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Author Rustenberg, K.; Radianti, J.; Gjøsæter, T.
Title Exploring Demons for the Establishment of Team Situational Awareness Type Conference Article
Year 2023 Publication Proceedings of the 20th International ISCRAM Conference Abbreviated Journal Iscram 2023
Volume Issue Pages 636-648
Keywords Teams SA; Barriers of Team SA; Trust; Cynefin Framework; Information Sharing; Multi-Agency Collaboration; Standard Operating Procedures (SOPs)
Abstract Individual situational awareness (SA) is crucial for building team SA, which is necessary for achieving a shared understanding of a situation, making informed decisions, and taking appropriate actions. This article examines the communication barriers that emerge when transitioning from individual to team SA in emergency management scenarios. We observed two emergency exercises on “ongoing life-threatening violence” and dam failure causing hospital congestion. The study was complemented with interviews with participants of these exercises, aiming at identifying barriers called SA-demons in the team setting. We discovered barriers that hinder the establishment of team SA, including a vicious cycle of mistrust, a fragmented information trap, a false feeling of mastery trap, and a decaying memory trap. These barriers can stem from individual, organizational, or technological factors. To complement existing SA theories, we applied the Cynefin framework and found that standard operating procedures can be potential barriers when transitioning into chaotic or complex domains.
Address Department of Information Systems University of Agder
Corporate Author Thesis
Publisher University of Nebraska at Omaha Place of Publication Omaha, USA Editor Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
Language English Summary Language Original Title
Series Editor Hosssein Baharmand Series Title Abbreviated Series Title
Series Volume Series Issue (up) Edition 1
ISSN ISBN Medium
Track Command and Control Studies Expedition Conference
Notes http://dx.doi.org/10.59297/KHTP8020 Approved no
Call Number ISCRAM @ idladmin @ Serial 2553
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Author Radianti, J.; Pilemalm, S.; Steen-Tveit, K.; Rustenberg, K.
Title Enhancing Learning from Incidents by Reconstruction of Events: Using the SQUARE Tool for Evaluation Type Conference Article
Year 2023 Publication Proceedings of the 20th International ISCRAM Conference Abbreviated Journal Iscram 2023
Volume Issue Pages 663-675
Keywords Learning from Incidents; Event Reconstruction-Based Evaluation; Tabletop Exercise
Abstract Evaluation after exercise and incidents—often called After Action Review or AAR—are important to enhance the emergency management (EM) response capability. However, evaluation supporttools for event reconstruction after incidents and exercises are not yet fully available. We engaged EM stakeholders in a tabletop exercise based on snow chaos and car accidents scenarios to evaluate a fully functional prototype. The tool assists information sharing in real-time and enhances debriefing process of any EM response and exercise. Analysis of reflective discussions and an open question survey shows that the EM participants consider the features of the prototype to facilitate better learning from incidents. However, they have different attitudes concerning the adoption, management, and application of the tool in organizations. For instance, more security features are required to comply with regulations. We argue that the tool is an important first step to fill the gap on the need for “event reconstruction-based evaluation.”
Address Department of Information Systems, University of Agder
Corporate Author Thesis
Publisher University of Nebraska at Omaha Place of Publication Omaha, USA Editor Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
Language English Summary Language Original Title
Series Editor Hosssein Baharmand Series Title Abbreviated Series Title
Series Volume Series Issue (up) Edition 1
ISSN ISBN Medium
Track Command and Control Studies Expedition Conference
Notes http://dx.doi.org/10.59297/EQKP4179 Approved no
Call Number ISCRAM @ idladmin @ Serial 2555
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