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Author (up) Ahmed Abdeltawab Abdelgawad; Tina Comes
Title Evaluation Framework for the iTRACK Integrated System Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Evaluation Framework, Software Testing, Software Usability, Software Usefulness, Humanitarian Disaster
Abstract Evaluation and testing are major steps in the development of any information system, particularly if it is to be used in high-risk contexts such as conflicts. While thus far there are various approaches for testing against technology requirements; usability or usefulness, there is a lack of a comprehensive evaluation framework that combines the three elements. The lack of such a framework and commonly agreed standards constitutes a barrier for innovation, and at the same time imposes risks to responders if the technology is introduced without proper testing. This paper aims to close this gap. Based on a reviewing of evaluation methods and measurement metrics, we design a comprehensive evaluation framework including common code quality testing metrics, usability testing methods, subjective usefulness questionnaires, and performance indicators. We demonstrate our approach by using the example of an integrated system for the safety and security of humanitarian missions, and we highlight how our approach allows measuring the system?s quality and usefulness.
Address Centre for Integrated Emergency Management (CIEM), University of Agder, Norway
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T12- Tool Talks Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1869
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Author (up) Hossein Baharmand; Tina Comes
Title A Framework for Shelter Location Decisions by Ant Colony Optimization Type Conference Article
Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015
Volume Issue Pages
Keywords Ant Colony Optimization; Crisis Management; Location Decision; Shelter Planning
Abstract Earthquakes frequently destroy the homes and livelihoods of thousands. One of the most important concerns after an earthquake is to find a safe shelter for the affected people. Because of large numbers of potential locations, the multitude of constraints (e.g. access to infrastructures; security); and the uncertainty prevailing (e.g., number of places required) the identification of optimal shelter locations is a complex problem. Nevertheless, rapidly locating shelters and transferring the affected people to the nearest shelters are high priority in crisis situations. In this paper, we develop a framework based on Ant Colony Optimization (ACO) to support decisions-makers in the response phase. Using the same framework, we also derive recommendations for urban planning in the preparedness phase. We demonstrate our method with a case focusing on the city of Kerman, in Iran.
Address
Corporate Author Thesis
Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9788271177881 Medium
Track Decision Support Systems Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1292
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Author (up) Kenny Meesters; Vittorio Nespeca; Tina Comes
Title Designing Disaster Information Management Systems 2.0: Connecting communities and responders Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Information Systems, Community Engagement, Participatory Systems, Systems Design, Inclusive Systems
Abstract Information and supporting information systems is a key element in an effective emergency response. From

creating situational awareness to informed decision making, information enables responders to optimize their

decisions and operations. Today, with the increased availability of information technology around the globe, a

new active player in the field of information management is emerging as communities are becoming increasingly

active in the field of information gathering, analyzing and sharing.

However, communities may have specific requirements and approaches to using information systems in crisis

situations. Moreover, connecting information systems between communities and responder pose specific

challenges due to the different information needs, capacities and incentives to use them. In this paper we build on

the DERMIS premises and explore through a case study if and how these principles apply to inclusive information

systems. We present the initial findings of this work of designing information systems involving both communities

and formal responders.
Address Delft University of Technology, The Netherlands
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T11- Community Engagement & Healthcare Systems Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1950
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Author (up) Laura Laguna Salvadó; Matthieu Lauras; Tina Comes
Title A Sustainability Maturity Assessment Method for the Humanitarian Supply Chain Type Conference Article
Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018
Volume Issue Pages 276-290
Keywords Sustainable performance, maturity assessment, Humanitarian Supply Chain
Abstract The HSC is a key element for the success of HOs relief operations. Today, the HSC performance faces many challenges: (1) the increasing gap between funding and needs; (2) donors ask for more transparency and accountability; (3) the growing urgency of switching to sustainable development is gaining ground in public opinion. Consequently, to maintain a competitive position (order winner) in the near future, considering sustainability in addition to effectiveness and efficiency to measure the performance of the operations becomes fundamental. In the literature, some authors have highlighted that the lack of Decision Support Systems difficult the planning and achievement of sustainability performance objectives in humanitarian operations. Therefore, we propose a sustainability maturity assessment method to improve the sustainability of HSC operations. Using the information gathered from IFRC field research, as well as from the literature, a proof of concept is presented to demonstrate the relevance of the proposal.
Address
Corporate Author Thesis
Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium
Track Logistics and Supply-Chain Management in Crisis Response Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 2107
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Author (up) Laura Laguna Salvadó; Matthieu Lauras; Tina Comes
Title Sustainable Performance Measurement for Humanitarian Supply Chain Operations Type Conference Article
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 775-783
Keywords Humanitarian Supply Chain; Key Performance Indicators; Triple Bottom Line; sustainability
Abstract This paper proposes a performance measurement definition to consider sustainable development principles in the humanitarian supply chain operations (source, make, deliver). Previous research has shown the challenge for humanitarian organizations to consider the three sustainability pillars people, planet and profit in their decision-making processes. Based on field research with the International Federation of the Red Cross and Red Crescent (IFRC) and a literature review on humanitarian performance measurement and sustainability, we define a set of criteria, objectives and Key Performance Indicators that translates sustainability concepts to concrete humanitarian operations. Based on the Triple Bottom Line approach, the environmental and social dimensions are added to the economic dimension, which is standard in HSC literature and practice. The aim of this study is to set the basis for a Decision Support System (DSS) in operations planning.
Address Mines Albi, France; University of Agder, Norway
Corporate Author Thesis
Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Logistics and Supply-Chain Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management
Notes Approved no
Call Number Serial 2064
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Author (up) Laura Laguna Salvadó; Matthieu Lauras; Tina Comes
Title Towards a Monitoring System for American IFRC Logistics Network Type Conference Article
Year 2016 Publication ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2016
Volume Issue Pages
Keywords Monitoring systems; Humanitarian Logistics; Logistics Network; IFRC
Abstract The International Federation of the Red Cross and Red Crescent (IFRC), is one of the many humanitarian organizations that are further developing their logistics network more decentralized structures with sub-regional networks. One of the main challenges identified is the need of monitoring tools to have a real-time overview of the whole logistics network state, and optimization of the associated operations through real-time decision support systems. Logistics departments of humanitarian organizations have not adopted the technological developments that are standard in the commercial sector due to critical differences, and the IFRC is not an exception. This paper presents a case study conducted with the American and Caribbean IFRC. We present user requirements and specifications for the design of a real-time monitoring system dedicated the sub-regional network. It particularly addresses the challenges to simplify remote data collection, visualization and analysis.
Address
Corporate Author Thesis
Publisher Federal University of Rio de Janeiro Place of Publication Rio de Janeiro, Brasil Editor A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3392 ISBN 978-84-608-7984-13 Medium
Track Intelligent Decision Support in the Networked Society Expedition Conference 13th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1331
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Author (up) Laura Laguna Salvadó; Matthieu Lauras; Tina Comes
Title Humanitarian Value Stream Mapping: Application to the EBOLA Outbreak Type Conference Article
Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015
Volume Issue Pages
Keywords Decision-Makers; Ebola Outbreak; Humanitarian Supply Chain; Value Stream Mapping
Abstract Humanitarian Supply Chain Management serves as bridge between needs and aid provided. Flows of goods and information connect the field to headquarters, distribution to procurement, beneficiaries to donors. The problems of decision-making, information sharing and coordination can be studied with this special logistics focus. We present a Value Stream Mapping approach that provides a structure to analyze and understand the problems arising in practice, such as bottlenecks; waiting times; or misaligned procurement and distribution policies. We demonstrate our lean-management approach by using the ongoing Ebola Outbreak in West Africa as Case Study.
Address
Corporate Author Thesis
Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9788271177881 Medium
Track Decision Support Systems Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1283
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Author (up) Laura Laguna Salvadó; Matthieu Lauras; Tina Comes; Bartel Van de Walle
Title Towards More Relevant Research on Humanitarian Disaster Management Coordination Type Conference Article
Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015
Volume Issue Pages
Keywords Coordination; Disaster Management; Field-oriented research; Typhoon Haiyan
Abstract Humanitarian crisis require a responsive and agile response. The number of professional and volunteer organization involved in the response to humanitarian disasters has increased over the past year, making coordination more important than ever before. This paper discusses the main issues of Humanitarian Disaster Management (HDM) coordination and the different modes applied on the field. We argue that while these challenges have been addressed by scientific literature with dedicated solutions, there is still a considerable gap between humanitarian best practice and academic state of the art.

This paper proposes a field-oriented methodology to bridge this gap. We analyze the findings from field research on the Typhoon Haiyan response (Philippines, 2013) and deduce practitioners? requirements for HDM coordination support systems. Then we suggest a research agenda from a gap analysis comparing requirements with the existing solutions and the scientific approaches.
Address
Corporate Author Thesis
Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9788271177881 Medium
Track Researching Crisis: Methodologies Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1251
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Author (up) Laura Laguna Salvadó; Matthieu Lauras; Tina Comes; Mathieu Grenade
Title A Study on the Sub-Regionalization of Humanitarian Supply Chain: the IFRC Case Type Conference Article
Year 2016 Publication ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2016
Volume Issue Pages
Keywords Humanitarian Supply Chain; Sub-Regional Network; Decision-Support Systems; Preparedness; Logistics network
Abstract Humanitarian Supply Chain (HSC) performance is a key factor for disaster response. In order to be more responsive, the typical humanitarian supply strategy has evolved from a centralized to a decentralized network, generally at regional level. The objective was to reduce lead-times and costs. However, after a decade of working, organizations like the Americas and Caribbean International Federation of the Red Cross and Red Crescent (IFRC) have noticed that those objectives are only partially reached and have decided to go further in the evolution by developing sub-regionalized networks. In this study, we analyse the HSC sub-regionalization process to better understand the challenges and opportunities for humanitarian organizations. Three key aspects are point out: implementation, real-time monitoring and operations? cost-efficiency. Based on these results and considering the law maturity level of humanitarian organizations in terms of Information and Decision-Support Systems, we conclude with giving concrete guidelines for designing and developing ad-hoc monitoring and orchestrating systems.
Address
Corporate Author Thesis
Publisher Federal University of Rio de Janeiro Place of Publication Rio de Janeiro, Brasil Editor A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3388 ISBN 978-84-608-7984-9 Medium
Track Intelligent Decision Support in the Networked Society Expedition Conference 13th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1327
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Author (up) Leire Labaka; Josune Hernantes; Tina Comes; Jose Mari Sarriegi
Title Defining policies to improve critical infrastructure resilience Type Conference Article
Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014
Volume Issue Pages 429-438
Keywords Decision making; Economics; Industrial hygiene; Information systems; Occupational diseases; Public works; Critical infrastructure protection; Delphi method; Group model building; Resilience; Sequential decision-making; Vulnerability; Critical infrastructures
Abstract Industrial accidents increasingly threaten society and economy; the increasing exposure and vulnerability of our modern interlaced societies contributes to intensifying their impact. Critical Infrastructures (CIs) have a prominent role, since they are vital for the welfare of the population and essential for the economic growth. As hazards are hard to predict, decision-makers need to implement adequate adaptation and mitigation strategies to improve CI resilience. Although CI resilience has attracted increasing attention, empirical studies are rare. Research on the implementation of policies aiming at identifying a clear sequence of measures to improve CI resilience is lacking. Therefore, we present a framework to identify resilience policies across four dimensions (technical, organizational, economic and social) and to define the temporal order in which the policies should be implemented. This research provides a framework grounded in our empirical work. Future work will aim at developing quantitative approaches to complement our results.
Address TECNUN, University of Navarra, Spain; University of Agder, Norway
Corporate Author Thesis
Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780692211946 Medium
Track Planning, Foresight and Risk Analysis Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 670
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Author (up) Nadia Saad Noori; Yan Wang; Tina Comes; Philipp Schwarz; Heide Lukosch
Title Behind the Scenes of Scenario-Based Training: Understanding Scenario Design and Requirements in High-Risk and Uncertain Environments Type Conference Article
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 948-959
Keywords Humanitarian simulation exercise; scenario design process; collective learning; interorganizational coordination
Abstract Simulation exercises as a training tool for enhancing preparedness for emergency response are widely adopted in disaster management. This paper addresses current scenario design processes, proposes an alternative approach for simulation exercises and introduces a conceptual design of an adaptive scenario generator. Our work is based on a systematic literature review and observations made during TRIPLEX-2016 exercise in Farsund, Norway. The planning process and scenario selection of simulation exercises impact directly the effectiveness of intra- and interorganizational cooperation. However, collective learning goals are rarely addressed and most simulations are focused on institution-specific learning goals. Current scenario design processes are often inflexible and begin from scratch for each exercise. In our approach, we address both individual and collective learning goals and the demand to develop scenarios on different layers of organizational learning. Further, we propose a scenario generator that partly automates the scenario selection and adaptively responds to the exercise evolvement.
Address University of Agder; Delft University of Technology
Corporate Author Thesis
Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Prevention and Preparation Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management
Notes Approved no
Call Number Serial 2079
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Author (up) Thomas Münzberg; Tim Müller; Stella Möhrle; Tina Comes; Frank Schultmann
Title An integrated multi-criteria approach on vulnerability analysis in the context of load reduction Type Conference Article
Year 2013 Publication ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2013
Volume Issue Pages 251-260
Keywords Decision support systems; Disaster prevention; Information systems; Disaster management; Economy and society; Interdependent infrastructures; Load reduction; Multi-criteria approach; Multi-criteria decision analysis; Vulnerability analysis; Vulnerability assessments; Outages
Abstract Load reduction is an emergency measure to stabilize an electrical grid by decoupling some supply areas to balance the demand and supply of electricity in power grids. In the decoupled areas, power outages may cause important consequences, which may propagate further via the network of interdependent infrastructures. Therefore, support is needed to choose the regions to be decoupled. This paper describes an approach to analyze the risk triggered by load reduction that can be used for disaster management and load reduction scheme optimization. The core of our work is the vulnerability assessment that takes into account the consequences of load reduction on economy and society. The approach facilitates participatory decision support by making the vulnerability of regions especially in urban transparent.
Address Karlsruhe Institute of Technology, Germany
Corporate Author Thesis
Publisher Karlsruher Institut fur Technologie Place of Publication KIT; Baden-Baden Editor T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9783923704804 Medium
Track Decision Support Systems Expedition Conference 10th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 796
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Author (up) Thomas Münzberg; Ulrich Berbner; Tina Comes; Hanno Friedrich; Wendelin Groß; Hans-Christian Pfohl; Frank Schultmann
Title Decision support for critical infrastructure disruptions: An integrated approach to secure food supply Type Conference Article
Year 2013 Publication ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2013
Volume Issue Pages 312-316
Keywords Decision support systems; Disaster prevention; Disasters; Information systems; Risk management; Supply chains; Decision supports; Disaster management; Expert assessment; Integrated approach; Multi-criteria decision analysis; Multicriteria decision support; Supply chain risk management; Supply disruption; Food supply
Abstract Supplies of food and water are essential in disaster management, particularly in the very early chaotic phases when demand and available resources are highly uncertain, information systems are disrupted, and communication between communities, food suppliers, retail and emergency authorities is difficult. As many actors and organisations are involved in ever more complex food supply chains, cooperation and collaboration are vital for efficient and effective disaster management. To support decision-makers facing these problems, this paper introduces a scenario-based approach that integrates simulation of disruptions in food supply chains, and qualitative expert assessment to develop consistent scenarios that show the consequences of different strategies. To choose the best individual measures for all relevant actors and to compare it with the best overall strategy approaches from multi-criteria decision analysis are used.
Address Institute for Nuclear and Energy Technologies, Germany; Supply Chain and Network Management, TU Darmstadt, Germany; Institute for Industrial Production, Germany; Department of Commercial Transport, Institute of Traffic and Transport, Germany; 4flow AG, Germany
Corporate Author Thesis
Publisher Karlsruher Institut fur Technologie Place of Publication KIT; Baden-Baden Editor T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9783923704804 Medium
Track Decision Support Systems Expedition Conference 10th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 797
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Author (up) Tina Comes; Anouck Adrot
Title Power as Driver of Inter-Organizational Information Sharing in Crises Type Conference Article
Year 2016 Publication ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2016
Volume Issue Pages
Keywords Information Sharing; Decision-Making; Power in Organizations; Emergency
Abstract Research on decision-making and coordination in critical settings has provided important insights on resources and behaviors that improve emergency response. However, literature often assumes that decision-makers can access information when necessary, while empirical reality suggests that information is not always so easily accessed, but more or less shared between emergency actors. This research in progress aims to investigate how a specific organizational variable, power, influences information sharing behaviors? and its impact on emergency management. This research relies on two field studies to highlight in an inductive fashion a set of hypotheses on power in emergency organizations. We propose axes of investigation that map out ways to further explore the issue of power in emergency settings.
Address
Corporate Author Thesis
Publisher Federal University of Rio de Janeiro Place of Publication Rio de Janeiro, Brasil Editor A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3404 ISBN 978-84-608-7984-25 Medium
Track Intelligent Decision Support in the Networked Society Expedition Conference 13th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1344
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Author (up) Tina Comes; Bartel A. Van De Walle
Title Measuring disaster resilience: The impact of hurricane sandy on critical infrastructure systems Type Conference Article
Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014
Volume Issue Pages 195-204
Keywords Critical infrastructures; Decision support systems; Hazards; Hurricanes; Information systems; Public works; Critical infrastructure systems; Decision supports; Disaster resiliences; Disaster response; Heterogeneous sources; Quantitative information; Resilience; Vulnerability assessments; Disasters
Abstract Modern critical infrastructure (CI) systems are tightly coupled, resulting in unprecedented complexity and difficulty to predict, limit and control the consequences of disruptions caused by hazards. Therefore, a paradigm shift in disaster risk management is needed: instead of focusing on predicting events, resilience needs to be improved as a basis for adequate response to any event. This paper starts from a definition of CI resilience that provides a basis for quantitative and qualitative decision support. For the quantitative modelling approach, which aims at measuring the resilience of individual CIs, we focus on two CIs of fundamental importance for disaster response: transportation and power supply. The qualitative framework details relations between CIs. The results of this research are illustrated by a case study that analyses the impact of Hurricane Sandy. The findings highlight the need for a framework that combines qualitative and quantitative information from heterogeneous sources to improve disaster resilience.
Address University of Agder, Norway; Tilburg University, Netherlands
Corporate Author Thesis
Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780692211946 Medium
Track Decision Support Systems Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 408
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Author (up) Tina Comes; Brice Mayag; Elsa Negre
Title Beyond Early: Decision Support for Improved Typhoon Warning Systems Type Conference Article
Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015
Volume Issue Pages
Keywords Decision Support; Disaster Response; Early warning systems; indicator framework; Typhoon Haiyan; vulnerability assessment
Abstract Warnings can help prevent damage and harm if they are issued timely and provide information that help responders and population to adequately prepare for the disaster to come. Today, there are many indicator and sensor systems that are designed to reduce disaster risks, or issue early warnings. In this paper we analyze the different systems in the light of the initial decisions that need to be made in the response to sudden onset disasters. We outline challenges of current practices and methods, and provide an agenda for future research.

To illustrate our approach, we present a case study of Typhoon Haiyan. Although meteorological services had issued warnings; relief goods were prepositioned; and responders predeployed, the delivery of aid was delayed in some of the worst hit regions. We argue for an integrated consideration of preparedness and response to provide adequate thresholds for early warning systems that focus on decision-makers needs.
Address
Corporate Author Thesis
Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9788271177881 Medium
Track Decision Support Systems Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1279
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Author (up) Tina Comes; Claudine Conrado; Michael Hiete; Michiel Kamermans; Gregor Pavlin; Niek Wijngaards
Title An intelligent decision support system for decision making under uncertainty in distributed reasoning frameworks Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Automation; Civil defense; Decision making; Decision support systems; Disasters; Expert systems; Information systems; Intelligent systems; Multi agent systems; Risk management; Decision making under uncertainty; Distributed decision support systems; Distributed reasonings; Emergency management; Intelligent decision support systems; Multi-criteria decision analysis; Scenario-based; Theoretical framework; Information filtering
Abstract This paper presents an intelligent system facilitating better-informed decision making under severe uncertainty as found in emergency management. The construction of decision-relevant scenarios, being coherent and plausible descriptions of a situation and its future development, is used as a rationale for collecting, organizing, filtering and processing information for decision making. The development of scenarios is geared to assessing decision alternatives, thus avoiding time-consuming analysis and processing of irrelevant information. The scenarios are constructed in a distributed setting allowing for a flexible adaptation of reasoning (principles and processes) to the problem at hand and the information available. This approach ensures that each decision can be founded on a coherent set of scenarios, which was constructed using the best expertise available within a limited timeframe. Our theoretical framework is demonstrated in a distributed decision support system by orchestrating both automated systems and human experts into workflows tailored to each specific problem.
Address Institute for Industrial Production, Karlsruhe Institute of Technology (KIT), Germany; D-CIS Lab / Thales Research and Technology, Netherlands
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Intelligent Systems Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 406
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Author (up) Tina Comes; Frank Schätter; Frank Schultmann
Title Building robust supply networks for effective and efficient disaster response Type Conference Article
Year 2013 Publication ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2013
Volume Issue Pages 230-240
Keywords Decision support systems; Disaster prevention; Disasters; Distribution of goods; Efficiency; Information systems; Optimization; Decision supports; Effectiveness; Humanitarian relief; Multi-criteria decision analysis; Optimisations; Supply networks; Emergency services
Abstract The effective and efficient distribution of relief goods is a key challenge in disaster management. Typically, adhoc supply networks (SNs) need to be built, in which various actors with different interests collaborate. Although information is sparse and highly uncertain, time for SN design is short, and important strategic decisions (e.g., location of facilities), whose revision requires investing substantial time, effort and resources, must be made promptly. This paper presents an iterative approach for the design of robust SNs that combines (i) an optimisation model to identify promising alternatives to be analysed in detail, (ii) a scenario-based approach to analyse the weaknesses of these alternatives and generate alternative solutions for comparison and benchmarking, and (iii) a decision support module for detailed comparisons and consensus building. By following the iterative approach, successively robust SNs are created to enable effective and efficient disaster response. We illustrate our approach by an example from the Haiti 2010 earthquake.
Address Institute for Industrial Production, KIT, Germany
Corporate Author Thesis
Publisher Karlsruher Institut fur Technologie Place of Publication KIT; Baden-Baden Editor T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9783923704804 Medium
Track Decision Support Systems Expedition Conference 10th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 404
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Author (up) Tina Comes; Michael Hiete; Niek Wijngaards; Masja Kempen
Title Integrating scenario-based reasoning into multi-criteria decision analysis Type Conference Article
Year 2009 Publication ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives Abbreviated Journal ISCRAM 2009
Volume Issue Pages
Keywords Decision support systems; Information systems; Chemical incidents; Crisis management; Decision supports; Environmental crisis; Multi-criteria decision analysis; Real-world scenario; Scenario-based; Uncertainties; Environmental management
Abstract Multi-criteria decision analysis (MCDA) is a technique for decision support which aims at providing transparent and coherent support for complex decision situations taking into account subjective preferences of the decision makers. However, MCDA does not foresee an analysis of multiple plausible future developments of a given situation. In contrast, scenario-based reasoning (SBR) is frequently used to assess future developments on the longer term. The ability to discuss multiple plausible future developments provides a rationale for strategic plans and actions. Nevertheless, SBR lacks an in-depth performance evaluation of the considered actions. This paper explores the integration of both techniques that combines their respective strengths as well as their application in environmental crisis management. The proposed methodology is illustrated by an environmental incident example. Future work is to conduct validations on the basis of real-world scenarios by public Dutch and Danish chemical incident crisis management authorities.
Address Institute for Industrial Production, Universität Karlsruhe (TH), Germany; Thales Research and Technology, D-CIS Lab, Netherlands
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Gothenburg Editor J. Landgren, S. Jul
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9789163347153 Medium
Track Open Track Expedition Conference 6th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 407
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Author (up) Tina Comes; Niek Wijngaards; Frank Schultmann
Title Efficient scenario updating in emergency management Type Conference Article
Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012
Volume Issue Pages
Keywords Decision support systems; Disasters; Graph theory; Information systems; Risk management; Decision makers; Emergency management; Formalisation; Large volumes; Multicriteria decision support; Scenario management; Scenario-based; Situation awareness; Civil defense
Abstract Emergency managers need to assess, combine and process large volumes of information with varying degrees of (un)certainty. To keep track of the uncertainties and to facilitate gaining an understanding of the situation, the information is combined into scenarios: stories about the situation and its development. As the situation evolves, typically more information becomes available and already acknowledged information is changed or revised. Meanwhile, decision-makers need to keep track of the scenarios including an assessment whether the infor-mation constituting the scenario is still valid and relevant for their purposes. Standard techniques to support sce-nario updating usually involve complete scenario re-construction. This is far too time-consuming in emergency management. Our approach uses a graph theoretical scenario formalisation to enable efficient scenario updating. MCDA techniques are employed to decide whether information changes are sufficiently important to warrant scenario updating. A brief analysis of the use-case demonstrates a large gain in efficiency. © 2012 ISCRAM.
Address Institute for Industrial Production (IIP), Karlsruhe Institute of Technology (KIT), Germany; Thales Research and Technology Netherlands, D-CIS Lab, Germany
Corporate Author Thesis
Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780864913326 Medium
Track Track Decision Support Methods for Complex Crises Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 94
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Author (up) Tina Comes; Valentin Bertsch; Simon French
Title Designing dynamic stress tests for improved critical infrastructure resilience Type Conference Article
Year 2013 Publication ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2013
Volume Issue Pages 307-311
Keywords Critical infrastructures; Decision making; Economic and social effects; Embedded systems; Information systems; Robustness (control systems); Mcda; Participatory approach; Resilience; Stress test; Vulnerability; Public works
Abstract This paper outlines an approach to support decision-makers in designing resilient critical infrastructure (CI) networks. As CIs have become increasingly interdependent disruptions can have far-reaching impacts. We focus on the vulnerability of CIs and the socio-economic systems, in which they are embedded, independent from any initial risk event. To determine which disruptions are the most severe and must be avoided, quantitative and qualitative assessments of a disruption's consequences and the perspectives of multiple stakeholders need to be integrated. To this end, we combine the results of consequence models and expert assessments into stress test scenarios, which are evaluated using multi-criteria decision analysis techniques. This approach enables dynamic adaption of the stress tests in the face of a fast changing environment and to take account of better information about interdependencies or changing preferences. This approach helps make trade-offs between costs for resilient CIs and potential losses of disruptions clearly apparent.
Address University of Agder, Norway; Karlsruhe Institute of Technology, Germany; University of Warwick, United Kingdom
Corporate Author Thesis
Publisher Karlsruher Institut fur Technologie Place of Publication KIT; Baden-Baden Editor T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9783923704804 Medium
Track Decision Support Systems Expedition Conference 10th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 405
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Author (up) Tina Comes; Frédérick Bénaben; Chihab Hanachi; Matthieu Lauras; Aurélie Montarnal
Title Conference Proceedings of 14th International Conference on Information Systems for Crisis Response And Management Type Conference Volume
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 1093
Keywords
Abstract This year�s conference theme is �Agility is coming�. Through information systems, we have access to data in real-time. Agility enables responders and communities to react quickly to such information, set up collaboration mechanisms as needed, and jointly improve response and recovery processes and strategies. As such, agility is one of the keys for building more resilient

societies.
Address
Corporate Author Thesis
Publisher Iscram Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Proceeding Expedition Conference
Notes Approved no
Call Number Serial 2199
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Author (up) Vimala Nunavath; Jaziar Radianti; Tina Comes; Andreas Prinz
Title Visualization of Information Flows and Exchanged Information: Evidence from an indoor fire game Type Conference Article
Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015
Volume Issue Pages
Keywords Emergency Management; information flow; information tracking; Situational Awareness; visualization
Abstract Understanding information flows is essential to improve coordination information systems. Aims of such systems are typically reducing information overload and improving situational awareness. Yet, there is a lack of intuitive and easily understandable tools that help to structure and visualize the ad hoc information flows that occur during search and rescue operations. In this paper, we present the concept of such an analysis, and present findings from an indoor serious fire game. For this game, we describe the interactions of Emergency Responders (ER), including individual information (over-)load, and descriptions of content of communications. This approach therefore provides an effective way to learn about active teams, information flows, exchanged information, and overload.
Address
Corporate Author Thesis
Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9788271177881 Medium
Track Human Centred Design and Evaluation Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1221
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Author (up) Vittorio Nespeca; Kenny Meesters; Tina Comes
Title Evaluating Platforms for Community Sense-making: Using the Case of the Kenyan Elections Type Conference Article
Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018
Volume Issue Pages 924-934
Keywords Sensemaking, community engagement, evaluation, requirements, resilience
Abstract The profusion of information technology has created new possibilities for local communities to self-organize and respond to disruptive events. Along with the opportunities, there is also a series of challenges that need to be addressed in order to improve societal resilience. One of these challenges is to make sense of the continuous stream of information to create a coherent understanding and improve coordination. The research presented in this paper focuses on the socio-technical requirements of IT platforms that support sense-making and coordination. Using a comprehensive evaluation exercise based on real data from the 2017 Kenyan elections, we examine the development, workflows and use of this shared situational awareness in a group decision making process. In this manner, we identify requirements for resilience platforms and identify further research directions.
Address
Corporate Author Thesis
Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium
Track Designing for Resilience Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 2164
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Author (up) Ylenia Casali; Nazli Yonca Aydin; Tina Comes
Title Zooming into Socio-economic Inequalities: Using Urban Analytics to Track Vulnerabilities – A Case Study of Helsinki Type Conference Article
Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021
Volume Issue Pages 1028-1041
Keywords inequality, socio-economic patterns, vulnerability, PCA, GIS, urban analytics, Helsinki
Abstract The Covid19 crisis has highlighted once more that socio-economic inequalities are a main driver of vulnerability. Especially in densely populated urban areas, however, these inequalities can drastically change even within neighbourhoods. To better prepare for urban crises, more granular techniques are needed to assess these vulnerabilities, and identify the main drivers that exacerbate inequality. Machine learning techniques enable us to extract this information from spatially geo-located datasets. In this paper, we present a prototypical study on how Principal Component Analysis (PCA) to analyse the distribution of labour and residential characteristics in the urban area of Helsinki, Finland. The main goals are twofold: 1) identify patterns of socio-economic activities, and 2) study spatial inequalities. Our analyses use a grid of 250x250 meters that covers the whole city of Helsinki, thereby providing a higher granularity than the neighbourhood-scale. The study yields four main findings. First, the descriptive statistical analysis detects inequalities in the labour and residential distributions. Second, relationships between the socio-economic variables exist in the geographic space. Third, the first two Principal Components (PCs) can extract most of the information about the socio-economic dataset. Fourth, the spatial analyses of the PCs identify differences between the Eastern and Western areas of Helsinki, which persist since the 1990s. Future studies will include further datasets related to the distribution of urban services and socio-technical indicators.
Address TU Delft; TU Delft; TU Delft
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-61-5 ISBN Medium
Track Other Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management
Notes Y.Casali@tudelft.nl Approved no
Call Number ISCRAM @ idladmin @ Serial 2394
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