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	Author	Alva Linhagen; Anton Björnqvist; Peter Berggren
	Title	A Meta-evaluation of Swedish Evaluations of COVID-19 Pandemic Management			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	349-361
	Keywords	COVID-19; crisis management; meta-evaluation
	Abstract	The COVID-19 pandemic has had a global impact om society. Different countries and organizations have chosen different approaches to manage this crisis. This paper aims to describes how public Swedish actors (county administrative boards, municipalities, and regional councils) evaluated their management of the COVID-19 pandemic. Also, the paper aims to suggest improvements for crisis management strategies. Applying a meta-evaluation approach to open reports from the public organizations means collecting evaluation reports, determining if they fit the inclusion criteria, and if so, include them in the analysis. Included reports were categorized and given points indicating different types of merits. In addition, a thematic analysis of conclusions was conducted. 110 evaluation reports from 98 different organizations are included in the analysis. The importance of evaluating, having a structure for data collection, analysis, and reporting is reflected in the quality of the reports. Four identified themes offer an understanding of areas in need for development among Swedish regional councils, municipalities, and county administrative boards.
	Address	Linköping University; Linköping University; Linköping University
	Corporate Author				Thesis
	Publisher	University of Agder (Norway)	Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Command and Control Studies	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2423
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	Author	Amanda Jaber; Björn Johan Erik Johansson; Linnea Bergsten; Joeri Laere van; Peter Berggren
	Title	Evaluating the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS)			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Simulation games, training, Systemic Resilience Model, team resilience, assessment
	Abstract	This work in progress paper presents an initial evaluation of the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS) conducted in a crisis response simulation project. TRAMS is designed to assess the resilience of crisis response teams. The TRAMS observation protocol uses six core resilience functions from the Systemic Resilience Model as its theoretical foundation. Three independent observers used the protocol during a pilot study and six actual simulation games. Strategies relating to three out of six core resilience functions could be identified. The observations made were distributed similarly among the observers, indicating that the components of the TRAMS protocol are stable enough to continue developing the protocol. This study describes changes made to the protocol since the original design, and describes how the strategies relating to the six core resilience functions can be identified in the simulation games.
	Address	Linköping University, Sweden;Skövde University, Sweden
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T2- Command and control studies	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1940
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	Author	Anton Björnqvist; Marc Friberg; Carl-Oscar Jonson; Jenny Pettersson; Peter Berggren
	Title	An Analysis of a Swedish Medical Command and Control System’s Situation Reports from the COVID-19 Pandemic			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	334-348
	Keywords	Information sharing; crisis management; situation reports; COVID-19; command and control
	Abstract	This paper presents an analysis of situation reports used and created by a crisis management team within the Swedish healthcare sector during the early phase of the COVID-19 pandemic. The analysis was conducted through a deductive content analysis, where categories were identified based on the concepts of common operational pictures, sensemaking, and situation awareness. In the analysis, support for all identified categories was found. Based on the analysis and the concepts, future recommendations regarding what type of information that ought to be included in situation reports were created. These recommendations include, amongst others, the categories of consequences, how it is perceived by the public, objectives, status and implications of information, future scenarios, actions, resources, and work procedures.
	Address	Linköping University; Linköping University; Linköping University; Linköping University; Linköping University
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Command and Control Studies	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2422
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	Author	Björn JE Johansson; Amanda Jaber; Joeri van Laere; Peter Berggren
	Title	Crisis Response During Payment Disruptions – The Themes of TRAMS			Type	Conference Article
	Year	2020	Publication	ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2020
	Volume		Issue		Pages	264-275
	Keywords	Crisis Management, Payment Disruptions, Resilience, Thematic Analysis.
	Abstract	A qualitative analysis of observation protocols and audio recordings from 14 crisis response exercises has been conducted revealing eight themes reoccurring in multi-disciplinary team discussions about crisis response to large disruptions to the card payment system. The themes were: Coordinate and collaborate, Payment options, Cash circulation, Fuel and transportation, Security, Inform, communicate and the media, Hoarding and rationing, and Vulnerable groups. The analysis suggest that Swedish society is vulnerable to disruptions in the card payment services, largely due to a low diversity in payment options, the lack of prepared back up solutions for payment, and insufficient cash flows to support a cash only scenario. A longer (several days) disruption in the card payment system will demand coordinating mechanisms for information management, available payment options, and preparedness for rapid establishment of cash flows. Today, these mechanisms do not exist. Simulation exercises with stake-holders are an important mean for increasing awareness about these vulnerabilities and the challenges associated with coping with them.
	Address	Linköping University; Linköping University; Skövde University; Linköping University
	Corporate Author				Thesis
	Publisher	Virginia Tech	Place of Publication	Blacksburg, VA (USA)	Editor	Amanda Hughes; Fiona McNeill; Christopher W. Zobel
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	978-1-949373-27-26	ISBN	2411-3412	Medium
	Track	Command & Control Studies	Expedition		Conference	17th International Conference on Information Systems for Crisis Response and Management
	Notes	bjorn.j.johansson@liu.se			Approved	no
	Call Number				Serial	2227
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	Author	Björn Johan Erik Johansson; Amanda Jaber; Joeri van Laere; Peter Berggren
	Title	The lack of preparedness for payment disruptions in local community core businesses			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	904-913
	Keywords	Critical infrastructure, resilience, payment system, food distribution, fuel distribution
	Abstract	One of the most important infrastructures for society is the payment system. If this system malfunctions, it can lead to disruptions in other critical infrastructures. By developing resilience i.e. the ability to recover or resist different disruptions in complex dynamic systems, as well as analyzing and raising awareness about it, such events can hopefully be handled better. The purpose of this study is to gain an insight into the different sectors' ways of dealing with disturbances in the payment system. Six participants from the food, fuel and bank sectors were interviewed using semi-structured questions. The interviews were conducted and data was analyzed using a thematic analysis approach. The results indicate a low level of resilience maturity among these organizations when it comes to handle long-term disruptions in the payment systems. The results provide valuable input to the project and a better understanding of payment infrastructure resilience.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Designing for Resilience	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2162
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	Author	Björn Johan Erik Johansson; Joeri van Laere; Peter Berggren
	Title	Evaluating Team Resilience in Simulator-Based Crisis Management Training			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	914-923
	Keywords	Team resilience, assessment, simulation games, training, Systemic Resilience Model
	Abstract	Currently, there is a lack of assessment approaches for evaluation of resilient capabilities in simulation games. This paper presents work-in-progress to create such an instrument to be used in crisis management simulation games for the fuel, food, and finance sectors. The “Team Resilience Assessment Method for Simulation” (TRAMS) is based on the Systemic Resilience Model and departs from the assumption that resilient crisis management teams will be able to develop strategies for assuring that anticipation, monitoring, response, recovery, and learning are established and maintained in their respective organizations as well as in the crisis management team. A prototype version of the TRAMS, based on the experiences of representatives from the involved sectors and firmly related to resilience theory, is presented and discussed. The TRAMS instrument will be tested in 30 planned simulations games including participants from the fuel, food, and finance sectors.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Designing for Resilience	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2163
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	Author	Fredrik Höglund; Peter Berggren
	Title	Using shared priorities to measure shared situation awareness			Type	Conference Article
	Year	2010	Publication	ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings	Abbreviated Journal	ISCRAM 2010
	Volume		Issue		Pages
	Keywords	Hardware; Command and control; Crisis management; Shared priorities; Situation awareness; Subjective rating; Team; Team performance; Information systems
	Abstract	Shared situation awareness is hard to measure, especially in operative environments such as crisis management. In this paper the purpose is to develop a novel method to measure to what extent the team has shared situation awareness that can be used in operations. 20 two person teams participated in a study where a dynamic and evolving tactical decision-making task was solved. Shared situation awareness, shared priorities, and team performance were assessed. The results show that the shared priorities measure in this study did not relate to shared situation awareness. Several methodological concerns was identified which could have affected the results. The measure did relate to subjective ratings of cooperation which is very interesting and it is suggested that the measure captured aspects of teamwork. The shared priorities measure was easy to employ, required little preparation, and is a promising addition to team research.
	Address	Linköping University, Sweden; Swedish Defence Research Agency, Sweden
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Seattle, WA	Editor	S. French, B. Tomaszewski, C. Zobel
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN		Medium
	Track	Special Session: Assessing Crisis Management Operations and Exercises	Expedition		Conference	7th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	590
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	Author	Joeri van Laere; Peter Berggren; Per Gustavsson; Osama Ibrahim; Björn Johansson; Aron Larsson; Towe Lindqwister; Leif Olsson; Christer Wiberg
	Title	Challenges for critical infrastructure resilience: cascading effects of payment system disruptions			Type	Conference Article
	Year	2017	Publication	Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2017
	Volume		Issue		Pages	281-292
	Keywords	Critical infrastructures; resilience; collective resilience; payment system
	Abstract	Critical infrastructures become more and more entangled and rely extensively on information technology. A deeper insight into the relationships between critical infrastructures enables the actors involved to more quickly understand the severity of information technology disruptions and to identify robust cross-functional mitigating actions. This study illustrates how and why disruptions in the payment system in Sweden could create cascading effects in other critical infrastructures with potentially severe consequences for many citizens, government institutions and companies. Data from document studies, interviews and workshops with field experts reveal seven challenges for collective cross-functional critical infrastructure resilience that need to be dealt with: 1) Shortage of food, fuel, cash, medicine; 2) Limited capacity of alternative payment solutions; 3) Cities are more vulnerable than the countryside; 4) Economically vulnerable groups in society are more severely affected; 5) Trust maintenance needs; 6) Crisis communication needs; 7) Fragmentation of responsibility for critical infrastructures across many actors.
	Address	University of Skövde, Sweden; Linköping University, Sweden; Mid Sweden University, Sweden; Combitech, Sweden
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Albi, France	Editor	Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN		Medium
	Track	Monitoring and Resilience of Critical Infrastructure in the hyper-connected society	Expedition		Conference	14th International Conference on Information Systems for Crisis Response And Management
	Notes				Approved	no
	Call Number				Serial	2018
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	Author	Jose J. Gonzalez; Colin Eden; Eirik Abildsnes; Martin Hauge; Monica Trentin; Luca Ragazzoni; Peter Berggren; Carl-Oscar Jonson; Ahmed A. Abdelgawad
	Title	Elicitation, analysis and mitigation of systemic pandemic risks			Type	Conference Article
	Year	2021	Publication	ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2021
	Volume		Issue		Pages	581-596
	Keywords	Systemic risk, Cascading effects, Vicious cycles, Risk system analysis, Risk mitigation
	Abstract	The Covid-19 pandemic has disrupted the health care system and affected all sectors of society, including critical infrastructures. In turn, the impact on society's infrastructures has impacted back on the health care sector. These interactions have created a system of associated risks and outcomes, where the outcomes of risks are risks themselves and where the resulting consequences are complex vicious cycles. Traditional risks assessment methods cannot cope with interdependent risks. This paper describes a novel risk systemicity approach to elicit and mitigate the systemic risks of a major pandemic. The approach employed the internet-based software strategyfinder[TM] in workshops to elicit relevant risk information from sixteen appropriately selected experts from the health care sector and major sectors impacted by and impacting back on the health care sector. The risk information was processed with powerful analytical tools of strategyfinder to allow the experts to prioritise portfolios of strategies attacking the vicious cycles.
	Address	Centre for Integrated Emergency Management (CIEM), University of Agder; Strathclyde Business School, Glasgow; University of Agder, Dep. of psychosocial health and Kristiansand municipality, Dep. of research and innovation; Sørlandet Sykehus HF; Center for
	Corporate Author				Thesis
	Publisher	Virginia Tech	Place of Publication	Blacksburg, VA (USA)	Editor	Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	978-1-949373-61-5	ISBN		Medium
	Track	Planning, Foresight and Risk Analysis	Expedition		Conference	18th International Conference on Information Systems for Crisis Response and Management
	Notes	jose.j.gonzalez@uia.no			Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2357
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	Author	Peter Berggren; Björn J.E. Johansson
	Title	Developing an instrument for measuring shared understanding			Type	Conference Article
	Year	2010	Publication	ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings	Abbreviated Journal	ISCRAM 2010
	Volume		Issue		Pages
	Keywords	Hardware; Command and control; Empirical studies; Microworld; Rank order; Shared understanding; Swedish armed forces; Team performance; Teams; Information systems
	Abstract	The paper discusses the need for an easy-to-use, easy-to-administer measure that can capture shared understanding in a team of professionals working together towards a successful performance. In the paper the development of such a measure is described using two empirical studies. Command-and-Control tasks are complex and often dynamic, and a way of capturing the degree of which a team of individuals have a common understanding of priorities in such a task is imperative. Two studies are presented. In the first study students participated in a microworld experiment where they tried to rank order pre-determined factors in order to measure shared understanding. In the second study officers from the Swedish Armed Forces participated in an exercise where they rank ordered self-generated factors.
	Address	FOI, Sweden
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Seattle, WA	Editor	S. French, B. Tomaszewski, C. Zobel
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN		Medium
	Track	Special Session: Assessing Crisis Management Operations and Exercises	Expedition		Conference	7th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	308
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	Author	Peter Berggren; Björn J.E. Johansson; Nicoletta Baroutsi; Isabelle Turcotte; Sébastien Tremblay
	Title	Assessing team focused behaviors in emergency response teams using the shared priorities measure			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	130-134
	Keywords	Coherent scattering; Deforestation; Experiments; Information systems; Railroad cars; Method development; Microworld; Performance assessment; Shared priorities; Team behavior; Team situation awareness; Emergency services; Information Retrieval; Rails
	Abstract	The purpose of this work in progress paper is to report on the method development of the Shared Priorities measure to include content analysis, as a way of gaining a deeper understanding of team work in crisis/emergency response. An experiment is reported where the performance of six trained teams is compared with the performance of six non-trained teams. The experiment was performed using an emergency response microworld simulation with a forest fire scenario. Dependent measures were simulation performance, the Crew Awareness Rating Scale (CARS), and content analysis. Trained teams performed better and scored higher on measures of team behaviors.
	Address	Swedish Defence Research Agency, Sweden; Linköping University, Sweden; Laval University, Canada
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Command and Control Studies	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	309
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	Author	Peter Berggren; Björn JE Johansson; Ellen Ekström
	Title	Resilience through training – assessing cognition in teams			Type	Conference Article
	Year	2016	Publication	ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2016
	Volume		Issue		Pages
	Keywords
	Abstract	Breakdowns in team cognition are accepted as an explanation for system collapses, especially in complex environments. In the nuclear industry, training for system collapses is a part of the job for control room teams. Such training focus both on improving skills required for recognising and solving disturbances and on improving team processes. This paper presents an approach to team training for nuclear power plant control room teams with the purpose of making the system more resilient by improving debriefing sessions through feedback on shared strategic understanding among team members.
	Address
	Corporate Author				Thesis
	Publisher	Federal University of Rio de Janeiro	Place of Publication	Rio de Janeiro, Brasil	Editor	A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3388	ISBN	978-84-608-7984-9	Medium
	Track	Command and Control Studies	Expedition		Conference	13th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1382
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	Author	Peter Berggren; Mateo Herrera Velasquez; Jenny Pettersson; Oscar Henning; Henrik Lidberg; Björn J E Johansson
	Title	Reflection in Teams for Training of Prehospital Command and Control Teams			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	203-211
	Keywords	Emergo Train System, training, pre-hospital, medical command and control, emergency response
	Abstract	Prehospital command and control (PS) is a structure for handling medical accidents in Sweden. It includes terminology, command structure, roles, and performance indicators. The concept is taught and trained at the Centre for Teaching and Research in Disaster Medicine and Traumatology (KMC). The concept is trained using a mixture of lectures, simulation based exercises, and scenario designed by the participants. The scenarios are ran in Emergo Train System (ETS), a versatile and flexible table-top simulation platform, where medical command and control can be trained and evaluated. The purpose of this study was to develop structure for feedback and reflection by using a measure of shared understanding. The empirical study presents how the Shared Priorities instrument can be used to provide structured feedback for training. The paper is concluded with a discussion on how the empirical findings can be integrated in training prehospital medical command and control.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Command and control studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2100
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	Author	Peter Berggren; Molly Lundberg; Joeri van Laere; Björn J E Johansson
	Title	Community resilience towards disruptions in the payment system			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Community resilience, customer perspective, payment system, crisis management
	Abstract	This paper presents a study where nine Swedish citizens were interviewed about their concerns and expectations, from a customer perspective, in relation to a 10 day disruption in the payment system. The purpose of the study was to understand the customer?s perspective in order to provide input to the development of a simulation environment. This simulation environment aims at allowing different stakeholders to experience how a disruption in the payment system affects the local community and thereby create understanding of how resilience is built and affected. The research questions were: What do customers expect to get access to? When? What are customers prepared for? How does this differ among different customer groups? The results indicate some understanding of how such a crisis affects the local community and what the informants expects to happen. The respondents represented a diversity of socio-economic backgrounds from rural and urban parts of the municipality.
	Address	Linköping University, Sweden;Skövde University
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T11- Community Engagement & Healthcare Systems	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1937
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	Author	Sébastien Tremblay; Peter Berggren; Martin Holmberg; Rego Granlund; Marie-Eve Jobidon; Paddy Turner
	Title	A multiteam international simulation of joint operations in crisis response			Type	Conference Article
	Year	2012	Publication	ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2012
	Volume		Issue		Pages
	Keywords	Deforestation; Emergency services; Fires; Human resource management; Information systems; Virtual reality; Collaborative process; Experimental platform; Horizontal organizations; Organizational structures; Quantitative measures; Shared understanding; Simulation environment; Situation assessment; Information management; Information Retrieval; Management
	Abstract	Concepts such as trust, shared understanding, cultural differences, mental workload, and organizational structure all impact upon the effectiveness of an organization (e.g., Tindale & Kameda, 2000), and even more so in the context of large scale multinational operations (e.g, Smith, Granlund, & Lindgen, 2010). In order to study these concepts we plan a multinational, distributed experiment with participants from three nations collaborating in the same virtual environment: Canadian, British, and Swedish participants will work together as part of a multinational MTS to deal with a complex task and gain control of a crisis situation. Empirical research on MTS remains limited (see, e.g., DeChurch & Marks, 2006) particularly at the multinational level where the investigation of MTS has been so far focused on case studies and exercises (e.g., Goodwin, Essens, & Smith, 2012). Therefore, there is a need to empirically study multinational MTS in order to assess the specific issues that multinational operations face, notably cultural and languages differences. The simulation environment used as experimental platform for this project is C3Fire (www.c3fire.org, Granlund & Granlund, 2011). C3Fire creates an environment whereby teams must work together to resolve a crisis in the firefighting domain, with the goal of evacuating people in critical areas, putting out the forest fire, and protecting buildings and other areas of value from the burning forest fire. This platform makes it possible to study participants' collaborative processes when dealing with a set of crisis scenarios in the context of a simulated emergency response situation. To deal efficiently with the crisis management operation, participants need to prioritize between different objectives, identify and protect critical areas, and plan and implement activities based on given resources. All these tasks are distributed between team members, compelling participants to exchange information and coordinate within and between teams to execute the task. The task is divided into three areas of responsibility as follows: 1) Information and Planning, responsible for situation assessment and providing the operating picture; 2) Operation and Logistic, responsible for intervention and resource management; and 3) Search and Rescue, responsible for research and management of civilians. C3Fire is designed to: 1) achieve an optimal compromise between internal and external validity; 2) show flexibility in scenario configuration (spectrum of units and roles – including search and rescue functions; Tremblay et al., 2010), allowing researchers to capture emergency response and crisis management and rapid response planning; 3) be highly configurable for testing many different types of teams (e.g., hierarchical vs. horizontal organizations); and 4) readily provide objective, non-intrusive metrics for assessing teamwork effectiveness (including macrocognitive functions and team processes) as well as quantitative measures of task performance (that take into account conflicting mission goals). Â© 2012 ISCRAM.
	Address	UniversitÃ© Laval, QC, Canada; FOI, Linkoping, Sweden; FHS, Stockholm, Sweden; Santa Anna Research Institute, Sweden; Defence R and D Canada, Toronto, ON, Canada; Cranfield University, Defence Academy, United Kingdom
	Corporate Author				Thesis
	Publisher	Simon Fraser University	Place of Publication	Vancouver, BC	Editor	L. Rothkrantz, J. Ristvej, Z.Franco
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780864913326	Medium
	Track	Poster Session	Expedition		Conference	9th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	218
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