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Author |
Anouck Adrot; Samuel Auclair; Julien Coche; Audrey Fertier; Cécile Gracianne; Aurélie Montarnal |
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Title |
Using Social Media Data in Emergency Management: A Proposal for a Socio-technical Framework and a Systematic Literature Review |
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Conference Article |
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Year |
2022 |
Publication |
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2022 |
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Pages |
470-479 |
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Keywords |
data eco-system; data processing; social media; information management; information technology; emergency organization |
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Abstract |
Data represents an essential resource to the management of emergencies: organizations have been growingly investing in technologies and resources to lever data as an asset before, during, and after disasters and emergencies. However, research on data usage in emergency management remains fragmented, preventing practitioners and scholars from approaching data comprehensively. To address this gap, this research in progress consists of a systematic review of the literature in a two-steps approach: we first propose a socio-technical framework and use it in an exploratory mapping of the main topics covered by the literature. Our preliminary findings suggest that research on data usage primarily focuses on technological opportunities and affordances and, hence, lacks practical implementation aspects in organizations. The expected contribution is double. First, we contribute to a more comprehensive understanding of data usage in emergency management. Second, we propose future avenues for research on data and resilience. |
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Dauphine Recherches en Management; French Geological Survey BRGM; IMT Mines Albi; IMT Mines Albi; French Geological Survey BRGM; IMT Mines Albi |
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Place of Publication |
Tarbes, France |
Editor |
Rob Grace; Hossein Baharmand |
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Language |
English |
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ISSN |
2411-3387 |
ISBN |
978-82-8427-099-9 |
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Track |
Data and Resilience: Opportunities and Challenges |
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Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2433 |
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Author |
Audrey Fertier; Aurélie Montarnal; Anne-Marie Barthe-Delanoë; Sébastien Truptil; Frédérick Bénaben |
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Title |
Adoption of Big Data in Crisis Management |
Type |
Conference Article |
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Year |
2016 |
Publication |
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2016 |
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Keywords |
Crisis Management; Big Data; Decision Support; Agility |
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Abstract |
Most agree that the innate complexity and uncertainty of a crisis compel the stakeholders to coordinate in a hurry, despite their heterogeneity or the volume of data to process. Supporting their coordination is now possible, thanks to a mediation system combined with big data management tools. The GéNéPi1 project explores this possibility and proposes to improve the generation of collaborative processes offered by the MISE2?s solution. The idea is to increase the number of usable data sources. To do that, in a fixed time-frame, the situation models have to be instantly generated upon sets of raw data. This new methodology holds the key to a new big data era: an age where global understanding reigns. |
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Publisher |
Federal University of Rio de Janeiro |
Place of Publication |
Rio de Janeiro, Brasil |
Editor |
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3395 |
ISBN |
978-84-608-7984-16 |
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Track |
Intelligent Decision Support in the Networked Society |
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Conference |
13th International Conference on Information Systems for Crisis Response and Management |
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no |
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Call Number |
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Serial |
1334 |
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Author |
Audrey Fertier; Aurélie Montarnal; Sébastien Truptil; Anne-Marie Barthe-Delanoë; Frédérick Bénaben |
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Title |
A situation model to support collaboration and decision-making inside crisis cells, in real time |
Type |
Conference Article |
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Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
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Issue |
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Pages |
1020-1028 |
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Keywords |
Crisis Management; Situation Model; Situation Awareness; Big Data |
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Abstract |
Natural and man-made hazards have many unexpected consequences that concern as many heterogeneous services. The GéNéPi project offers to support officials in addressing those events: its purpose is to support the collaboration in the field and the decision-making in the crisis cells. To succeed, the GéNéPi system needs to be aware of the ongoing crisis developments. For now, its best chance is to benefit from the ever growing number of available data sources. One of its goals is, therefore, to learn how to manage numerous, heterogeneous, more or less reliable data, in order to interpret them, in time, for the officials. The result consists on a situation model in the shape of a common operational picture. This paper describes every stage of modelling from the raw data selection, to the use of the situation model itself. |
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Address |
Centre Génie Industriel, Université de Toulouse, Albi, France; Laboratoire de Génie Chimique, Université de Toulouse, CNRS, INPT, UPS, Toulouse, France |
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Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
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English |
Summary Language |
English |
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ISSN |
2411-3387 |
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Track |
Response and Recovery |
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Conference |
14th International Conference on Information Systems for Crisis Response And Management |
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Approved |
no |
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Call Number |
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Serial |
2085 |
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Author |
Jess Kropczynski; Rob Grace; Julien Coche; Shane Halse; Eric Obeysekare; Aurélie Montarnal; Frederick Bénaben; Andrea Tapia |
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Title |
Identifying Actionable Information on Social Media for Emergency Dispatch |
Type |
Conference Article |
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Year |
2018 |
Publication |
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. |
Abbreviated Journal |
Iscram Ap 2018 |
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Pages |
428-438 |
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Keywords |
Public Safety Answering Point (PSAP), Social Media, Qualitative Coding |
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Abstract |
Crisis informatics researchers have taken great interest in methods to identify information relevant to crisis events posted by digital bystanders on social media. This work codifies the information needs of emergency dispatchers and first responders as a method to identify actionable information on social media. Through a design workshop with public safety professionals at a Public-Safety Answering Point (PSAP) in the United States, we develop a set of information requirements that must be satisfied to dispatch first responders and meet their immediate situational awareness needs. We then present a manual coding scheme to identify information satisfying these requirements in social media posts and apply this scheme to fictitious tweets professionals propose as actionable information to better assess ways that this information may be communicated. Finally, we propose automated methods from previous literature in the field that can be used to implement these methods in the future. |
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Address |
University of Cincinnati; The Pennsylvania State University; coles des Mines d'Albi Carmaux; The Pennsylvania State University; The Pennsylvania State University; coles des Mines d'Albi Carmaux; The Pennsylvania State University; coles des Mines d'Albi Carmaux |
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Publisher |
Massey Univeristy |
Place of Publication |
Albany, Auckland, New Zealand |
Editor |
Kristin Stock; Deborah Bunker |
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Language |
English |
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Track |
Social Media and Community Engagement Supporting Resilience Building |
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Conference |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1672 |
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Author |
Julien Coche; Jess Kropczynski; Aurélie Montarnal; Andrea Tapia; Frédérick Bénaben |
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Title |
Actionability in a Situation Awareness world: Implications for social media processing system design |
Type |
Conference Article |
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Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Pages |
994-1001 |
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Keywords |
Actionable Information, Situation Awareness, Social Media, Crisis Management |
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Abstract |
The field of crisis informatics now has a decade-long history of designing tools that leverage social media to support decision-makers situation awareness. Despite this history, there remains few examples of these tools adopted by practitioners. Recent fieldwork with public safety answering points and first responders has led to an awareness of the need for tools that gather actionable information, rather than situational awareness alone. This paper contributes to an ongoing discussion about these concepts by proposing a model that embeds the concept of actionable information into Endsley's model of situation awareness. We also extend the insights of this model to the design implications of future information processing systems. |
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Address |
IMT Mines Albi; University of Cincinnati; Ecole des Mines d'Albi Carmaux; The Pennsylvania State University; Ecole des Mines d'Albi-Carmaux |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
978-1-949373-61-5 |
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Track |
Visions for Future Crisis Management |
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Conference |
18th International Conference on Information Systems for Crisis Response and Management |
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Notes |
coche.emac@gmail.com |
Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2391 |
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Author |
Robin Batard; Aurélie Montarnal; Frédérick Benaben; Caroline Rizza; Christophe Prieur; Andrea Tapia |
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Title |
Integrating citizen initiatives in a technological platform for collaborative crisis management |
Type |
Conference Article |
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Year |
2019 |
Publication |
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2019 |
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Keywords |
Citizens, Volunteers, Integration, IT Solution |
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Abstract |
Although they can make a significant contribution to crisis response and management, citizens tend to be underestimated and under-integrated by official crisis responders. There is a necessity to take citizen contribution into crisis management tools, both for the information they can provide (information-focused volunteers) and the actions they can carry out (action-focused volunteers). Therefore, professionals need to be aware of the diverse ways citizens can help them to manage a critical situation: obviously by improving the situational awareness, but also by spontaneously performing tasks to meet specific needs on the ground.
After presenting the RIO-Suite software, a crisis management tool based on collaboration of stakeholders, this paper suggests ideas about how to make the most of action-focused volunteers to improve the orchestration of the crisis response. Given a volunteer action, four possible decision types are identified: Ignore, Stop, Consider and Support, and their consequences on 1) the crisis response and 2) the collaboration process are presented. |
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Telecom ParisTech;IMT Mines Albi;The Pennsylvania State University |
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Publisher |
Iscram |
Place of Publication |
Valencia, Spain |
Editor |
Franco, Z.; González, J.J.; Canós, J.H. |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
978-84-09-10498-7 |
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Track |
T15- Open Track |
Expedition |
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Conference |
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019) |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1993 |
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Author |
Robin Batard; Caroline Rizza; Aurélie Montarnal; Frédérick Bénaben; Christophe Prieur |
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Title |
Taxonomy of post-impact volunteerism types to improve citizen integration into crisis response |
Type |
Conference Article |
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Year |
2019 |
Publication |
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2019 |
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Pages |
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Keywords |
Citizens, Volunteers, Taxonomy, Social Media, Citizen Integration |
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Abstract |
Information and Communication Technologies (ICT), and particularly Social Media, drastically changed communication channels and organization during a crisis response. In this context, new forms of citizen initiatives appear, contributing to situational awareness, providing new profiles of stakeholders and broadening the scope of volunteerism in disaster situations. Thus, given the increasing need to understand and take citizen initiatives into account, this article provides a taxonomy of volunteerism types in crisis contexts, based on a literature review on the subject. Mapped on two main dimensions: the status (who they are) and the focus (what they are doing), multiple types of volunteers are presented on this taxonomy. Then, the article deals with possible use of this taxonomy towards integration of citizen initiatives into the crisis response. |
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Telecom ParisTech;IMT Mines Albi |
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Publisher |
Iscram |
Place of Publication |
Valencia, Spain |
Editor |
Franco, Z.; González, J.J.; Canós, J.H. |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
978-84-09-10498-7 |
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Track |
T11- Community Engagement & Healthcare Systems |
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Conference |
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019) |
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Approved |
no |
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Call Number |
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Serial |
1968 |
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Author |
Robin Batard; Frederick Benaben; Aurélie Montarnal; Christophe Prieur; Caroline Rizza |
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Title |
Ethical, Legal and Social considerations surrounding the use of social media by citizens during Hurricane Irma in Cuba |
Type |
Conference Article |
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Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
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Pages |
268-275 |
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Keywords |
ELSI, Social Media, Volunteers, Citizens, Hurricane Irma |
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Abstract |
While Hurricane Irma struck the Cuban Southern coasts, thousands of tourists were evacuated from this area and relocated in the Varadero peninsula. In a couple of days, all means for families and friends to connect with the tourists were down, leaving them without any information about the on-site situation. This paper focuses on the volunteer citizens' initiative to take advantage of social media, to enhance their own situational awareness in Varadero area, supporting fellow citizens to identify and localize their relatives. In particular, two Facebook groups that were created at the time are analyzed and their messages' content and objectives categorized. We will show that once more, social media has constituted opportunities for citizens to engage a specific response to the crisis, but at the same time has raised specific ethical and social issues. |
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Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
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Track |
Ethical, Legal and Social Issues |
Expedition |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
2106 |
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Author |
Shane Errol Halse; Aurélie Montarnal; Andrea Tapia; Frederick Benaben |
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Title |
Bad Weather Coming: Linking social media and weather sensor data |
Type |
Conference Article |
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Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
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Pages |
507-515 |
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Keywords |
Twitter; weather; sensor data; social media |
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Abstract |
In this paper we leverage the power of citizen supplied data. We examined how both physical weather sensor data (obtained from the weather underground API) and social media data (obtained from Twitter) can serve to improve local community awareness during a severe weather event. A local tornado warning was selected due to its small scale and isolated geographic area, and only Twitter data found from within this geo-locational area was used. Our results indicate that during a severe weather event, an increase in weather activity obtained from the local weather sensors does correlate with an increase in local social media usage. The data found on social media also contains additional information from, and about the community of interest during the event. While this study focuses on a small scale event, it provides the groundwork for use during a much larger weather event. |
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Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
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Track |
Social Media Studies |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
2127 |
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Author |
Tina Comes; Frédérick Bénaben; Chihab Hanachi; Matthieu Lauras; Aurélie Montarnal |
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Title |
Conference Proceedings of 14th International Conference on Information Systems for Crisis Response And Management |
Type |
Conference Volume |
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Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
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Volume |
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Issue |
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Pages |
1093 |
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Abstract |
This year�s conference theme is �Agility is coming�. Through information systems, we have access to data in real-time. Agility enables responders and communities to react quickly to such information, set up collaboration mechanisms as needed, and jointly improve response and recovery processes and strategies. As such, agility is one of the keys for building more resilient
societies. |
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Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
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Proceeding |
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Approved |
no |
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Call Number |
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Serial |
2199 |
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