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Author (up) Erik Borglund; Martina Granholm; Ulf Andersson pdf  openurl
  Title Virtual Emergency Operation Centre: How to manage a crisis from an EOC when you need to work from home Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 238-245  
  Keywords Crisis Management, EOC, Liminality, Transition  
  Abstract What happens when an organization requires its employees to work from home during a pandemic that needs to be managed? This research in progress article focuses on TELCOALPHA and their transition of the emergency operation centre (EOC) to be digital and distributed. A qualitative research method approach was applied and liminality has been used as lens to investigate the passage from analog to digital. Focus has been on understanding the transition and how they handled ambiguity within the organization when their crisis management moved online. The transition was successful, and two areas were identified as important to this success: 1. TELCOALPHA used IT that the staff in the crisis organization already had experience of working with prior to the Covid-19 pandemic; 2. TELCO_ALPHA ran crisis management team meetings as they would run regular business meetings. There was no new “crisis management structure” at the meetings.  
  Address Mid Sweden University; Mid Sweden University; Telenor  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Command & Control Studies Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes erik.borglund@miun.se Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2329  
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