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Ahmed Seffah; Jean-Pierre Cahier; Aurélien Bénel Thinking global acting local: A human-centric pattern to designing information-intensive services for global crisis management 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 User Centred Design Process for EMIS 2011 details   pdf
Karim Touloum; Djilali Idoughi; Ahmed Seffah; Camille-Rosenthal Sabroux Scenarios + touchpoints = A method for analyzing crisis situations and designing management and rescue services ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Emergency Management Information Systems 2013 details   pdf
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