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	Author	Aurélien Acquier; Sébastien Gand; Mathias Szpirglas
	Title	Stake S-holder management and crisis resilience a case study in a public transportation company			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	528-539
	Keywords	Information systems; Collective action; Crisis management; External stakeholders; Potential values; Public transportation companies; Qualitative case studies; Stakeholder management; Stakeholder management model; Anchorages (foundations)
	Abstract	Stakeholder perspectives on crisis management provide a useful descriptive framework for analyzing crises and making crisis narratives. However, their actionability for crisis management, i.e. possibility to use stakeholder management models into operational crisis management processes, remains an under-investigated question. The purpose of this article is to discuss the operational value of stakeholder frameworks for crisis management. Drawing on a qualitative case study of a successful crisis management process in a public transportation company, we investigate the activities set up by the crisis cell to manage internal and external stakeholders during the crisis. In our case, successful stakeholder management relied on: 1) good diagnosis capabilities for the design of an appropriate corporate positioning; 2) an ability to manage coherently a set of emerging and heterogeneous issues involving stakeSholders ; 3) the capacity to set up a tightly coupled form of organization, involving both crisis cell members and various anchorage points, i.e. specific actors involved in the project before the crisis, who were already in contact with key stakeholders as part of their day-to-day activities. We then discuss the practical and theoretical implications of this analysis and the potential value stakeholder perspectives for crisis management.
	Address	Center for Management Science, Ecole Nationale Supérieure des Mines de Paris, France
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	STAKEHOLDER COORDINATION FOR CRISIS MANAGEMENT	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	250
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	Author	Pablo Acuña; Paloma Díaz; Ignacio Aedo
	Title	Development of a design patterns catalog for Web-based Emergency Management Systems			Type	Conference Article
	Year	2010	Publication	ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings	Abbreviated Journal	ISCRAM 2010
	Volume		Issue		Pages
	Keywords	Civil defense; Disasters; Human computer interaction; Information systems; Management information systems; Risk management; Websites; Design Patterns; Design Principles; Emergency management systems; Information sharing; Web designs; Information management
	Abstract	The design of Emergency Management Systems is an activity that requires knowledge from various related domains for providing a more complete and usable solution. In this context, design patterns including knowledge from previous experiences can be a useful source of information to support the development of this type of applications. In this paper, we introduce a catalog of design patterns for Web-based Emergency Management Systems collected from design principles, design patterns and existing implementations from involved areas, taking into account requirements particular to this domain.
	Address	Departamento de Informática, Universidad Carlos III, Madrid, Spain
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Seattle, WA	Editor	S. French, B. Tomaszewski, C. Zobel
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN		Medium
	Track	Human-Computer Interaction	Expedition		Conference	7th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	251
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	Author	Ignacio Aedo; Daniel Sanz; Paloma Díaz; Jorge De Castro
	Title	Modelling emergency response communities using RBAC principles			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	426-434
	Keywords	Access control; Civil defense; Disasters; Information systems; Risk management; Development stages; Emergency management systems; Emergency response; Empirical evaluations; Levels of abstraction; Role-based Access Control; User centred design; Web engineering; Management information systems
	Abstract	One of the main design challenges of any Emergency Management System (EMS) is the diversity of users and responsibilities that must be considered. Modelling the access capabilities of different communities of users is a relevant concern for which the RBAC (Role-Based Access Control) paradigm provides flexible and powerful constructs. In this paper we describe how we used an RBAC meta-model to specify at different levels of abstraction the access policy of a specific EMS called ARCE (Aplicación en Red para Casos de Emergencia). This approach has made it possible to face access modelling at earlier development stages, so that stakeholders got involved in analytical and empirical evaluations to test the correctness and effectiveness of the access policy. Moreover, since the RBAC meta-model is embedded into a web engineering method, we put into practice a holistic process which addresses different design perspectives (structure, navigation, presentation, interaction and access) in an integrated way.
	Address	Laboratorio DEI, Universidad Carlos III de Madrid, Spain; Dirección General de Protección Civil, Ministerio del Interior, Spain
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	COMMUNITIES IN EMERGENCY MANAGEMENT	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	257
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	Author	Ahmed Alnuhayt; Suvodeep Mazumdar; Vitaveska Lanfranchi; Frank Hopfgartner
	Title	Understanding Reactions to Misinformation – A Covid-19 Perspective			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	687-700
	Keywords	Misinformation; social reactions; twitter; people; COVID-19
	Abstract	The increasing use of social media as an information source brings further challenges – social media platforms can be an excellent medium for disseminating public awareness and critical information, that can be shared across large populations. However, misinformation in social media can have immense implications on public health, risking the effectiveness of health interventions as well as lives. This has been particularly true in the case of COVID-19 pandemic, with a range of misinformation, conspiracy theories and propaganda being spread across social channels. In our study, through a questionnaire survey, we set out to understand how members of the public interact with different sources when looking for information on COVID-19. We explored how participants react when they encounter information they believe to be misinformation. Through a set of three behaviour tasks, synthetic misinformation posts were provided to the participants who chose how they would react to them. In this work in progress study, we present initial findings and insights into our analysis of the data collected. We highlight what are the most common reactions to misinformation and also how these reactions are different based on the type of misinformation.
	Address	Information School University of Sheffield; Information School University of Sheffield; Computer Science University of Sheffield; Information School University of Sheffield
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2448
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	Author	Margunn Indreboe Alshaikh; Helena Puig Larrauri
	Title	Building resilience through crisis mapping, community engagement and recovery planning in Sudan			Type	Conference Article
	Year	2012	Publication	ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2012
	Volume		Issue		Pages
	Keywords	Coordination reactions; Disasters; Information systems; Recovery; Building community; Complex emergencies; Conflict; Conflicting priorities; Coordination; Crisis mappings; Fragility; Local ownership; Participatory methodology; Resilience; Responsiveness; Weak evidence-base; Mapping
	Abstract	Understanding that disasters and conflicts do not occur in a vacuum, but are integrally linked to the broader context in which they take place, building resilience within both state and society structures becomes a crucial tool to speed recovery and lessen the likelihood of recurrence as local and institutional capacities are put in place to respond to, manage and reduce emerging risks. Since, 2008, United Nations Development Programme in Sudan has through its Crisis and Recovery Mapping and Analysis Project been developing a participatory mapping and analysis methodology to enhance crisis responsiveness and evidence-based strategic planning both within the United Nations system and national government. Using innovative technologies and GIS, sensitive issues are contextualized and depoliticized through novel correlations and visualisations, allowing previously contesting state and society actors to jointly identify priorities for intervention and response. The process has fostered an open dialogue, strengthening the capacities of local actors to respond to emerging crises in a timely and appropriate manner. Participatory mapping has thus become a key tool in managing complexities in peacebuilding and recovery in post-crisis settings. Â© 2012 ISCRAM.
	Address	Crisis and Recovery Mapping and Analysis (CRMA), Conflict Reduction Programme (CRP), UNDP Sudan, Gama'a Avenue House 7 – Block 5, P.O. Box 913, Khartoum, Sudan
	Corporate Author				Thesis
	Publisher	Simon Fraser University	Place of Publication	Vancouver, BC	Editor	L. Rothkrantz, J. Ristvej, Z.Franco
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780864913326	Medium
	Track	Special Session Mixed Methods	Expedition		Conference	9th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	72
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	Author	Dennis Andersson; Sofie Pilemalm; Niklas Hallberg
	Title	Evaluation of crisis management operations using Reconstruction and Exploration			Type	Conference Article
	Year	2008	Publication	Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2008
	Volume		Issue		Pages	118-125
	Keywords	Information systems; After action review; Computer tools; Crisis management; Debriefing; Distributed tactical operations; Multimedia services
	Abstract	In this paper we present the Reconstruction and Exploration approach (R&E) and F-REX tool and their applications in a field exercise with the Swedish Rescue Services Agency with the purpose of investigating features needed for a computer supported approach for evaluation of large scale crisis management operations. After the exercise several interviews and one seminar were held to evaluate R&E as a representative for computer supported evaluation approaches for crisis management operations. Initial results indicate that multimedia presentation of key events from an operation can be very valuable not only to stimulate the participants to reflect on their own performance, but also to document and share lessons learned to non-participants.
	Address	Swedish Defense Research Agency, FOI, Sweden
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Washington, DC	Editor	F. Fiedrich, B. Van de Walle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780615206974	Medium
	Track	Methods for Mitigating Information Overload	Expedition		Conference	5th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	266
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	Author	Richard Arias-Hernandez; Brian Fisher
	Title	An interaction approach to enhance situational awareness and the production of anticipatory actions in emergency operation centers			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	488-496
	Keywords	Alignment; Risk management; Anticipation; Emergency operation centers; Human-centered designs; Interaction design; Joint actions; Situational awareness; Design
	Abstract	Recent findings from fieldwork conducted at emergency operation centers (EOC) suggest that currently deployed emergency management information systems (EMIS) are not supporting properly the anticipation of individual actions in cooperative work. We present these findings in this paper and introduce joint action theory as an interaction approach to design technologies that explicitly provide for this kind of support. Our main arguments are: (1) contemporary EMIS are affecting negatively cooperative work at EOCs due to their lack of support for the anticipation of individual actions; (2) Available theory that emphasizes the role of anticipation on cooperative work is not impacting on the design of EMIS due to misalignments between the theory and contemporary situations; (3) Joint action theory provides an alternative framework to correct these misalignments; and (4) Joint action theory provides designers of EMIS with guides for an interaction design that supports anticipatory actions in EOCs.
	Address	Simon Fraser University, Canada
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Emergency Management Information Systems	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	271
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	Author	Zahra Ashktorab; Christopher Brown; Manojit Nandi; Aron Culotta
	Title	Tweedr: Mining twitter to inform disaster response			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	354-358
	Keywords	Data mining; Disaster prevention; Disasters; Extraction; Filtration; Information systems; Social networking (online); Classification methods; Disaster response; Extraction phase; Logistic regressions; Natural disasters; Social media; Specific information; Text mining; Emergency services
	Abstract	In this paper, we introduce Tweedr, a Twitter-mining tool that extracts actionable information for disaster relief workers during natural disasters. The Tweedr pipeline consists of three main parts: classification, clustering and extraction. In the classification phase, we use a variety of classification methods (sLDA, SVM, and logistic regression) to identify tweets reporting damage or casualties. In the clustering phase, we use filters to merge tweets that are similar to one another; and finally, in the extraction phase, we extract tokens and phrases that report specific information about different classes of infrastructure damage, damage types, and casualties. We empirically validate our approach with tweets collected from 12 different crises in the United States since 2006.
	Address	University of Maryland, College Park, United States; University of Texas, Austin, United States; Carnegie Mellon University, United States; Illinois Institute of Technology, United States
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Humanitarian Information Systems	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	275
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	Author	Thomas Bader; Andreas Meissner; Rolf Tscherney
	Title	Digital Map Table with Fovea-Tablett®: Smart furniture for emergency operation centers			Type	Conference Article
	Year	2008	Publication	Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2008
	Volume		Issue		Pages	679-688
	Keywords	Disaster prevention; Disasters; Risk management; Cscw; Disaster management; Gesture-based interaction; Multi-display environments; Tabletop; Information systems
	Abstract	During large-scale crisis events special emergency management structures are put in place in order to execute administrative-strategic and/or technical-tactical functions for potentially large geographical areas. The adequacy of information systems and the communication capabilities within such management structures largely determine the quality of situation awareness and are thus crucial for the effectiveness and efficiency of the emergency managers' work. In this field, this paper makes a threefold contribution: In the first part we provide a description of the organizational structure and the tasks in an emergency operation center (EOC) from a practitioner's perspective. Based on this primer, in the second part we propose four guidelines which help to design human-computer interfaces, especially adequate smart room technology, for this domain. Third, we present a system we designed along these guidelines. We specifically discuss the introduction of a Digital Map Table with Fovea-Tablett® into an EOC as “smart furniture” supporting both team and individual work.
	Address	Universität Karlsruhe (TH), Germany; Fraunhofer-Institut für Informations-und Datenverarbeitung, Germany; Berufsfeuerwehr Leverkusen, Germany
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Washington, DC	Editor	F. Fiedrich, B. Van de Walle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780615206974	Medium
	Track	Visualization and Smart Room Technology for Decision Making, Information Sharing, and Collaboration	Expedition		Conference	5th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	282
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	Author	Kartikeya Bajpai; Anuj Jaiswal
	Title	A framework for analyzing collective action events on Twitter			Type	Conference Article
	Year	2011	Publication	8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011	Abbreviated Journal	ISCRAM 2011
	Volume		Issue		Pages
	Keywords	Information systems; Collective action; Content and structure; Government censorships; Micro-blogging platforms; Research goals; Social movements; Thailand; Twitter; Social networking (online)
	Abstract	Recent years have witnessed multiple international protest movements which have purportedly been greatly affected by the use of Twitter, a micro-blogging platform. Social movement actors in Iran, Moldova, Kyrgyzstan and Thailand are thought to have utilized Twitter to spread information, co-ordinate protest activities, evade government censorship and, in some cases, to spread misinformation. We propose a framework for conceptualizing and analyzing Twitter data related to contentious collective action crises. Our primary research goal is to delineate a framework informed with a social movements lens and to demonstrate the framework by means of Twitter usage data related to the Thailand protests of 2010. Our proposed framework concerns itself with two aspects of protest activities and Twitter usage, namely, analyzing the content and structure of messages and our construct of Twitter protest waves.
	Address	Pennsylvania State University, United States
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Lisbon	Editor	M.A. Santos, L. Sousa, E. Portela
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9789724922478	Medium
	Track	Social Media and Collaborative Systems	Expedition		Conference	8th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	283
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	Author	Basanta Chaulagain; Aman Shakya; Bhuwan Bhatt; Dip Kiran Pradhan Newar; Sanjeeb Prasad Panday; Rom Kant Pandey
	Title	Casualty Information Extraction and Analysis from News			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	casualty, information extraction, news articles, casualty data visualization
	Abstract	During unforeseen situations of crisis such as disasters and accidents we usually have to rely on local news reports for the latest updates on casualties. The information in such feeds is in unstructured text format, however, structured data is required for analysis and visualization. This paper presents a system for automatic extraction and visualization of casualty information from news articles. A prototype online system has been implemented and tested with local news feed of road accidents. The system extracts information regarding number of deaths, injuries, date, location, and vehicles involved using techniques like Named Entity Recognition, Semantic Role Labeling and Regular expressions. The entities were manually annotated and compared with the results obtained from the system. Initial results are promising with good accuracy overall. Moreover, the system maintains an online database of casualties and provides information visualization and filtering interfaces for analysis.
	Address	Dept. of Electronics and Computer Engineering, Pulchowk Campus, Institute of Engineering, Tribhuvan University, Nepal
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T10- Knowledge, Semantics and AI for RISK and CRISIS management	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1923
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	Author	Irma Becerra-Fernandez; Weidong Xia; Arvind Gudi; Jose Rocha
	Title	Task characteristics, knowledge sharing and integration, and emergency management performance: Research agenda and challenges			Type	Conference Article
	Year	2008	Publication	Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2008
	Volume		Issue		Pages	88-92
	Keywords	Coordination reactions; Disasters; Information systems; Knowledge management; Risk management; Emergency management; Emergency operations centers; Knowledge integration; Knowledge-sharing; Mediating roles; Multiple organizations; Task characteristics; Task complexity; Civil defense
	Abstract	Emergency management tasks are inherently complex and dynamic, requiring quick knowledge sharing and decision coordination among multiple organizations across different levels and locations. However, there is a general lack of understanding about how to describe and assess the complex and dynamic nature of emergency management tasks and how knowledge integration help managers improve emergency management task performance. This paper describes a research project that aims at (1) developing the concepts of task complexity and uncertainty of emergency management tasks and (2) testing the mediating role of knowledge sharing and knowledge integration between emergency management task characteristics and performance. The overall research agenda, approaches, challenges and the advantages of utilizing a virtual Emergency Operations Center (vEOC) for this line of research are discussed.
	Address	Florida International University, United States
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Washington, DC	Editor	F. Fiedrich, B. Van de Walle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780615206974	Medium
	Track	Virtual Systems for Emergency Management Simulation & Training	Expedition		Conference	5th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	297
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	Author	Nitesh Bharosa; Sebastiaan Meijer; Marijn Janssen; Fritjof Brave
	Title	Are we prepared? Experiences from developing dashboards for disaster preparation			Type	Conference Article
	Year	2010	Publication	ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings	Abbreviated Journal	ISCRAM 2010
	Volume		Issue		Pages
	Keywords	Benchmarking; Disaster prevention; Information systems; Managers; Action research; Dashboards; Disaster management; Disaster preparedness; Gaming-simulation; Intention to use; Performance indicators; Preparation process; Disasters
	Abstract	Relief agency managers show growing interest in dashboards for assessing multi-agency disaster preparedness. Yet, there is a dearth of research on the development and use of dashboards for disaster preparation. Consequently, information system architects in the disaster management domain have little guidance in developing dashboards. Here, dashboards refer to digitalized visualizations of performance indicators. In this paper, we discuss the experiences gained from an action research project on the development of dashboards for assessing disaster preparedness. The objective of this paper is to discuss experiences and tradeoffs extracted from the development of dashboards in practice. We organized a two-day gaming-simulation with relief agency managers for the evaluation of the dashboards. While the relief agency managers acknowledged the usefulness of dashboards in the disaster preparation process and expressed their intention to use these in practice, they suggested that the formulation and clustering of performance indicators requires further research.
	Address	Delft University of Technology, Netherlands; Berenschot, Netherlands
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Seattle, WA	Editor	S. French, B. Tomaszewski, C. Zobel
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN		Medium
	Track	Planning, Foresight and/or Risk Analysis	Expedition		Conference	7th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	324
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	Author	Bjørn Erik Munkvold
	Title	Diffusing Crisis Management Solutions through Living Labs: Opportunities and Challenges			Type	Conference Article
	Year	2016	Publication	ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2016
	Volume		Issue		Pages
	Keywords	Living Labs; Technology Diffusion; Crisis Management; Stakeholder Involvement; User Interaction
	Abstract	Despite increasing focus on user involvement among the developers of crisis management technologies, the diffusion of these solutions in target user communities is slow. This paper discusses to what extent the Living Lab approach, based on open innovation and co-creation between users and developers, could facilitate the diffusion of crisis management solutions. Our analysis shows correspondence between the core principles of the Living Labs approach and the user interaction focus in development research in ISCRAM. However, the task urgency and criticality of crisis situations limits the possibility for testing and experimenting with technology in real use situations. Instead, the main distinguishing principle of the Living Lab approach is the nature and scope of stakeholder involvement. By creating an arena where community stakeholders participate equally with developers and researchers in sharing ideas and testing new technological solutions, chances for successful diffusion of these solutions in real use practice could be strengthened.
	Address
	Corporate Author				Thesis
	Publisher	Federal University of Rio de Janeiro	Place of Publication	Rio de Janeiro, Brasil	Editor	A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3388	ISBN	978-84-608-7984-9	Medium
	Track	Emerging Topics	Expedition		Conference	13th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1415
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	Author	Ivan Boissières; Eric Marsden
	Title	Organizational factors of robustness			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	117-122
	Keywords	Information systems; Social networking (online); Dependability; Organizational factors; Organizational structures; Social interactions; Sociotechnical systems; Technical structures; Telecom operators; Telecoms supervision; Social sciences
	Abstract	In complex socio-technical systems, robustness is achieved through interaction between the technical structure of the system and the social and organizational structure of the operators who run the system. While the need for human oversight of complex systems is widely recognized, the impact of organizational factors on the effectiveness of the oversight function is not well understood. We have studied the social interactions between supervision and maintenance operators of the largest French telecom operator, using techniques from the sociology of organizations. Detailed analysis of the social network formed by these operators has allowed us to identify a number of factors that contribute positively or negatively to the robustness of the system.
	Address	Institute for an Industrial Safety Culture, United States
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	RESEARCH METHODS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	336
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	Author	Paul Burghardt
	Title	Combined systems: The combined systems point of view			Type	Conference Article
	Year	2004	Publication	Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2004
	Volume		Issue		Pages	51-56
	Keywords	Information systems; Multi agent systems; Artificial agents; Artificial systems; Collaborative decision making; Combined system; Communicative actions; Crisis management systems; Organization networks; Research efforts; Management information systems
	Abstract	Crisis Management Systems are evolving from human organizations making use of information systems towards three-layered networks of human actors, artificial agents and traditional information systems. In order to understand the qualities of such complex “COMBINED” systems a joint effort of the sciences of human and artificial systems is required. To ensure practical results, research efforts should anticipate engineering efforts by providing architectural mechanisms and patterns associated with the qualities and capabilities of Combined Systems as a whole. Â© Proceedings ISCRAM 2004.
	Address	Delft Cooperation on Intelligent Systems (DECIS), Delftechpark 24, 2628 XH Delft, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971080	Medium
	Track	Poster Session	Expedition		Conference	1st International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	85
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	Author	Axel Bürkle; Florian Segor; Sven Müller; Igor Tchouchenkov; Matthias Kollmann
	Title	Advantages of an integrated open framework for immediate emergency response			Type	Conference Article
	Year	2012	Publication	ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2012
	Volume		Issue		Pages
	Keywords	Coordination reactions; Decision support systems; Information dissemination; Information systems; Sensor networks; Signal encoding; Smartphones; Unmanned vehicles; Communication infrastructure; Decision supports; Emergency response; Ground control stations; Integrated solutions; Open system architecture; Simultaneous use; Universal control; Emergency services
	Abstract	Recent disasters have shown that wireless sensors and unmanned systems are increasingly becoming a valuable aid for first responders. Depending on the kind of incident and its extent, different assets are to be used. The more diverse these assets are, the more complex their simultaneous use and coordination. Therefore, integrated solutions are needed which comprise all necessary components such as power supply, communication infrastructure, data acquisition and processing, decision support and information dissemination. In this paper, an architecture for an open framework is proposed and its advantages over dedicated solutions are discussed. The flexibility of the universal control station presented here is demonstrated using the example of integrating a smartphone as an additional mobile sensor. Â© 2012 ISCRAM.
	Address	Fraunhofer IOSB, Karlsruhe, Germany
	Corporate Author				Thesis
	Publisher	Simon Fraser University	Place of Publication	Vancouver, BC	Editor	L. Rothkrantz, J. Ristvej, Z.Franco
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780864913326	Medium
	Track	Wireless Sensor Networks for Emergency Response	Expedition		Conference	9th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	77
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	Author	Linn Marks Collins; James E. Powell Jr.; Carolyn E Dunford; Ketan K. Mane; Mark L.B. Martinez
	Title	Emergency information Synthesis and awareness using E-SOS			Type	Conference Article
	Year	2008	Publication	Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2008
	Volume		Issue		Pages	618-623
	Keywords	Human computer interaction; Information management; Information science; Information systems; Web services; Websites; Awareness tool; Cognitive overload; Emergency Response Information Systems; Information synthesis; Information visualization; User centered designs; Systems engineering
	Abstract	In an emergency, people need to be able to report and find relevant information quickly. Fulfilling these information needs is the design goal of E-SOS: Emergency Situation Overview and Synthesis, a research project in progress. E-SOS will consist of (1) a website where users can report information, (2) web services that find and synthesize related information from multiple sources, and (3) interface tools that visualize and display links to this information. In this paper we describe three of these services and tools: the topic, geographic, and information space awareness tools. When a user writes a report, the topic awareness tool will execute a federated search and display links to related information. The information space awareness tool will highlight these links in a visualization of the information space. If the user refers to a location, the geographic awareness tool will focus a map on this location and display topic-related icons.
	Address	Los Alamos National Laboratory Research Library, Knowledge Systems and Human-Computer Interaction Team, Los Alamos, NM 87545-1362, United States
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Washington, DC	Editor	F. Fiedrich, B. Van de Walle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780615206974	Medium
	Track	HCI for Emergencies	Expedition		Conference	5th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	403
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	Author	Cruz, J.A. dela; Hendrickx, I.; Larson, M.
	Title	Towards XAI for Information Extraction on Online Media Data for Disaster Risk Management			Type	Conference Article
	Year	2023	Publication	Proceedings of the 20th International ISCRAM Conference	Abbreviated Journal	Iscram 2023
	Volume		Issue		Pages	478-486
	Keywords	Disaster Risk Management; Information Extraction; Explainable AI (XAI); Explainabilit
	Abstract	Disaster risk management practitioners have the responsibility to make decisions at every phase of the disaster risk management cycle: mitigation, preparedness, response and recovery. The decisions they make affect human life. In this paper, we consider the current state of the use of AI in information extraction (IE) for disaster risk management (DRM), which makes it possible to leverage disaster information in social media. We consolidate the challenges and concerns of using AI for DRM into three main areas: limitations of DRM data, limitations of AI modeling and DRM domain-specific concerns, i.e., bias, privacy and security, transparency and accountability, and hype and inflated expectations. Then, we present a systematic discussion of how explainable AI (XAI) can address the challenges and concerns of using AI for IE in DRM.
	Address	Centre for Language Studies, Centre for Language and Speech Technology, Radboud University; Centre for Language Studies, Centre for Language and Speech Technology, Radboud University; Centre for Language Studies,Inst. for Computing and Information Sciences,Radboud University
	Corporate Author				Thesis
	Publisher	University of Nebraska at Omaha	Place of Publication	Omaha, USA	Editor	Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
	Language	English	Summary Language		Original Title
	Series Editor	Hosssein Baharmand	Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition	1
	ISSN		ISBN		Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes	http://dx.doi.org/10.59297/BHAE3912			Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2541
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	Author	Daniel Auferbauer; Christoph Ruggenthaler; Gerald Czech; Ivan Gojmerac
	Title	Taxonomy of Community Interaction in Crises and Disasters			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Information and communication technology, sociotechnical systems, crisis and disaster management, community interaction
	Abstract	Taxonomies are integral to systems engineering, as they structure our knowledge of a field and so provide the foundation for technological development. We contribute such taxonomies for the field of Community Interaction and Engagement in Crisis and Disaster Management, which represents the interface between members of the public who commit to relief efforts and established organisations that have a pre-defined role in crisis management. These actors are unified in their purpose to help those in need, but also set apart by their organisational structures and modes of operation. We classify the actors of Community Interaction and Engagement, as well as the interactions between them. Our contribution outlines areas where the application of Information and Communication Technology can offer benefits to Community Interaction and Engagement.
	Address	AIT Austrian Institute of Technology;Austrian Red Cross
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T11- Community Engagement & Healthcare Systems	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1870
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	Author	Danilo Freitas, M.B.; Adriana Vivacqua; Paulo Victor Carvalho
	Title	Communication Channels among the various roles during Crisis Response			Type	Conference Article
	Year	2016	Publication	ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2016
	Volume		Issue		Pages
	Keywords	Roles In Emergency Response; Communication Channels; Interaction Support
	Abstract	During a disaster event there are many actors, some officially, others unofficially involved in the event. This paper explores the relationships between these individuals and between them and the activities performed during the response time. We claim that understand the roles and these relationships is an important starting point for developing information systems for response management. Many systems focus on the supporting activities played by these roles and not on the communication channels that enable a better understanding of the system requirements. This article describes a preliminary study towards this goal.
	Address
	Corporate Author				Thesis
	Publisher	Federal University of Rio de Janeiro	Place of Publication	Rio de Janeiro, Brasil	Editor	A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3388	ISBN	978-84-608-7984-9	Medium
	Track	Emerging Topics	Expedition		Conference	13th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1413
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	Author	Dragos Datcu; Leon J.M. Rothkrantz
	Title	The use of active appearance model for facial expression recognition in crisis environments			Type	Conference Article
	Year	2007	Publication	Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers	Abbreviated Journal	ISCRAM 2007
	Volume		Issue		Pages	515-524
	Keywords	Face recognition; Gesture recognition; Active appearance models; Automatic evaluation; Automatic facial expression recognition; Computer vision techniques; Context-aware systems; Crisis management systems; Facial expression recognition; Human computer interfaces; Human computer interaction
	Abstract	In the past a crisis event was notified by local witnesses that use to make phone calls to the special services. They reported by speech according to their observation on the crisis site. The recent improvements in the area of human computer interfaces make possible the development of context-aware systems for crisis management that support people in escaping a crisis even before external help is available at site. Apart from collecting the people's reports on the crisis, these systems are assumed to automatically extract useful clues during typical human computer interaction sessions. The novelty of the current research resides in the attempt to involve computer vision techniques for performing an automatic evaluation of facial expressions during human-computer interaction sessions with a crisis management system. The current paper details an approach for an automatic facial expression recognition module that may be included in crisis-oriented applications. The algorithm uses Active Appearance Model for facial shape extraction and SVM classifier for Action Units detection and facial expression recognition.
	Address	Man-Machine Interaction Group, Delft University of Technology, 2628 CD, Delft, Netherlands
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Delft	Editor	B. Van de Walle, P. Burghardt, K. Nieuwenhuis
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9789054874171; 9789090218717	Medium
	Track	EMOT	Expedition		Conference	4th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	425
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	Author	Lisette De Koning; Van Buul-Besselink, K.; Dianne Van Hemert; Mirjam Huis In 'T Veld; Kees Van Dongen; Rosie Paulissen
	Title	MIRROR: Improving coordination in multidisciplinary crisis management teams			Type	Conference Article
	Year	2012	Publication	ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2012
	Volume		Issue		Pages
	Keywords	Information systems; Mirrors; Personnel training; Wages; Coordination; Interaction; Liaisons; Multi-disciplinary teams; Vital infrastructure; Human resource management
	Abstract	In crisis situations different organizations have to cooperate to gain shared situation awareness and to take accurate decisions. However, several evaluation studies of crisis mitigation processes indicate that it is hard to effectively coordinate efforts of all organizations involved. The goal of our project is to improve coordination in crisis management teams, by improving the interaction processes in a crisis management team. The project consists of two main steps. First, the development of MIRROR, i.e. an overview of 16 relevant factors that influence team interaction. Second, the development of a training based on MIRROR. We expect MIRROR and its training module to be a useful tool for team members of crisis teams. In addition, MIRROR has the advantage that it can be applied in non-crisis teams, during daily situations, as well. This enlarges the chances for potential team members of crisis teams to increase their team interactions skills. Â© 2012 ISCRAM.
	Address	TNO, Netherlands
	Corporate Author				Thesis
	Publisher	Simon Fraser University	Place of Publication	Vancouver, BC	Editor	L. Rothkrantz, J. Ristvej, Z.Franco
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780864913326	Medium
	Track	Education and Training	Expedition		Conference	9th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	97
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	Author	Massimiliano De Leoni; Fabio De Rosa; Andrea Marrella; Massimo Mecella; Antonella Poggi; Alenka Krek; Francesco Manti
	Title	Emergency management: From user requirements to a flexible P2P architecture			Type	Conference Article
	Year	2007	Publication	Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers	Abbreviated Journal	ISCRAM 2007
	Volume		Issue		Pages	271-279
	Keywords	Civil defense; Design; Disasters; Risk management; Civil protection; Continuous interactions; Emergency management systems; Emergency scenario; European research project; High level architecture; Peer-to-peer architectures; User centered designs; Information management
	Abstract	The most effective way to design an emergency management system matching user needs is to perform a User-Centered Design; it relies on continuous interactions with end-users in order to understand better and better how organizations are arranged during emergencies, which data are exchanged and which steps are performed by organizations to face disastrous events. In this paper we (i) illustrate the methodology used to collect the user requirements for the emergency management system developed in the European research project WORKPAD, and (ii) describe the WORKPAD high level architecture stemming from such requirements. Specifically, the methodology is applied in the context of Regional Civil Protection of Calabria (Italy) and is used as basis to provide more general user requirements for emergency management systems.
	Address	SAPIENZA-Universit di Roma, Dipartimento di Informatica e Sistemistica, Italy; Regione Calabria, Dipartimento della Protezione Civile, Italy
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Delft	Editor	B. Van de Walle, P. Burghardt, K. Nieuwenhuis
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9789054874171; 9789090218717	Medium
	Track	DSM	Expedition		Conference	4th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	438
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	Author	Sebastian Denef; Tobias Dyrks; Leonardo Ramirez; Sebastian Denef; Berthold Penkert; Daniel Meyer
	Title	Designing for firefighters-building empathy through live action role-playing			Type	Conference Article
	Year	2009	Publication	ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives	Abbreviated Journal	ISCRAM 2009
	Volume		Issue		Pages
	Keywords	Fires; Information systems; Navigation; Cognitive skill; Empathic study; Firefighting; Live actions; Multi-disciplinary teams; Participatory design; Role-playing study; Technology experts; Fire extinguishers
	Abstract	In this paper we present a role-playing workshop in a firefighting scenario conducted within the frame of a multidisciplinary consortium. Our work focuses on developing a navigation ubicomp infrastructure leveraging the cognitive skills of firefighters. Technology for navigation must understand existing navigation practices in order to provide adequate support. To deal with the complexity of this process, we use a participatory design approach based on a strong synergy among partners. We argue that a key aspect for the creation of this synergy is the construction of a bond of empathy allowing technology experts to understand the needs of the users of technology and also allowing firefighters to understand the role and activities of technology developers in the process. We present an account of the workshop conducted and some insights of the role that this method can play for complex, multidisciplinary teams working on developing safety-critical technology.
	Address	Fraunhofer FIT, Germany; Universität Siegen, Germany; Institut Der Feuerwehr NRW, Germany
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Gothenburg	Editor	J. Landgren, S. Jul
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9789163347153	Medium
	Track	Human-Computer Interaction	Expedition		Conference	6th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	465
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