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Author  |
Jaziar Radianti; Terje Gjøsæter; Weiqin Chen |
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Title |
Slaying the SA Demons – Humans vs. Technology – A Content Analysis |
Type |
Conference Article |
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Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Volume |
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Issue |
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Pages |
946-958 |
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Keywords |
situation awareness, SA Demons, crisis management, human error, universal design, content analysis |
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Abstract |
In this paper, we examine Situation Awareness (SA) and the application of Endsley's Demons of SA in different contexts and research areas and perform content analysis to examine how they are used, and to what degree they are perceived as stemming from human error or weaknesses in technology and if any suggestions for mitigation are primarily focused on the human or the technology side. Based on our findings, we propose universal design as a tool that can counter the effects of the demons of SA by improving the usability and accessibility of SA-supporting technology and thereby removing barriers to SA, rather than challenging the users to overcome not only barriers that are a result of the complexity of the situation itself, but also additional barriers that are caused by inferior and suboptimal design of the technology in use. |
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Address |
University of Agder; University of Agder; Oslo Metropolitan University |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
978-1-949373-61-5 |
ISBN |
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Track |
Usability and Universal Design of ICT for Emergency Management |
Expedition |
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Conference |
18th International Conference on Information Systems for Crisis Response and Management |
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Notes |
jaziar.radianti@uia.no |
Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2387 |
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Author |
Terje Gjøsæter; Jaziar Radianti; Weiqin Chen |
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Title |
Towards Situational Disability-aware Universally Designed Information Support Systems for Enhanced Situational Awareness |
Type |
Conference Article |
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Year |
2020 |
Publication |
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Volume |
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Issue |
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Pages |
1038-1047 |
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Keywords |
Situational Awareness; Situational Disabilities; Universal Design; Decision Making; Process Model |
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Abstract |
This paper takes on the challenge of designing situational awareness information systems that take into account not only the prevalence of so-called demons of situational awareness, but also situational disabilities that will typically occur in a disaster situation, both in the control room and in the field among the general public as well as first responders. It further outlines how a situational awareness information system process model can be adapted and used as a basis for designing situational awareness information support systems that address these issues with the help of Universal Design principles. |
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Address |
Oslo Metropolitan University; University of Agder; Oslo Metropolitan University |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Amanda Hughes; Fiona McNeill; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
978-1-949373-27-94 |
ISBN |
2411-3480 |
Medium |
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Track |
Usability and Universal Design of ICT for Emergency Management |
Expedition |
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Conference |
17th International Conference on Information Systems for Crisis Response and Management |
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Notes |
tergjo@oslomet.no |
Approved |
no |
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Call Number |
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Serial |
2295 |
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Author |
Terje Gjøsæter; Jaziar Radianti; Weiqin Chen |
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Title |
Understanding Situational Disabilities and Situational Awareness in Disasters |
Type |
Conference Article |
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Year |
2019 |
Publication |
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2019 |
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Volume |
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Issue |
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Pages |
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Keywords |
Situational Disabilities, Situational Awareness, Universal Design of ICT for Emergency Management |
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Abstract |
In this paper, a scenario-based approach augmented with personas typically used in universal design and
interactive design domains is used to illustrate the occurrence of situational disabilities in emergency situations,
and to show how environmental factors can trigger these situational disabilities. With the help of personas
representing selected archetypical characteristics and roles, the scenarios are further examined to show how these
situational disabilities can affect the situational awareness of different stakeholders, not only in the command and
control centers, but also first responders in the field as well as affected members of the public. This approach
provides a better understanding of the importance of universal design of ICT for Emergency Management, not
only for people with disabilities and the elderly, but for anyone. |
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Address |
Oslo Metropolitan University;Centre for Integrated Emegenency Management, University of Agder |
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Thesis |
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Publisher |
Iscram |
Place of Publication |
Valencia, Spain |
Editor |
Franco, Z.; González, J.J.; Canós, J.H. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-84-09-10498-7 |
Medium |
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Track |
T9- Universal Design of ICT in Emergency Management |
Expedition |
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Conference |
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019) |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1924 |
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Author |
Terje Gjøsæter; Jaziar Radianti; Weiqin Chen |
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Title |
Universal Design of ICT for Emergency Management: A Research Agenda |
Type |
Conference Article |
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Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
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Volume |
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Issue |
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Pages |
1148-1152 |
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Keywords |
Universal Design of ICT, Accessibility, Design for All, Emergency Management, Research Agenda. |
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Abstract |
Information and communication technologies (ICT) are becoming increasingly important in emergency management and crisis communication. ICT tools are developed and adopted in all phases of the emergency management cycle. On the one hand, these tools contribute to better disaster preparedness and effective response. On the other hand, the lack of consideration of universal design in these tools also creates new barriers for different stakeholders, particularly the elderly and people with disabilities. The primary objective of this paper is to give an overview of the current state of the emerging research field of Universal Design of ICT for emergency management and provide a Research Agenda to highlight ways to uncover how the increasing introduction of ICT in emergency management can contribute to removing barriers instead of adding more barriers. |
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Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
Medium |
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Track |
Poster |
Expedition |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
2193 |
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