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Author Elina Ramsell; Sofie Pilemalm; Tobias Andersson Granberg pdf  openurl
  Title Using Volunteers for Emergency Response in Rural Areas – Network Collaboration Factors and IT support in the Case of Enhanced Neighbors Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017  
  Volume Issue Pages (down) 985-995  
  Keywords Emergency response; IT suppor; volunteers; policy network collaboration  
  Abstract In public services, there is a trend to increasingly utilize collaborations with non-professional volunteers for certain tasks, one example being emergency response. In many of these collaborations, information technology (IT) is an essential tool, and inadequate IT support can have far-reaching consequences--including even the loss of lives. Since a volunteer is a different type of actor, and may have different technical requirements, compared to professionals, there is a need to explore how collaborations between professionals and volunteers can be successfully developed. This paper is based on a case study of the Enhanced Neighbor project, which uses volunteers as first responders in emergency response. The study highlights important factors to consider when involving volunteers, including how IT can foster the collaboration, and the volunteers' needs for IT support.  
  Address Linköping University  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Response and Recovery Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 2082  
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Author Elina Ramsell; Tobias Andersson Granberg; Sofie Pilemalm pdf  isbn
openurl 
  Title Identifying functions for smartphone based applications in volunteer emergency response Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages (down)  
  Keywords Voluntary emergency response, ICT, smartphone application, end users, co-production.  
  Abstract Emergency response organisations struggle with resource constraints and thereby faces challenges in providing

high-quality public services. Utilising voluntary first responders is one way to address these challenges. There

are different types of volunteers who can help at an emergency site, e.g. citizen volunteers or voluntary

professionals from other occupations. To successfully engage with and utilise these resources, adequate

information and communication technology (ICT) is necessary. In this meta-study, combining and further

exploring two previous studies, the aim is to identify, analyse and evaluate suitable functions for smartphone

applications that can be used to dispatch and support volunteers. The results show that the functions can be

divided into essential ones that are necessary for the response to work at all, and others that might contribute to a

more effective response. The study also shows that the same functions can be used for different volunteer

groups.
 
  Address Linköping University, Sweden  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T11- Community Engagement & Healthcare Systems Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes Approved no  
  Call Number Serial 1876  
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