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Author (up) Pouyan Fotouhi Tehrani; Niklas von Kalckreuth; Selma Lamprecht pdf  isbn
  Title Toward an Integrative Model of Trust for Digital Emergency Communication Type Conference Article
  Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020  
  Volume Issue Pages 1012-1021  
  Keywords Trust; Emergency Management; Digital Communication; Modeling  
  Abstract Digital technologies have become an integral enabler of communication during various phases of emergency management (EM). A crucial prerequisite of effective communication between authorities and the public during EM is the establishment of adequate mutual trust. Trust, however, is an elusive concept which is not easily translatable into technical settings. In this paper we propose an integrative model of trust in digital communication and show how such model can be advantageous in assessing and improving trust relations in context of EM. Our interdisciplinary model, which is based on findings from psychology, sociology and computer sciences provides an abstraction which not only seizes both subjective and objective as well as personal and non-personal, \eg institutional or cultural, aspects of trust but at the same time is concrete enough to be applicable to real-life scenarios.  
  Address Weizenbaum Institute, Fraunhofer FOKUS; Weizenbaum Institute, Humboldt University Berlin; Weizenbaum Institute, Fraunhofer FOKUS  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-27-91 ISBN 2411-3477 Medium  
  Track Usability and Universal Design of ICT for Emergency Management Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 2292  
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