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	Author	Marion Lara Tan; Oshada Senaweera; Asanka Gunawardana; Mohamed Rasith; Mohamed Suaib; Theepika Shanthakumar; Miznath Hisham
	Title	New Zealand COVID Tracer App: Understanding Usage and User Sentiments			Type	Conference Article
	Year	2023	Publication	Proceedings of the ISCRAM Asia Pacific Conference 2022	Abbreviated Journal	Proc. ISCRAM AP 2022
	Volume		Issue		Pages	89-102
	Keywords	Mobile Apps; COVID-19 Response; Sentiment Analysis; User Reviews; App Store Data
	Abstract	The NZ COVID Tracer app is a part of Aotearoa New Zealand (NZ) Government’s strategy to manage the COVID-19 pandemic. This paper investigates people’s usage and sentiment on the app from its release in May 2020 to the end of 2021. Descriptive analysis of app data and sentiment analysis on user review data were used. The results show that before March 2021, the overall sentiment on the app was negative but gradually improved over time. The passive Bluetooth-tracing feature is utilised more consistently than the anual features. However, the increased proportion of positive sentiments is seen to increase with active app use. Results highlight the consistency of the Bluetooth-tracing feature but do not discredit the importance of manual interaction, as active use can improve the perception of the app. Insights from this study will be helpful as apps adapt to the changing context of the ongoing COVID-19 pandemic.
	Address	Massey University; University of Colombo; University of Moratuwa; University of Moratuwa; University of Moratuwa; University of Moratuwa; University of Moratuwa
	Corporate Author				Thesis
	Publisher	Massey Unversity	Place of Publication	Palmerston North, New Zealand	Editor	Thomas J. Huggins, V.L.
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-473-66845-7	Medium
	Track	Healthcare During Emergencies and COVID-19	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2483
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