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Author  |
Nada Matta; Thomas Godard; Guillaume Delatour; Ludovic Blay; Franck Pouzet; Audrey Senator |
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Title |
Analyzing Social Media in Crisis Management Using Expertise Feedback Modelling |
Type |
Conference Article |
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Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Pages |
17-27 |
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Keywords |
Social Media analysis, TextMining, sentiment analysis, crisis management, decision making |
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Abstract |
Currently social media are largely used in interactions, especially in crisis situations. We note a big volume of interactions around events. Observing these interactions give information even to alert the existence of an incident, event, or to understand the expansion of a problem. Crisis management actors observe social media to be aware about this type of information in order to consider them in their decisions. Specific organizations are founded in order to observe social media interactions and send their analysis to rescue and crisis management actors. In our work, an experience feedback of this type of organizations (VISOV, a crisis social media analysis association) is capitalized in order to emphasize from one side, main dimensions of this analysis and from another side, to simulate some aspects using TextMining that help to explore big volume of data. |
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Address |
University of Technology of Troyes; University of Technology of Troyes; University of Technology of Troyes; VISOV; CS Group; ENSOSP |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Edition |
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ISSN |
978-1-949373-61-5 |
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Track |
AI and Intelligent Systems for Crises and Risks |
Expedition |
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Conference |
18th International Conference on Information Systems for Crisis Response and Management |
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Notes |
nada.matta@utt.fr |
Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2309 |
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