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Author (up) Laura Petersen; Eva Horvath; Johan Sjöström pdf  isbn
openurl 
  Title Evaluating Critical Infrastructure Resilience via Tolerance Triangles: Hungarian Highway pilot case study Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages  
  Keywords critical infrastructure resilience, tolerance triangles, questionnaire, IMPROVER  
  Abstract While accepted as part of critical infrastructure (CI) resilience, no consensus exists on how to measure the exact

minimum level of service or the rapidity of rapidly restoring services. The H2020 European project IMPROVER

(Improved risk evaluation and implementation of resilience concepts to critical infrastructure) suggests to use the

public?s declared tolerance levels for both minimum level of service and rapidity of service restoration as criteria

with which to evaluate if the resilience of a given CI is resilient enough. This paper demonstrates the development

of a questionnaire-based methodology to determine public tolerance levels. It then tests this methodology via a

pilot case study at IMPROVER?s Hungarian Highway Living Lab. The paper argues that public tolerance levels

are a reasonable choice for resilience evaluation criteria and demonstrates that the questionnaire-based

methodology permits one to evaluate public perception in such a way as to compare it to technical resilience

analyses.
 
  Address Euro-Mediterranean Seismological Centre (EMSC);French National Center for Scientific Research (CNRS);Magyar Közút Nonprofit Zrt;RISE Research Institutes of Sweden  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T14 - Protecting Critical Infrastructures in Crisis Situations Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes Approved no  
  Call Number Serial 1868  
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Author (up) Laura Petersen; Grigore M. Havarneanu; Natasha McCrone; Garegin Markarian; Åsa Burlin; Per-Erik Johansson pdf  isbn
openurl 
  Title CBRNe, a Universally Designed App for That? Type Conference Article
  Year 2022 Publication ISCRAM 2022 Conference Proceedings 19th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2022  
  Volume Issue Pages 836-846  
  Keywords CBRNe; Universal Design; disaster apps; co-creation; user interface  
  Abstract While a wide range of disaster apps are currently available, few address the topic of CBRNe (Chemical, Biological, Radiological, Nuclear and explosive) risks and threats. The proven value of disaster apps in emergency management and the unique ways in which citizens prepare for and respond to CBRNe incidents merit that such an app exist. However, disaster apps also have their limitations, namely uptake and accessibility. The PROACTIVE project is filling these gaps by co-creating together with vulnerable groups an accessible CBRNe disaster app. This article examines the results from four workshops held with the potential end-users recruited from vulnerable groups. Following the MoSCoW methodology, requirements were established and their relevance to the Universal Design principles discussed. For instance, it was found that the app Must have a less chaotic interface which would help meet the principle of simple and intuitive use. Lastly, the app redesign is showcased.  
  Address International Union of Railways (UIC); International Union of Railways (UIC) havarneanu@uic.org; RiniSoft; The European CBRNE Center  
  Corporate Author Thesis  
  Publisher Place of Publication Tarbes, France Editor Rob Grace; Hossein Baharmand  
  Language English Summary Language Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-82-8427-099-9 Medium  
  Track Usability and Universal Design of ICT for Emergency Management Expedition Conference  
  Notes Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2459  
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Author (up) Laura Petersen; Grigore M. Havarneanu; Natasha McCrone; Garik Markarian; George Kolev pdf  openurl
  Title Universal Design & the PROACTIVE project CBRNe app Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 959-966  
  Keywords Smartphone Disaster App, CBRNe, vulnerable groups, cocreation, universal design  
  Abstract A wide range of disaster apps are currently available on various app stores, however few existing disaster apps address the issue of CBRNe (chemical, biological, radiological, nuclear and explosive) threats. The unique ways in which citizens prepare for and respond to CBRNe incidents merit that such an app exist. But citizens are not a homogenous group, and therefore the concept of universal design will be implemented when filling this gap. The EU H2020 PROACTIVE project will address this by co-creating together with citizens, including vulnerable groups, a disaster app able to be used during CBRNe incidents. This article lays out the methodology X will employ in order to create and validate the disaster app and states some core requirements already co-developed  
  Address Worldwide Railways Organisation (UIC); International Union of Railways; Rinisoft; Rinisoft; Rinisoft  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Usability and Universal Design of ICT for Emergency Management Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes petersen@uic.org Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2388  
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Author (up) Laura Petersen; Laure Fallou; Grigore Havarneanu; Paul Reilly; Elisa Serafinelli; Rémy Bossu pdf  isbn
openurl 
  Title November 2015 Paris Terrorist Attacks and Social Media Use: Preliminary Findings from Authorities, Critical Infrastructure Operators and Journalists Type Conference Article
  Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018  
  Volume Issue Pages 629-638  
  Keywords Social media, crisis communication, situational awareness, Paris terrorist attacks, terrorism.  
  Abstract Crisis communication is a key component of an effective emergency response. Social media has evolved as a prominent crisis communication tool. This paper reports how social media was used by authorities, critical infrastructure operators and journalists during the terrorist attacks that hit Paris on 13th November 2015. A qualitative study was conducted between January and February 2017 employing semi-structured interviews with seven relevant stakeholders involved in this communication process. The preliminary critical thematic analysis revealed four main themes which are reported in the results section: (1) social media is used in crisis times; (2) authorities gained situational awareness via social media; (3) citizens used social media to help one another; and (4) communication procedures changed after these critical events. In conclusion, authorities, citizens and journalists all turned to social media during the attack, both for crisis communication and for increasing situational awareness.  
  Address  
  Corporate Author Thesis  
  Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium  
  Track Social Media Studies Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 2137  
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Author (up) Laura Petersen; Laure Fallou; Paul Reilly; Elisa Serafinelli pdf  openurl
  Title Public expectations of social media use by critical infrastructure operators in crisis communication Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017  
  Volume Issue Pages 522-531  
  Keywords Social media; traditional media; crisis communication; critical infrastructure operators; public expectations  
  Abstract Previous research into the role of social media in crisis communication has tended to focus on how sites such as Twitter are used by emergency managers rather than other key stakeholders, such as critical infrastructure (CI) operators. This paper adds to this emergent field by empirically investigating public expectations of informatio provided by CI operators during crisis situations. It does so by drawing on key themes that emerged from a review of the literature on public expectations of disaster related information shared via social media, and presenting the results of an online questionnaire-based study of disaster-vulnerable communities in France, Norway, Portugal and Sweden. Results indicate that members of the public expect CI operators to provide disaster related information via traditional and social media and to respond to their queries on social media. CI operators should avail of the opportunities provided by social media to provide real-time information to disaster affected communities.  
  Address European-Mediterranean Seismological Centre (EMSC); University of Sheffield  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 2040  
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Author (up) Laure Fallou; Laura Petersen; Rémy Bossu; Frédéric Roussel pdf  isbn
openurl 
  Title Efficiently allocating safety tips after an earthquake – lessons learned from the smartphone application LastQuake Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages  
  Keywords Earthquake, Risk reduction, Disaster app, Safety tips, ELSI.  
  Abstract In a context of information overload, actors in disaster management are facing challenges to efficiently allocate critical information during a crisis. Based on the empirical experience of EMSC (Euro-Mediterranean Seismological Centre) with its application LastQuake, this paper explores ways to provide safety information in

a timely manner, to the people who actually need it. First we introduce the method used to design and implement universally understandable visual safety tips, taking Ethical, Legal and Social Issues (ELSI) into consideration. Then, results on the effective use of the feature are presented. Findings demonstrate the importance of designing universal tools to limit the use of personal data as well as the Necessity of developing a multichannel approach for efficient crisis information allocation.
 
  Address Euro-Mediterranean Seismological Centre (EMSC), France;Centre National de Recherche Scientifique (CNRS), France;CEA, DAM, DIF, F-91297 Arpajon, France  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T3- Ethical, Legal and Social Issues Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes Approved no  
  Call Number Serial 1943  
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