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Author  |
Robert Power; Bella Robinson; David Alexander; Mahesh Prakash |
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Title |
Predicting Demand for Government Services during Disaster Events |
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Conference Article |
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Year |
2018 |
Publication |
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. |
Abbreviated Journal |
Iscram Ap 2018 |
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Pages |
89-96 |
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Keywords |
Situation Awareness, Data Integration, Disaster Management, Crisis Coordination |
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Abstract |
Smart Service Queensland (SSQ) is the 'front door' to the Queensland State Government in Australia, providing services and information for citizens and businesses. Services are delivered through online channels, call centres and face-to-face service centres. Rostering to adequately staff the call centres during business as usual demand is well supported using existing workforce planning tools and content management systems alongside real-time telephonic monitoring. However, during times of large scale emergency events, such as floods and tropical cyclones, effective workforce planning heavily relies upon experienced SSQ personnel constantly monitoring and updating call centre staffing levels leading up to and during the disaster event to ensure customer demands are met. Achieving the right balance of call centre servicing without over provisioning is a challenging task. We present a prototype analytics tool that supports the SSQ Forecast Analyst responsible for workforce planning during disaster events and provides initial results of modelling caller behavior during two recent tropical cyclones. The tool provides a single point of reference to a wide collection of relevant datasets, including population demographics and details of the natural and built environment, data feeds describing the emergency event under investigation, relevant social media posts and call centre operations metrics. The tool is an early proof of concept demonstrator highlighting the utility of data integration, web mapping, real-time event monitoring, and predictive modelling. |
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Csiro; Csiro; Csiro; Csiro |
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Publisher |
Massey Univeristy |
Place of Publication |
Albany, Auckland, New Zealand |
Editor |
Kristin Stock; Deborah Bunker |
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Language |
English |
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Monitoring and Alerting Systems supporting Business as Usual and Emergency Warnings |
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no |
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Serial |
1668 |
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Author |
Teresa Gordon; Hamish Keith; Todd Velvin |
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Title |
Insight into the Emergency Mobile Alert system and Public Information Management in New Zealand Insight into the Emergency Mobile Alert system and Public Information Management in New Zealand |
Type |
Conference Article |
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Year |
2018 |
Publication |
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. |
Abbreviated Journal |
Iscram Ap 2018 |
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Volume |
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Pages |
103-109 |
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Keywords |
Emergency Mobile Alert Cell Broadcasting |
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Abstract |
New Plymouth city's water supply infrastructure suffered major damage as Ex-Tropical Cyclone Gita passed over New Zealand on 20 February 2018. By 1950 hours a State of Local Emergency had been declared due to the disruption of the drinking water supply in New Plymouth and power supply across the region. This report focuses on the feedback received by the Taranaki CDEM Group Public Information Management team following activation of the Emergency Mobile Alert (EMA) system on the evening of Wednesday 21 February 2018, to warn people in New Plymouth District that tap water must be boiled. The report gives a practitioner's insight into making the decision to send one of New Zealand's first EMAs and the subsequent handset issues experienced by members of the public with this new system, including various misunderstandings about how the EMA system works. |
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Address |
Taranaki Civil Defence Emergency Management Group; Ministry of Civil Defence Emergency Management; Taranaki Civil Defence Emergency Management Group |
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Publisher |
Massey Univeristy |
Place of Publication |
Albany, Auckland, New Zealand |
Editor |
Kristin Stock; Deborah Bunker |
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Language |
English |
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Track |
Monitoring and Alerting Systems supporting Business as Usual and Emergency Warnings |
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no |
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Call Number |
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Serial |
1658 |
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Author |
Tzu-Yin CHANG; Shang-Yu Wu; Jyun-Yuan Chen |
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Title |
Mobile Communication Technology and Cell Broadcast Service for Emergency Alerts |
Type |
Conference Article |
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Year |
2018 |
Publication |
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. |
Abbreviated Journal |
Iscram Ap 2018 |
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Volume |
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Pages |
97-102 |
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Keywords |
Public warning system, cell broadcast service, natural disaster, alerts |
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Abstract |
Taiwan is located in the collision zones between two continental plates collide. From the perspective of plate tectonics, the paleo-tectonic environment of the Taiwan and its surrounding areas are rather complex and active due to the tectonic compression of the Eurasian Plate and Philippine Sea Plate. This has resulted in frequent earthquakes in Taiwan. In addition, the tropical and subtropical climate drives not only weathering and erosion of surface rocks, but also typhoon or monsoon triggered torrential and heavy rains in summer and autumn. For downstream land subsidence areas with poor discharge capacity, it is therefore often to have serious floods and resulted in large-scale disasters that endanger citizens' lives and property. Affected by climate change, high urban density and overexploitation of land resources, Taiwan has a substantial increase in natural disasters over the last couple of years. As the country is confronted by unfavorable environment and climate conditions, how disaster alerts and information are accurately and timely released has become an important topic for facilitating the evacuation of citizens and dispatch of disaster relief personnel. This study has combined the mobile communications technology to enable our government to, with the Cell Broadcast Service (CBS), instantly send messages to all 4G and 3G (WCDMA) mobile users within the coverage of designated base stations and without being affected by the network congestion through independent channels. This will help timely notify citizens to evacuate and reduce casualties. |
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National Science and Technology Center for Disaster Reduction; National Science and Technology Center for Disaster Reduction; National Science and Technology Center for Disaster Reduction |
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Publisher |
Massey Univeristy |
Place of Publication |
Albany, Auckland, New Zealand |
Editor |
Kristin Stock; Deborah Bunker |
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Language |
English |
Summary Language |
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Monitoring and Alerting Systems supporting Business as Usual and Emergency Warnings |
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Approved |
no |
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Call Number |
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Serial |
1666 |
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