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Author
Changwon Son
;
Jukrin Moon
;
S. Camille Peres
;
Farzan Sasangohar
Title
An Episode as a Trace of Resilient Performance in Multi-Agency Incident Management Systems
Type
Conference Article
Year
2018
Publication
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
Iscram 2018
Volume
Issue
Pages
942-948
Keywords
Resilience, Emergency, Incident Management, Episode Analysis
Abstract
In order to cope with increasing complexity of catastrophic disasters, resilience is considered an essential capability of an incident management system (IMS). As resilience is manifested during systems operation, a naturalistic observational study was conducted to understand how resilient performance dynamically takes place in this domain. The study results were presented using the concept of episodes, each of which uncovers a trace of such resilient performance following an information input called an inject. The episode analysis also facilitated the identification of complex and dynamic interactions among human and technological agents to satisfy work demands, representing work-as-done (WAD) in large-scale emergency response operations.
Address
Corporate Author
Thesis
Publisher
Rochester Institute of Technology
Place of Publication
Rochester, NY (USA)
Editor
Kees Boersma; Brian Tomaszeski
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
978-0-692-12760-5
Medium
Track
Designing for Resilience
Expedition
Conference
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
2166
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