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Author |
Monika Büscher; Preben Holst Mogensen; Margit Kristensen |
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Title |
When and how (not) to trust IT? Supporting virtual emergency teamwork |
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Conference Article |
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Year |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
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Pages |
167-176 |
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Keywords |
Computer architecture; Design; Information systems; Formative evaluation; Innovative technology; Palpable computing; Participatory design; Pervasive computing technology; Situation awareness; Trust in technologies; Virtual team; Ubiquitous computing |
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Abstract |
In this paper we use the formative evaluation of a prototype 'assembly' of pervasive computing technologies to specify design implications for emergency virtual teamwork tools. The prototype assembly, called “Overview”, was implemented in collaboration with police, fire and medical emergency services as part of the real life event management during the Tall Ships' Races 2007 in Denmark. We describe how the emergency teams used the technologies for collaboration between distributed colleagues, to produce shared situation awareness, to manage efforts and resources and respond to minor emergencies. Trust in technology is a key need virtual teams identify in their endeavours to dovetail innovative technologies into emergency work. We show how practices of working up trust are supported by the PalCom open architecture (which was used to build Overview), and delineate design guidelines to enable the productive integration of pervasive computing. |
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University of Lancaster, United Kingdom; University of Aarhus, Denmark |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
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Language |
English |
Summary Language |
English |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780615206974 |
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Track |
Virtual Teams and Virtual Communities in Emergency Preparedness and Response |
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Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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no |
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Call Number |
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Serial |
357 |
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Author |
Jack Pagotto; Darrell O'Donnell |
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Title |
Canada's multi-agency situational awareness system – Keeping it simple |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Pages |
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Keywords |
Atoms; Bioinformatics; Civil defense; Computer architecture; Disasters; Geographic information systems; Information dissemination; Information systems; Maps; Risk management; Virtual reality; Cap; Collaboration; Common alerting protocols; Data aggregation; Emergency management; GeoRSS; Hub; Incident; Information exchanges; Multi agencies; Open Standards; Situational awareness; System-of-systems; Information management |
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Abstract |
The Canadian Multi-Agency Situational Awareness System (MASAS) is rapidly becoming Canada's national system for exchanging emergency management incident-relevant information amongst multiple agencies and jurisdictions. Through the use of structured information aligned with open standards, and a centrally managed open architecture, MASAS provides a trusted virtual community with the ability to seamlessly exchange emergency management information. MASAS offers an information exchange architecture that is based around a highly resilient system of data aggregation hubs that are easily accessible directly or through third party commercial tools by emergency management officials at all levels, from the smallest community in the most remote areas of Canada's north to key federal stakeholders such as the federal Government Operations Centre or the Canadian military. This paper highlights the key design principles, experimental activities, and technology implementation strategies that are positioning MASAS as a Canadian success story in the making – from coast to coast to coast. © 2012 ISCRAM. |
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Address |
Centre for Security Science, Canada; Continuum Loop Inc., Canada |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
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Track |
Inter-Organizational Exercises and Operations |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
182 |
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