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Author |
Sofie Pilemalm; Jaziar Radianti; Bjørn Erik Munkvold; Tim A. Majchrzak; Kristine Steen-Tveit |
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Title |
Turning Common Operational Picture Data into Double-loop Learning from Crises – can Vision Meet Reality? |
Type |
Conference Article |
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Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Volume |
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Pages |
417-430 |
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Keywords |
Common operational picture, situation awareness, double-loop learning, crisis management, map-based evaluation |
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Abstract |
This study proposes a framework for double-loop learning from crises, using common operational pictures (COP). In most crises, a COP is of outmost importance to gain a common understanding among inter-organizational response. A COP is typically expressed through a map visualization. While the technologies to support COP progress rapidly, the corresponding practice of evaluating the COP and situational awareness is not yet established. Tools that enable responders to learn after the crisis, look back in time on the COP devel-opment and detect the barriers that prevent the COP establishment, still seem absent. Double-loop learning is an organizational practice to learn from previous actions widely adopted in the safety domain, and lately used in crisis management. This paper addresses the perceived gap by presenting the technical, organizational and structural requirements derived from document analysis, observation, and a workshop with multiple crisis management stakeholders, and integrating them to an initial framework. |
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Address |
Linköping university; University of Agder; University of Agder; University of Agder; University of Agder |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
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Series Volume |
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Edition |
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ISSN |
978-1-949373-61-5 |
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Track |
Enhancing Resilient Response in Inter-organizational Contexts |
Expedition |
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Conference |
18th International Conference on Information Systems for Crisis Response and Management |
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Notes |
sofie.pilemalm@liu.se |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2343 |
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Author |
Kristine Steen-Tveit; Jaziar Radianti; Bjørn Erik Munkvold |
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Title |
SMS-based real-time data collection for evaluation of situational awareness and common operational picture: lessons learned from a field exercise |
Type |
Conference Article |
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Year |
2020 |
Publication |
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2020 |
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Volume |
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Issue |
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Pages |
276-284 |
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Keywords |
Real-time Data Collection, Emergency Exercises, Situational Awareness, Common Operational Picture. |
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Abstract |
Managing complex multi-agency emergency operations requires that the key actors have a holistic, correct and dynamic situational awareness (SA) and that the involved actors establish a common operational picture (COP). Establishing SA and COP are key objectives in many multi-agency exercises, however, reported research shows limitations in existing methods and approaches for collecting the data required for evaluating this. By being able to capture near real-time information during different phases of the exercise we will be better positioned to identify what works well and what does not work in the process of establishing SA and COP. Our paper presents an example of real-time data collection using SMS during a multi-agency field exercise. Overall, the results support the idea of this as an effective method for collecting real-time data for analyzing the formation of SA and a COP among actors in emergency management. |
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Address |
Centre for Integrated Emergency Management (CIEM), University of Agder, Norway; University of Agder, Norway; University of Agder, Norway |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Amanda Hughes; Fiona McNeill; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
978-1-949373-27-27 |
ISBN |
2411-3413 |
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Track |
Command & Control Studies |
Expedition |
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Conference |
17th International Conference on Information Systems for Crisis Response and Management |
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Notes |
kristine.steen-tveit@uia.no |
Approved |
no |
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Call Number |
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Serial |
2228 |
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Author |
Tomasz Opach; Jan Ketil Rød; Bjørn Erik Munkvold; Jaziar Radianti; Kristine Steen-Tveit; Lars Ole Grottenberg |
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Title |
Map-based Interfaces for Common Operational Picture |
Type |
Conference Article |
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Year |
2020 |
Publication |
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2020 |
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Volume |
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Issue |
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Pages |
506-516 |
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Keywords |
Common Operational Picture, Situational Awareness, Map-based Interface, Cartographic Design, Cartographic Symbolization. |
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Abstract |
Common operational picture (COP) map-based interfaces display operational information to support integration of emergency responders. Such interfaces integrate different subsystems and present the resulting information into an overview for enabling situation awareness. Literature shows that they are often developed from non-user-centric perspectives and are defined in technological terms that are not adequately capturing the users' needs. Therefore, the aim of this particular work in progress is to get insight into the features and the role of COP map-based interfaces currently being used in Norway to (1) examine their content, functionality, and design; and (2) to understand how such displays are incorporated into the service context. This study structures the knowledge on map displays that constitute part of the COP services. Using workshop and interviews with the developers and users of existing COP map services, we identify requirements for a common operational symbology and common operational functionality to improve such map services and make them interoperable. |
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Address |
Norwegian University of Science and Technology / Linköping University; Norwegian University of Science and Technology; University of Agder; University of Agder; University of Agder; University of Stavanger |
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Corporate Author |
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Thesis |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Amanda Hughes; Fiona McNeill; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
978-1-949373-27-48 |
ISBN |
2411-3434 |
Medium |
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Track |
Geospatial Technologies and Geographic Information Science for Crisis Management (GIS) |
Expedition |
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Conference |
17th International Conference on Information Systems for Crisis Response and Management |
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Notes |
tomasz.opach@ntnu.no |
Approved |
no |
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Call Number |
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Serial |
2249 |
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Author |
Bjørn Erik Munkvold; Jaziar Radianti; Jan Ketil Rød; Tomasz Opach; Mikael Snaprud; Sofie Pilemalm; Deborah Bunker |
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Title |
Sharing Incident and Threat Information for Common Situational Understanding |
Type |
Conference Article |
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Year |
2019 |
Publication |
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2019 |
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Pages |
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Keywords |
Common operational picture, situational awareness, collaboration support, geographic information systems, terminology harmonisation |
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Abstract |
This paper presents the INSITU research project initiated to provide a systematic approach for effective sharing, integration and use of information from different sources, to establish a common operational picture (COP) and shared situational understanding among multiple actors in emergency response. The solution developed will provide an interactive map display, integrating harmonisation of terminology and collaboration support for information sharing and synthesis. The enhanced COP will also support evaluation and learning from exercises and incidents. The project involves close collaboration with emergency management stakeholders in Norway, for requirements analysis, participatory design, and validation of project deliverables. The research will improve information sharing and decision support in emergency operations centres, which will contribute to improve societal resilience through more effective response capability. |
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Address |
CIEM, University of Agder;Norwegian University of Science and Technology;Tingtun AS;CARER, Linköping University;University of Sydney |
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Publisher |
Iscram |
Place of Publication |
Valencia, Spain |
Editor |
Franco, Z.; González, J.J.; Canós, J.H. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-84-09-10498-7 |
Medium |
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Track |
T15- Open Track |
Expedition |
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Conference |
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019) |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1994 |
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Author |
Jaziar Radianti; Santiago Gil Martinez; Bjørn Erik Munkvold; Morgan Konnestad |
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Title |
Co-Designing a Virtual Training Tool for Emergency Management |
Type |
Conference Article |
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Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
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Volume |
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Issue |
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Pages |
960-970 |
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Keywords |
Emergency management, co-design, training tool planning, extreme weather |
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Abstract |
Responders and decision makers can be trained through simulation tools where participants learn how to deal with an ongoing crisis and make decisions through a realistic, simulated environment using a game or gamification approach. Training through a simulated, virtual crisis tool would be a more affordable way of conducting a drill, as a supplement to field drills. In this paper, we describe the requirements' elicitation process for co-design of a virtual training tool for emergency management. The cooperative design process included researchers and end-users together to generate potential solutions for a defined problem. The elicitation process involved brain-storming, interviews and a workshop together with representatives from emergency stakeholders. A systematic qualitative data analysis was conducted. The paper reports our analysis results which serve as a basis for further development of an emergency management virtual training tool using an extreme weather scenario. |
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Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
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Track |
Open Track |
Expedition |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
2168 |
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Author |
Bjørn Erik Munkvold |
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Title |
Diffusing Crisis Management Solutions through Living Labs: Opportunities and Challenges |
Type |
Conference Article |
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Year |
2016 |
Publication |
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2016 |
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Volume |
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Issue |
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Pages |
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Keywords |
Living Labs; Technology Diffusion; Crisis Management; Stakeholder Involvement; User Interaction |
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Abstract |
Despite increasing focus on user involvement among the developers of crisis management technologies, the diffusion of these solutions in target user communities is slow. This paper discusses to what extent the Living Lab approach, based on open innovation and co-creation between users and developers, could facilitate the diffusion of crisis management solutions. Our analysis shows correspondence between the core principles of the Living Labs approach and the user interaction focus in development research in ISCRAM. However, the task urgency and criticality of crisis situations limits the possibility for testing and experimenting with technology in real use situations. Instead, the main distinguishing principle of the Living Lab approach is the nature and scope of stakeholder involvement. By creating an arena where community stakeholders participate equally with developers and researchers in sharing ideas and testing new technological solutions, chances for successful diffusion of these solutions in real use practice could be strengthened. |
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Publisher |
Federal University of Rio de Janeiro |
Place of Publication |
Rio de Janeiro, Brasil |
Editor |
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Edition |
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ISSN |
2411-3388 |
ISBN |
978-84-608-7984-9 |
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Track |
Emerging Topics |
Expedition |
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Conference |
13th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1415 |
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Author |
Bjørn Erik Munkvold; Mats Flaten; Robin P. Nguyen |
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Title |
Volunteers? Perceptions of the Use of Social Media in Emergency Management |
Type |
Conference Article |
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Year |
2015 |
Publication |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2015 |
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Issue |
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Keywords |
Emergency Management; monitoring; social media; volunteers; VOST |
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Abstract |
The paper presents the results of interviews with representatives from Norwegian emergency management volunteer organizations on their current use of social media and their perception of the potential for extended use of social media in their operations. Our study shows that social media is currently mainly used for information to the public and for internal communication. The informants expressed some reluctance towards the concept of virtual operations support teams, and using social media to collect information from the public. Yet, based on the possible benefits reported in the literature from studies of early adopters of digital volunteer groups, we argue in this paper for establishing a similar service at the regional level in Norway that can support the local volunteer organizations. |
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Publisher |
University of Agder (UiA) |
Place of Publication |
Kristiansand, Norway |
Editor |
L. Palen; M. Buscher; T. Comes; A. Hughes |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9788271177881 |
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Track |
Practitioner Cases and Practitioner-Centered Research |
Expedition |
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Conference |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
yes |
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Call Number |
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Serial |
1265 |
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Author |
Torbjørg Meum; Bjørn Erik Munkvold |
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Title |
Information infrastructure for crisis response coordination: A study of local emergency management in norwegian municipalities |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
84-88 |
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Keywords |
Civil defense; Disasters; Geographic information systems; Information systems; Risk management; Coordination mechanisms; Crisis response; Emergency management; Information infrastructures; Social media; Emergency services |
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Abstract |
While great progress is made in terms of development and implementation on new ICT services for supporting crisis response coordination, the challenge remains on how to integrate these services within the ICT infrastructure in daily use by emergency responders. We report from an ongoing analysis of existing crisis response infrastructure in Norwegian municipalities, presenting an overview of current practice and related challenges. We argue for an information infrastructure perspective on the integration challenges, focusing on how new services based on geographic information systems and social media should be based on existing systems in use. |
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Address |
Department of Information Systems, University of Agder, Norway |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
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Track |
Coordination and Collaboration |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
771 |
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Author |
Jose J. Gonzalez; Ole-Christoffer Granmo; Bjørn Erik Munkvold; Frank Y Li; Julie Dugdale |
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Title |
Multidisciplinary challenges in an integrated emergency management approach |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Issue |
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Pages |
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Keywords |
Civil defense; Information systems; Networks (circuits); Oil fields; Risk management; Social sciences computing; Virtual reality; Citizen participation; Emis; Human-Centered Sensing; Integrated Operations; Virtual collaboration; Disasters |
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Abstract |
The University of Agder, Norway, has recently founded a Centre for Integrated Emergency Management (CIEM). The centre brings together a highly multi-disciplinary group of local and international researchers in technology and the social sciences. This paper presents an interdisciplinary vision for large-scale integrated emergency management that has been inspired by the transition from platform centric to Integrated Operations in the oil and gas fields, which uses remote emergency control centers collaborating virtually with local responders. The paper discusses some of the most salient research challenges for Integrated Emergency Management. © 2012 ISCRAM. |
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Address |
University of Agder, Norway; University of Grenoble 2, France |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
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Track |
Planning and Foresight |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
116 |
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