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Author (up) Kathryn Toelken; Matthew W. Seeger; Allen Batteau pdf  isbn
openurl 
  Title Learning and renewal following threat and crisis: The experience of a computer services firm in response to Y2K and 9/11 Type Conference Article
  Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005  
  Volume Issue Pages 43-51  
  Keywords Information systems; Computer services; Crisis; Learning process; Organizational learning; Renewal; Threat; Knowledge management  
  Abstract This paper reports on a research project in progress. This project is an investigation of the ways in which organizations learn in response to threats and crises. Considerable scholarship in organizational learning theory, renewal, and in organizational crisis suggests that the ability of organizations to learn and reconstitute themselves is a critical capacity for successfully responding to crises and threats. These learning processes are examined within the context of a global, Fortune 100 computer services firm and its response to the Y2K threat and the 9/11 crisis.  
  Address Department of Communication, Wayne State University, Detroit, MI 48201, United States  
  Corporate Author Thesis  
  Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9076971099 Medium  
  Track KNOWLEDGE MANAGEMENT Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 1008  
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