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Author (up) Abbas Ganji; Negin Alimohammadi; Scott Miles
Title Challenges in Community Resilience Planning and Opportunities with Simulation Modeling Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Community resilience; human-centered design; interface design; simulation modeling; recovery planning
Abstract The importance of community resilience has become increasingly recognized in emergency management and

post-disaster community well-being. To this end, three seismic resilience planning initiatives have been

conducted in the U.S. in the last decade to envision the current state of community resilience. Experts who

participated in these initiatives confronted challenges that must be addressed for future planning initiatives.

We interviewed eighteen participants to learn about the community resilience planning process, its

characteristics, and challenges. Conducting qualitative content analysis, we identify six main challenges to

community resilience planning: complex network systems; interdependencies among built environment systems;

inter-organizational collaboration; connections between the built environment and social systems;

communications between built environment and social institutions? experts; and communication among

decision-makers, social stakeholders, and community members. To overcome the identified challenges, we

discuss the capability of human-centered simulation modeling as a combination of simulation modeling and

human-centered design to facilitate community resilience planning.
Address University of Washington, United States of America
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1873
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Author (up) Ana Gabriela Núñez Avila; Mª Carmen Penadés Gramage
Title Towards an organization certified in emergency plans management Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Emergency Plans Management, Total Quality Management, Maturity Levels, Techniques, Certification
Abstract QuEP is a framework that guides organizations in assessing and improving their emergency plan management by

following a set of principles, practices, and techniques at the different maturity levels established in the QuEP model.

Its main objective is to be applied to real cases to discover the state of an organization?s emergency plan management

and recommend techniques for improvement. In this paper, we describe the first application of QuEP as a prior step

to its implementation and possible use in official certifications for emergency plans with a guarantee of quality. So,

we have applied a real case in a UPV building towards the certification of the emergency plan management.
Address Universitat Politècnica de València, Spain
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1941
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Author (up) Christoph Amelunxen; Janina Isabella Sander
Title Information collection using process visualisation in the risk management concept for emergency response Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Pictogram-based process visualisation, risk management, risk identification, emergency response, CBRN
Abstract Security-critical processes of emergency response are part of a complex system of people, organisation and

technology. They are often characterised by their own dynamics, interconnectedness and information deficits. In

addition, a wide variety of stakeholders, some from different organisations, work together, each specialising in a

specific area. In order to capture this (process-) knowledge in risk management, information from the experts is

necessary. However, experts are difficult to access, often separated locally, cost-intensive and usually have little

time (discussion-) capacity. A pictogram-based process visualisation was developed within the risk management

concept. The method could be validated within a European project in an expert workshop. This was done using

the example of a CBRN mass casualty incident. By using the methods presented, very good qualitative and

quantitative results can be achieved from the perspectives of various organisations and their experts. The limited

resource ?expert? is used optimally.
Address Paderborn University, Germany
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1977
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Author (up) Hans C.A. Wienen; Faiza A. Bukhsh; Eelco Vriezekolk; Roel J. Wieringa
Title Applying Generic AcciMap to a DDOS Attack on a Western-European Telecom Operator Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Telecommunications, AcciMap, accident analysis, incident analysis
Abstract After a large incident on a telecommunications network, the operator typically executes an incident analysis to

prevent future incidents. Research suggests that these analyses are done ad hoc, without a structured approach. In

this paper, we conduct an investigation of a large incident according to the AcciMap method. We find that this

method can be applied to telecommunications networks with a few small changes; we find that such a structured

approach yields many more actionable recommendations than a more focused approach and we find that both the

onset of an incident and the resolution phase merit their own analysis. We also find that such an analysis costs a

lot of effort and we propose a more efficient approach to using this method. An unexpected outcome was that

AcciMap may also be very useful for analyzing crisis organizations.
Address University of Twente, Netherlands, The;Agentschap Telecom, The Netherlands
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1925
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Author (up) Hoang Nam Ho; Mourad Rabah; Ronan Champagnat; Frédéric Bretrand
Title Towards an Automatic Assistance in Crisis Resolution with Process Mining Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Crisis management, traces, response plan, clustering, process mining.
Abstract To deal with a crisis situation, experts must undertake a chain of activities, called process, to minimize crisis

consequences. To assist the expert in making decision in crisis resolutions, authors propose a method aiming at

discovering crisis response processes. This method is based on a two-step strategy: the first step classifies the

system?s traces, representing stakeholders? past actions, into different sets, where each one represents a set of

response processes according to a specific context; the second step uses process mining algorithm to discover

the corresponding response plan process model based on the obtained chain of activities for each previously

classified context. These response plans will be a referenced aid for experts while making crisis resolution,

according to each context. The proposed approach is illustrated on the traces issued from the crisis caused by the

2010 Xynthia storm in France.
Address Université de La Rochelle / L3i, France;Kereon intelligence, France
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1947
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Author (up) Marian Zulean; Gabriela Prelipcean; Florin Druga
Title From Hindsight to Foresight: using collaborative methodologies to tackle the wicked problems and improve the the Emergency System Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Disaster, emergency management, wicked problem, Delphi, personalized emergency system
Abstract The main goal of this WiPe is to analyze a wicked problem of disaster management, to offer an external

evaluation on how the emergency system worked and to plan a foresight exercise able to design a personalized

emergency response services to citizens. The first part of the paper is rather a hindsight analysis regarding

disaster management of ?Colectiv 2015?, one of the worst manmade disasters in the recent Romanian history.

After four years of investigations and reports and many recovery measures ?Colectiv 2015? is still a complex

problem that needs external evaluation. The second part of the paper is a two-tier research: an intermediary

analysis of the wicked problem, using Barry Turner?s framework and a design of a foresight exercise. In the

Conclusions of WiPe we propose a design of research meant to: 1) better understand the causes and

shortcomings of disaster management and failure of foresight and 2) help the Emergency System in Romania

build a disaster resilience mechanism.
Address University “Stefan cel Mare” of Suceava, Romania;University of Bucharest, Romania
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1962
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Author (up) Min Zhu; Ruxue Chen; Tianye Lin; Quanyi Huang; Guang Tian
Title Describing and Forecasting the Medical Resources assignments for International Disaster Medical relief Forces Using an Injury-Driven Ontology Model Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Medical Resource Assignment, Disaster Medical Relief, Injury-Driven Ontology Model.
Abstract Available medical resources are the basis of efficient disaster medical relief. The medical resources assignment for disaster medical relief forces is usually fixed. However, the injury condition distribution changes in different disaster and so does the demand for the medical resources. So the assignment of medical relief forces should be more flexible and based on the injury. We analyzed the component parts and rules of disaster medical relief, defining the related concepts and rules. Then, we constructed the describing rules of injury-treatment-medical-technique-resource-assignment process. Based on these, we established the ontology of disaster medical relief system and the injury-driven medical resources assignment ontology model (MRAOM). We used the model to describe the medical relief situation after earthquake to demonstrate the model could describe complicated situations. We also used the model to describe and forecast the medical resource assignment of treating batch wounded to demonstrate the model's validity.
Address 6th Medical Center of General Hospital of PLA, China;Tsinghua University, China, People's Republic of China
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1926
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Author (up) Patricia Quiroz-Palma; Ma Carmen Penadés; Ana-Gabriela Núñez
Title Towards a Capability Model for Emergency Training Improvement Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Capability Model, Training, Emergency Management, Stakeholders, QuEP
Abstract Giving adequate attention to training personnel within an organization to perform an activity of any kind

determines its success or failure. Training in emergency management is a key point and the participants must have

adequate preparation for each activity they carry out. The different activities in each emergency management

phase generate the appropriate training according to the role performed by stakeholders. The training is provided

through techniques and IT support tools that consolidate the knowledge imparted by the trainer. This paper

describes the initial steps in creating a capability model to support the training of stakeholders and ensure the

effectiveness of the response teams, as well as the appropriate actions of workers and citizens in an emergency.

Knowledge is consolidated through training, evaluation and feedback from practice. The proposed model is being

integrated in the QuEP framework to guide organizations in assessing and improving the management of their

emergency plans.
Address Universitat Politécnica de Valencia, Spain;Universidad Laica Eloy Alfaro de Manabi, Manta-Ecuador
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1945
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Author (up) Quynh Nhu Nguyen; Antonella Frisiello; Claudio Rossi
Title The Design of a Mobile Application for Crowdsourcing in Disaster Risk Reduction Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Crowdsourcing, First Responders, Human Centered Design, Service Design, Emergency management.
Abstract Disaster Risk Reduction is a complex field in which a huge amount of data is collected and processed every day

in order to plan and run preparedness and response actions, which are required to get ready and to effectively

respond to natural disasters when they strike. This paper, which targets a wide audience, focuses on the design of

a mobile application that aims to integrate the crowdsourcing paradigm in current Disaster Risk Reduction

processes. The design process is integrated in the User Centred Approach, which we apply through a co-design

methodology involving end-users, iterative prototyping and development phases, and five in-field evaluations of

the implemented solution. We describe both the design activities and the results obtained from end-users�

feedbacks focusing on the perspective of first responders.
Address Links Foundation, Italy
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1990
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Author (up) Sebastian Lindner; Stefan Sackmann; Hans Betke
Title Simulating Spontaneous Volunteers: A System Entity Structure for Defining Disaster Scenarios Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Agent-based Simulation, Spontaneous Volunteers, Spontaneous Volunteer Coordination Scenario Definition Language (SVCDSL), System Entity Structure (SES), Disaster Scenario
Abstract Fast and easy communication, e.g. via Twitter or Facebook, encourages self-coordination between spontaneous

volunteers in disasters. Unfortunately, this is more and more challenging official disaster management. The need

for the directed coordination of spontaneous volunteers triggered researchers to develop effective coordination

approaches. However, evaluating and comparing such approaches as well as their exercising are lacking a

standardized way to describe repeatable disaster scenarios, e.g. for simulations. Therefore, we present a novel

System Entity Structure (SES) for describing disaster scenarios considering the disaster environment,

communication infrastructure, disaster management, and population of spontaneous volunteers. The SES is

discussed as a promising scheme for including spontaneous volunteers in disaster scenarios on a general level. Its

applicability is demonstrated by a Pruned Entity Structure derived from a real disaster scenario. Based on the

results, we give an outlook on our subsequent research, the XML-based Spontaneous Volunteer Coordination

Scenario Definition Language (SVCSDL).
Address Martin Luther University Halle-Wittenberg, Germany
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1885
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Author (up) Susanne Kubisch; Johanna Stötzer; Sina Keller; María Bull; Andreas Braun
Title Combining a social science approach and GIS-based simulation to analyse evacuation in natural disasters: A case study in the Chilean community of Talcahuano Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Interdisciplinary approach, case study, evacuation, tsunami, recommendations disaster risk management
Abstract In rapid-onset disasters the time needed for evacuation is crucial. Aside from the behaviour of the population, the

road network plays a fundamental role. It serves as a medium to reach a safe area. This study analyses the entire

evacuation process, from decision-making up to the arrival at an evacuation zone by combining standardised

questionnaires and GIS-based simulation. Based on a case study in the Chilean community of Talcahuano, an

event-based past scenario and a hypothetical future scenario is investigated, integrating the affected population in

the research process. The main problem identified in past evacuations has been time delay due to congestions,

which also is evident in the results of the hypothetical future scenario. A result which supports evacuation by foot.

This paper argues that a combination of scientific methods is essential for analysing evacuation and to reduce the

risk due to time delay, critical route and transport medium choice.
Address Karlsruhe Institute of Technology, Germany;Universidad Católica de la Santísima Concepción, Chile
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1877
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Author (up) Victor A. Bañuls Silvera; Rafael Cantueso Burguillos; Fernando Tejedor Panchón; Miguel Ramírez de la Huerga; Murray Turoff
Title A Delphi approach for the establishment of the fundamental principles of an Organizational Security System in Public Administration Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Delphi, Public Administration, Intentional Risks, Homeland Security, Resilience.
Abstract The aim of this work is defining fundamental principles of an Internal Security System in the presence of intentional risks in Public Administration. The relevance of this object of study has increased even more with the emergence of new terrorist groups and the proliferation of organized crime, which have been categorized as a maximum threat to Security by the government. This context has led to new regulations and legislation on Security matters at the national and international level to protect assets, people and the activity of the Administration itself. Despite the large number of regulations and relevance of this topic, there is not any study which defines in a comprehensive manner the requirements that a security system must have in the presence of intentional risks in Public Administration. The results of this work are intended to be a reference for the Public Administration, for the prevention and reaction to damage to people, property, and operation, intentionally caused by external agents, personnel themselves or users. These principles have been applied and validated through a Delphi process in the Administration of the Regional Government of Andalusia in which more than 40 security-related managers have participated.
Address Universidad Pablo de Olavide, Spain;Junta de Andalucía, Spain;MSIG Smart Management, Spain;New Jersey Institute of Technology, USA
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1938
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