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Author |
Manuel Llavador; Patricio Letelier; Carmen Penadés; José H. Canós-Cerdá; Marcos R. S. Borges; Carlos Solís |
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Title |
Precise yet flexible specification of emergency resolution procedures |
Type |
Conference Article |
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Year |
2006 |
Publication |
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2006 |
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Volume |
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Pages |
110-120 |
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Keywords |
Information systems; Dynamic logic; Emergency plans; Emergency response systems; Rule-based process; Work-flows; Specifications |
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Abstract |
Emergency Managers face a number of critical problems related to the compilation, validation, and use of Emergency Procedures. Traditional approaches do not provide enough expressiveness to accurately specify emergency procedures covering each possible scenario. As a result of this situation, Emergency Procedures are not as useful as they should be, neither in prevention nor during resolution of an emergency. In this work, we present an approach that merges two techniques to provide the broad expressiveness required when specifying Emergency Procedures. To represent sequences on actions performed by different participants we use workflow techniques. On the other hand, we use rules to represent available or mandatory actions according to the state of the system during the emergency. These rules are expressed in dynamic logic as the underlying formalism. Our approach provides more expressiveness and precision for the specification of Emergency Procedures, offering better conditions for their verification and validation. As a case study we have used part of a city subway Emergency Procedure. |
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Information Systems and Computation Dept, Technical University of Valencia, 46071-Valencia, Spain; Graduate Program in Informatics NCE and IM, Universidade Federal do Rio de Janeiro, Brazil |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Newark, NJ |
Editor |
B. Van de Walle, M. Turoff |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
9090206019; 9789090206011 |
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Track |
INCIDENT COMMAND SYSTEMS WORKFLOW MANAGEMENT |
Expedition |
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Conference |
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management |
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no |
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Call Number |
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Serial |
721 |
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Author |
Jonas Lundberg; Rego Granlund; Annevi Fredäng |
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Title |
Scenario play workshops – Co-design ofemergency response scenarios for information technology design in collaboration with emergency response personnel |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Keywords |
Design; Information systems; Natural resources management; Personnel training; Resource allocation; Co-designs; Dynamic planning; Emergency response; Functional resonance; Resilience; Emergency services |
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Abstract |
We describe a co-design method for emergency response scenario creation, to support the evaluation of new information technologies. The aim of our use of the method were to achieve scenarios that could be used in experiments or training sessions with professional emergency response personnel. We have analyzed how the method facilitated the design of scenarios (events, resource demands, communication between players), and the description of constraints in a resource management matrix. Our research indicates that the resource management matrix could be an important complement to function-centric analysis methods such as Functional Resonance Analysis Method (FRAM). We also illustrate how the interplay between play and situation description allowed us to simultaneously design and validate the scenarios with respect to playability versus resource demands. We discuss how the resource matrix can be used to adjust the validated scenarios after the design sessions. © 2012 ISCRAM. |
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Linköping University, Sweden; Santa Anna Research Institute, Sweden; Räddningstjänsten Östra Götaland, Sweden |
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Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
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Track |
Human Experiences in the Design of Crisis Response and Management Services and Systems |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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no |
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Call Number |
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Serial |
159 |
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Author |
Ma Ma; Shengcheng Yuan; H. Zhang; Yi Liu |
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Title |
Framework design for operational scenario-based emergency response system |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
332-337 |
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Keywords |
Decision making; Information systems; Information technology; Social sciences; Dynamic optimization; Emergency response systems; Human behavior analysis; Human behaviors; Psychological effects; Psychological factors; Scenario; Social information processing; Design |
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Abstract |
The present paper introduces a scenario-based framework design for connecting emergency response system with human behavior analysis and social information processing, which aims at improving its comprehensive capability in dealing with unexpected situations caused by physical, social and psychological factors during a crisis. The overall framework consists of four function modules: Scenario awareness, scenario analysis, scenario evolvement and scenario response. A detailed function design for each module is presented as well as the related methodologies used for integration of four modules. The contribution of this paper includes two aspects. One is realizing the integration of incident evolution, information-spreading and decision-making by taking account of physical, social and psychological effects during emergency. The other is improving the efficiency of decisionmaking through dynamic optimization process. |
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Institute of Public Safety Research, Tsinghua University, Beijing, China |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
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Track |
Emergency Management Information Systems |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
732 |
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Author |
Edward Mahinda; Brian Whitworth |
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Title |
Evaluating flexibility and reliability in emergency response information systems |
Type |
Conference Article |
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Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
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Issue |
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Pages |
93-98 |
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Keywords |
Emergency services; Information systems; Surveys; Customizability; Emergency Response Information Systems; Emergency response systems; Evaluation; Flexibility; System breakdown; Tailorability; Reliability |
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Abstract |
Flexibility, variously known as adaptability, tailorability, and customizability, has long been recognized as important in information system (IS) success. Reliability has known value in IS for the resulting predictability it bestows on a system. However increasing flexibility can increase possible paths for system breakdown, and so contribute to failure, i.e. increasing flexibility can reduce reliability. Reliability and flexibility seem in design “tension”, as one creates change and the other resists it. The combination of reliability and flexibility has been called “ robustness”, and it seems a desirable integration particularly for emergency response systems. However typically these two areas are studied separately. Our approach to evaluating the combination of reliability and flexibility is to define two distinct requirements that neither overlap nor contradict, and can be assessed by system users. A questionnaire instrument for users is proposed for measurement of the flexibility and reliability of a system. © Proceedings ISCRAM 2004. |
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Address |
New Jersey Institute of Technology, University Heights, Newark NJ, United States |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
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Track |
Emergency Response Information Systems Design |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
161 |
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Author |
Alessio Malizia; Francisco Astorga-Paliza; Teresa Onorati; Paloma Díaz; Ignacio Aedo |
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Title |
Emergency alerts for all: An ontology based approach to improve accessibility in emergency alerting systems |
Type |
Conference Article |
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Year |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
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Issue |
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Pages |
197-207 |
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Keywords |
Disaster prevention; Disasters; Information systems; Accessibility; Accessibility guidelines; Communication device; Disaster management; Emergency Response Information Systems; Emergency response systems; Emergency scenario; Emergency system; Emergency services |
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Abstract |
When a disaster occurs it is critical that emergency response information systems share a common ontology to support their disaster management alerting functions and notifications. Notifications are critical when an emergency scenario is going to happen (e.g. a typhoon approaching) so it is crucial, for emergency systems, to be able to transmit them to all kinds of recipients. An ontology was developed by investigating different sources: accessibility guidelines, emergency response systems, communication devices and technologies, taking into account the different abilities of people to react to different alarms (e.g. mobile phone vibration as an alarm for deaf people). We think that the proposed ontology addresses the information needs for sharing and integrating emergency notification messages and contents over different emergency response information systems and to be accessible under different conditions and for different kind of users. |
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Address |
Departamento de Informática, Universidad Carlos III de Madrid, Spain |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780615206974 |
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Track |
Ontologies for Crisis Management |
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Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
740 |
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Author |
Alessio Malizia; Pablo Acuña; Teresa Onorati; Paloma Díaz; Ignacio Aedo |
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Title |
CAP-ONES: An emergency notification system for all |
Type |
Conference Article |
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Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
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Pages |
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Keywords |
Human rehabilitation equipment; Information systems; Network architecture; Risk management; Accessibility; Alerting systems; Common alerting protocols; Design for all; Emergency management systems; Emergency notification systems; Emergency Response Information Systems; Information transmission; Management information systems |
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Abstract |
In this paper we present an ontology-based system for managing emergency alert notifications. Our purpose is to generate emergency alerts that are accessible to different kinds of people, paying special attention to more vulnerable collectives like impaired people. By adapting alerts to different devices and users we can allow Emergency Management Systems (EMS) to communicate with collectives like blind or deaf people whom otherwise will be unreachable by usual channels. Moreover, if we consider the constrains imposed by the nature of the emergency situations we can also improve the information transmission to cope with situational disabilities (e.g. smoke during a fire can cause low vision problems). We centered our system architecture on two characteristics: The first one is an ontology that codifies knowledge about accessibility, devices, disabilities, emergencies and media so the alert notification can be tailored according to different parameters; the second one is the use of an open standard like the CAP (Common Alerting Protocol) that enables our system to interoperate with other existing systems. |
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Address |
Departamento de Informática, Universidad Carlos III de Madrid, Spain |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
9789163347153 |
Medium |
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Track |
Human-Computer Interaction |
Expedition |
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Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
739 |
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Author |
Marco Polo Ruiz Herrera; Juan Sánchez Díaz |
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Title |
Improving Emergency Response through Business Process, Case Management, and Decision Models |
Type |
Conference Article |
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Year |
2019 |
Publication |
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2019 |
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Pages |
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Keywords |
Emergency response, Knowledge-intensive business, Business Process Model and Notation, Case Management Model and Notation, Decision Model and Notation |
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Abstract |
The emergency procedures contain a set of actions responsible for providing the necessary corrective measures to address an emergency. The relevance of contextual knowledge during emergency responses is of utmost importance since many decisions are made from the information gathered in real time that sometimes conflicts with the formal knowledge specified in the emergency plan. Consequently, tools that support the emergency plan mentioned must be sensitive to context and allow decision making at the time an emergency takes place. We demonstrate how Case Management Modeling Notation (CMMN) along with Decision Model and Notation (DMN) are very suitable approaches to obtain a flexible model adapted to the context-driven response processes. |
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Address |
Universitat Politècnica de València, Spain |
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Thesis |
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Publisher |
Iscram |
Place of Publication |
Valencia, Spain |
Editor |
Franco, Z.; González, J.J.; Canós, J.H. |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
978-84-09-10498-7 |
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Track |
T1- Analytical Modeling and Simulation |
Expedition |
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Conference |
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019) |
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Approved |
no |
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Call Number |
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Serial |
1944 |
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Author |
Michael J. Marich; Thomas A. Horan; Benjamin Schooley |
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Title |
Understanding IT governance within the San Mateo County Emergency Medical Service agency |
Type |
Conference Article |
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Year |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
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Volume |
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Issue |
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Pages |
451-461 |
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Keywords |
Architecture; Information services; Information systems; Architectural quality; Emergency medical services; Emergency response systems; Governance; Information and technologies; Organizational dimensions; Public and private sector; Time-critical; Emergency services |
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Abstract |
This paper examines inter-organizational governance within the context of a County wide Emergency Medical Services (EMS) system. Through a case study approach that included an action research methodology, this paper reports research findings on how one multi-organizational EMS system in California designed a process to establish an inter-organizational IT governance structure. The process resulted in EMS stakeholders defining architectural qualities that could be used to drive the EMS enterprise to a higher level of architecture maturity. That is, away from inherent business silos and towards greater levels of standardization and integration of information and technology across all stakeholder groups. The San Mateo County, CA Emergency Medical Services (EMS) system provided the case study context to better understand characteristics of a high performing emergency response system. The unique governance structure of this case allowed researchers to formulate a preliminary understanding of what IT governance is within this context and how it plays a role within private and not-for-profit sector large-scale, inter-organizational, emergency response systems. We applied the time critical information services (TCIS) framework to the specific setting of the San Mateo EMS strategic redesign initiative. The TCIS framework was used to drive roundtable discussions and in addition to obtaining a better understanding of the governance dimension, much was also learned about the operational and organizational dimensions of a high performing emergency response system. From these discussions, a set of 11 key findings were developed in order to guide the county's procurement strategy and future strategic direction. The impact of these findings is that they will be used to formulate public and private sector service contracts that will remain in effect for the next 10 years. |
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Address |
Claremont Graduate University, United States |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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ISSN |
2411-3387 |
ISBN |
9780615206974 |
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Track |
Information Coordination between Heterogeneous Emergency and Relief Agencies |
Expedition |
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Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
743 |
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Author |
Paul McGinnity; David Pollard; David Dawson |
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Title |
A management information system to support the radiological protection institute of Ireland's emergency response role: Design and implementation |
Type |
Conference Article |
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Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
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Volume |
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Issue |
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Pages |
39-44 |
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Keywords |
Civil defense; Management information systems; Nuclear reactor accidents; Risk management; Design and implementations; Emergency preparedness and response; Emergency response management; Management information system (MIS); National emergencies; Nuclear accidents; Nuclear emergencies; Radiological protection; Emergency services |
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Abstract |
A recent review of the procedures covering the RPII's responsibilities under the National Emergency Plan for Nuclear Accidents has shown the need for a management information system (MIS) to support the organisation's operational plan for emergency preparedness and response. This paper describes the design objectives and the development of a prototype version of this system. Specific functions of the MIS are highlighted along with a description of the motivation behind their development. This very simple MIS has already helped RPII staff members to operate more efficiently. Finally, some ideas for future development are outlined. © Proceedings ISCRAM 2004. |
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Address |
Radiological Protection Institute of Ireland (RPII), 3 Clonskeagh Square, Clonskeagh Road, Dublin 14, Ireland |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Emergency Response Information Systems |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
167 |
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Author |
Richard McMaster; Chris Baber; Tom Duffy |
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Title |
The role of artefacts in Police emergency response sensemaking |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Issue |
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Pages |
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Keywords |
Command and control systems; Communication; Information systems; Law enforcement; Collaborative sensemaking; Command and control; Data collection; Distributed cognition; Emergency response; Qualitative study; Sensemaking; Technical factors; Emergency services |
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Abstract |
This paper presents a study of the role of artefacts in sensemaking during emergency response. A qualitative study was conducted with two UK Police Forces, with a particular focus on the role of artefacts in the creation and modification of sensemaking frames. This research demonstrates that sensemaking is a key component of emergency response Command and Control and that this activity is distributed across the individuals within the system. Collaborative sensemaking is coordinated via social and organisational means, supported by a range of private (informal) and shared (formal) artefacts, which function as resources for action – cueing frame seeking and frame-defined data collection. The study also reveals the role of narrative in bridging the gap between these two parallel sensemaking processes and raises implications for the further digitisation of the emergency response environment, demonstrating the importance of balancing social and technical factors in the design of ICT for emergency response. © 2012 ISCRAM. |
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Address |
University of Birmingham, United Kingdom |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Command and Control Studies |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
168 |
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Author |
Fiona McNeill; Andriana Gkaniatsou; Alan Bundy |
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Title |
Dynamic data sharing for facilitating communication during emergency responses |
Type |
Conference Article |
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Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
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Issue |
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Pages |
369-373 |
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Keywords |
Chains; Communication; Data interpretation; Dynamic data sharing; Emergency response; Intelligent queries; Matching; Proof of concept; Query; Query answering; Information systems |
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Abstract |
This paper describes the CHAIn system, which is designed to facilitate data sharing between disparate organisations during emergency response situations by resolving mismatches in their data. It uses structured data matching to reformulate failed queries in cases where these failed because of incompatibilities between the query (derived from the source schema) and the schema of the queried datasource (the target schema). This reformulation is done by developing matches between the source schema and the target schema. These matches are then used to reformulate the query and retrieve responses relevant to those expected by the original query. Despite the growing interest in intelligent query answering, integration of data matching into query answering is novel, and allows users to successfully query datasources even if they do not know how the data in that source is organized, which is often the case during emergency responses. We describe the proof-of-concept system we have developed and an encouraging initial evaluation. |
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Address |
Heriot-Watt University, United Kingdom; University of Edinburgh, United Kingdom |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
|
|
|
Track |
Intelligent Systems |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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Call Number |
|
Serial |
758 |
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Author |
Andreas Meissner; Zhou Wang; Wolfgang Putz; Jan Grimmer |
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Title |
MIKoBOS-a mobile information and communication system for emergency response |
Type |
Conference Article |
|
Year |
2006 |
Publication |
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2006 |
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Volume |
|
Issue |
|
Pages |
92-101 |
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Keywords |
Disaster prevention; Information systems; Satellite communication systems; Disaster relief operations; Effectiveness and efficiencies; Emergency Response Information Systems; Information provision; Mobile C3I Clients; Mobile communications; Natural and man-made disasters; Satellite communications; Emergency services |
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Abstract |
The role of communication and information provision in coping with natural and man-made disasters and emergency situations is becoming increasingly important. In this paper we present an integrated mobile information and communication system, MIKoBOS, for emergency response operations that enables reliable data communication within the emergency site as well as between the site and the headquarters. It provides the responsible personnel involved in the emergency operation at different levels with anytime-anywhere access to relevant information. Compared to traditional voice-dominated approaches, the proposed system can greatly improve the effectiveness and efficiency of communication and coordination during disaster relief operations. Promising experimental performance results are provided for use with a number of terrestrial and satellite networks. |
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Address |
Fraunhofer IPSI, Germany; Technical University of Darmstadt, Germany |
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Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Newark, NJ |
Editor |
B. Van de Walle, M. Turoff |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
|
Series Title |
|
Abbreviated Series Title |
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|
Series Volume |
|
Series Issue |
|
Edition |
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ISSN |
2411-3387 |
ISBN |
9090206019; 9789090206011 |
Medium |
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Track |
COMMUNICATION CHALLENGES IN EMERGENCY RESPONSE |
Expedition |
|
Conference |
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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|
Call Number |
|
Serial |
764 |
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Author |
David Mendonça; Yao Hu; Qing Gu |
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Title |
Cognitive-level support for improvisation in emergency response |
Type |
Conference Article |
|
Year |
2007 |
Publication |
Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers |
Abbreviated Journal |
ISCRAM 2007 |
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Volume |
|
Issue |
|
Pages |
489-496 |
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Keywords |
Computer simulation; Decision support systems; Cognitive model; Computational model; Computer-based support; Decision supports; Emergency response; Improvisation; Simulation platform; Training exercise; Emergency services |
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Abstract |
Improvisation-serial and purposeful creativity, exercised under time constraint-is an intensely cognitive endeavor. Accordingly, supporting improvisation requires an understanding of the underlying cognitive processes and an identification of opportunities for support. This paper reports on the development of cognitively-grounded computer-based support for improvisation in a simulated emergency response situation. The application is a computational model which attends to traces of group decision processes, analyzes them, and attempts to achieve fit between its own intentions and those of the group. The current architecture and functioning of the model are discussed, along with an overview of the simulation platform. Current and future workin the areas of model validation and evaluation is described. The results of this work strongly suggest that model-based support for improvisation is possible, but that for the time being will be restricted to synthetic situations, of the kind often used in training exercises. |
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Address |
New Jersey Institute of Technology, United States |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Delft |
Editor |
B. Van de Walle, P. Burghardt, K. Nieuwenhuis |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
|
Abbreviated Series Title |
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Series Volume |
|
Series Issue |
|
Edition |
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ISSN |
2411-3387 |
ISBN |
9789054874171; 9789090218717 |
Medium |
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Track |
IMPR |
Expedition |
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Conference |
4th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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|
Call Number |
|
Serial |
765 |
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Author |
David Mendonça; Frank Fiedrich |
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Title |
Design for improvisation in computer-based emergency response systems |
Type |
Conference Article |
|
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
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Volume |
|
Issue |
|
Pages |
99-104 |
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Keywords |
Information systems; Multi agent systems; Computer based training; Distributed simulations; Emergency response; Emergency response systems; Improvisation; Plan execution; Research questions; Three dimensions; Emergency services |
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Abstract |
This paper explores the design of training environments in which emergency response professionals can use information technologies to train for responding to unplanned-for situations. This approach – designing for improvisation – is fundamentally different than designing for plan execution. In this paper, we identify three dimensions of this difference and outline a set of research questions that are intended to lead to a better understanding of the role of improvisation in emergency response, as well as how it can be trained for and supported. Both questions are intertwined, since without a firm understanding of how improvisation occurs it is difficult to train for and support it. © Proceedings ISCRAM 2004. |
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Address |
Information Systems Department, New Jersey Institute of Technology, 323 Martin Luther King, Jr. Blvd., Newark, NJ 07102, United States; Institute for Technology and Management in Construction, Karlsruhe University, Am Fasanengarten, D-76128 Karlsruhe, Germany |
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Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
|
Series Title |
|
Abbreviated Series Title |
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|
Series Volume |
|
Series Issue |
|
Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Emergency Response Information Systems Design |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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|
Call Number |
|
Serial |
170 |
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Author |
Stella Moehrle |
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Title |
Generic self-learning decision support system for large-scale disasters |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Volume |
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Issue |
|
Pages |
|
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Keywords |
Artificial intelligence; Decision making; Decision support systems; Disaster prevention; Disasters; Information systems; Complex structure; Decision makers; Decision making process; Decision process; Disaster management; Emergency response; Large-scale disasters; Work in progress; Emergency services |
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Abstract |
Large-scale disasters, particularly failures of critical infrastructures, are exceptional situations which cannot be solved with standard countermeasures. The crises are complex and the decision makers face acute time pressure to respond to the disaster. IT based decision support systems provide potential solutions and assist the decision making process. Many decision support systems in emergency response and management concentrate on one kind of disaster. Moreover, complex structures are modeled and recommendations are made rule-based. This work in progress paper describes the first steps towards the development of a generic and self-learning decision support system. The methodology used is case-based reasoning. The paper concludes with a sample emergency decision process. © 2012 ISCRAM. |
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Address |
Institute for Nuclear and Energy Technologies, Karlsruhe Institute of Technology, Germany |
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Corporate Author |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Track Decision Support Methods for Complex Crises |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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|
Call Number |
|
Serial |
171 |
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Author |
Kayvan Yousefi Mojir; Sofie Pilemalm |
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Title |
A framework for new actors in emergency response systems |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
|
Pages |
741-746 |
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Keywords |
Risk management; Emergency management; Emergency response systems; First responders; Framework; Legal frameworks; New actor; Operation quality; Technical solutions; Information systems |
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Abstract |
Using actors from different societal sectors can improve the response operation quality in emergency management. The different roles, tasks and responsibilities these actors have in response operations and the legal frameworks they work within influence their needs for proper information system support. There is thus a substantial need to study and systemize the concept of “new actors” before providing them with technical solutions. In this study, a framework is constructed showing 14 dimensions of new actors that need to be considered when new actors are studied in more detail. |
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Address |
Linköping university, Sweden |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Planning and Foresight |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
|
Serial |
780 |
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Author |
Kayvan Yousefi Mojir; Sofie Pilemalm |
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Title |
Emerging communities of collaboration: Co-location in emergency response systems in the 'Safety house' in Sweden |
Type |
Conference Article |
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Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
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Issue |
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Pages |
546-555 |
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Keywords |
Houses; Information systems; Risk management; Colocations; Emergency management; Emergency response systems; Emergency response time; Emergency situation; Joint decision making; Network governances; New forms; Emergency services |
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Abstract |
Co-location as a form of network governance is a way of organizing response teams when responding to an emergency situation. At the 'Safety house' in the province of Jämtland in Sweden main emergency response actors and supporting actors work together in a shared physical place in order to facilitate the process of cooperation and joint decision making. In order to identify the strengths, weaknesses, obstacles, needs and information system role, we explored this case by looking at how the involved actors experience this new working context. We applied an analytical framework developed specifically for new forms of emergency response. It was found that co-location of actors increases the efficiency in using professional response resources and shortens the emergency response time. Information systems can have a significant role in improving the collaboration between actors at the 'Safety house'. However secrecy issues, the problem of control and politics and the evaluation of the performance of actors are major challenges which face further development of the co-location concept. |
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Address |
Linköping University, Sweden |
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Corporate Author |
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Thesis |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
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Track |
Practitioner Cases and Practitioner-Centered Research |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
|
Serial |
779 |
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Author |
Adriaan ter Mors; Jeroen M. Valk; Cees Witteveen |
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Title |
An event-based task framework for disaster planning and decision support |
Type |
Conference Article |
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Year |
2005 |
Publication |
Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2005 |
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Volume |
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Issue |
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Pages |
151-153 |
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Keywords |
Decision support systems; Disaster prevention; Disasters; Information systems; Decision supports; Disaster plan; Disaster planning; Emergency response; Events; Mathematical frameworks; Support systems; Task framework; Emergency services |
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Abstract |
Because of the apparent ineffectiveness of current disaster plans, we focus our research on modeling emergency response activities. If we can capture the crucial concepts of emergency response in a mathematical framework and apply this framework to construct disaster plans, then we pave the way for the development of automated decisions support systems for emergency response. |
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Address |
Faculty of Electrical Engineering, Mathematics and Computer Science, Delft University of Technology, Netherlands |
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Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971099 |
Medium |
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Track |
POSTER SESSION |
Expedition |
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Conference |
2nd International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
|
Serial |
787 |
|
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Author |
Jose M. Nadal-Serrano |
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Title |
Towards very simple, yet effective on-the-go incident response preplanning: Using publicly-available GIS to improve firefighters' traditional approach |
Type |
Conference Article |
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Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
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Volume |
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Issue |
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Pages |
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Keywords |
Fire extinguishers; Geographic information systems; Information systems; Back-up systems; Critical systems; Emergency response; Firefighter; First responders; Pre-planning; Response time (computer systems) |
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Abstract |
Incident response preplanning has an increasing importance in today's Fire Brigades incident response. This paper presents some concepts that could be easily applied, supplying the firefighters with a simple, yet reliable tool that can be configured to include data available at the time of resource activation. This early information and the route map to the incident can be of big help for firefighters if presented in a convenient way. Offline (paper) backup solutions and the need for APIs that may be used to exploit geographic data are also discussed. Finally, a proof of concept setup is developed using GoogleMaps[TM] for the case of the City of Madrid, Spain. |
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Address |
Ayuntamiento de Madrid, Spain |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
|
Medium |
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Track |
Geo-Information Support |
Expedition |
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Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
|
Serial |
803 |
|
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Author |
Niels Netten; Maarten Van Someren |
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Title |
Automated support for dynamic information distribution in incident management |
Type |
Conference Article |
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Year |
2006 |
Publication |
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2006 |
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Volume |
|
Issue |
|
Pages |
230-237 |
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Keywords |
Artificial intelligence; Information systems; Adaptive information; Automated support; Dynamic information; Emergency response personnels; Group communications; Incident Management; Machine learning methods; Simulated experiments; Learning systems |
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Abstract |
For all emergency response personnel involved in crisis situations it is essential to timely acquire all information critical to their task performance. However, in practice errors occur in the distribution of information between these collaborating actors leading to mistakes and subsequently more damage to the situation. In this paper we present a prototype system for dynamic information distribution able to support the information flow between collaborating crisis actors. The system has been evaluated by means of simulated experiments that use data from a real incident scenario. The results indicate that automated support by means of Machine Learning method works well. Especially, when actor work context features are included, then the performance on selecting and distributing relevant information is high. Furthermore, actors acquire relevant information much faster making group communication much more efficient. |
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Address |
Human-Computer Studies Laboratory, Informatics Institute, University of Amsterdam (UvA), Netherlands |
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Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Newark, NJ |
Editor |
B. Van de Walle, M. Turoff |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9090206019; 9789090206011 |
Medium |
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Track |
COMMAND AND CONTROL |
Expedition |
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Conference |
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
|
Serial |
807 |
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Author |
Niels Netten; Maarten Van Someren |
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Title |
Identifying segments for routing emergency response dialogues |
Type |
Conference Article |
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Year |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
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Volume |
|
Issue |
|
Pages |
108-117 |
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Keywords |
Information systems; Text messaging; Coarse-grained; Crisis management; Dialogue segmentations; Dynamic character; Emergency response; Segmentation methods; Spoken dialogue; Text routing; Emergency services |
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Abstract |
In crisis management situations information is exchanged in different ways. In general, information is exchanged through spoken dialogues or text messaging conversations. Part of this exchanged dialogue information is often relevant to other actors involved in managing the crisis. Due to the dynamic character of the situation, dialogue partners may not be aware of who else needs the exchanged information. We present a coarse-grained segmentation method for automatically recognizing coherent dialogue segments which are then used for routing. We investigate the effectiveness of our features for recognizing boundaries of segments on transcribed emergency response dialogues and we compare classification by relevance of the identified information segments to the ideal topic segments. |
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Address |
Human-Computer Studies Laboratory, University of Amsterdam, Netherlands |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780615206974 |
Medium |
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Track |
Methods for Mitigating Information Overload |
Expedition |
|
Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
|
Serial |
806 |
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Author |
Nicoletta Baroutsi |
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Title |
Observing Sensemaking in C2: Performance Assessments in Multi-Organizational Crisis Response |
Type |
Conference Article |
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Year |
2016 |
Publication |
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2016 |
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Volume |
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Issue |
|
Pages |
|
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Keywords |
Emergency Response; Crisis; C2; Command & Control; Sensemaking; High Reliability Organizations; Dynamic Decision Making |
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Abstract |
A crisis can involve multiple organizations during high pressure events, and it is up to the Command & Control (C2) unit to provide direction and coordination for the response (Brehmer, 2006). Hard as this problem is, there is still no ?one-solution?. Dissimilar organizations with very different methods seem to be able to master the problem. This paper presents the initial development of a new evaluation method for C2 in the context of multi-organizational crisis response. The data is collected at an emergency water exercise series conducted in several cities in Sweden. Each exercise involves multiple agencies and organizations, with up to 76 participants from 15 unique organizations/units. The analysis is brief, but presents the possibility of observing Sensemaking as it unfolds, and that generic behavioral patterns can be found. The existence of generic and observable behavior patterns suggests the possibility of assessing, and maybe even quantifying, Sensemaking performance in C2. |
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Address |
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Corporate Author |
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Thesis |
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Publisher |
Federal University of Rio de Janeiro |
Place of Publication |
Rio de Janeiro, Brasil |
Editor |
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3388 |
ISBN |
978-84-608-7984-9 |
Medium |
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Track |
Command and Control Studies |
Expedition |
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Conference |
13th International Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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Call Number |
|
Serial |
1385 |
|
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Author |
Ntalla Athanasia; Ponis T. Stavros |
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Title |
Twitter as an instrument for crisis response: The Typhoon Haiyan case study |
Type |
Conference Article |
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Year |
2015 |
Publication |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2015 |
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Volume |
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Issue |
|
Pages |
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Keywords |
Crisis Management; emergency response; Haiyan; social media; Twitter |
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Abstract |
The research presented in this paper attempts an initial evaluation of Twitter as an instrument for emergency response in the context of a recent crisis event. The case of the 2013 disaster, when typhoon Haiyan hit Philippines is examined by analyzing nine consecutive days of Twitter messages and comparing them to the actual events. The results indicate that during disasters, Twitter users tend to post messages to enhance situation awareness and to motivate people to act. Furthermore, tweets were found reliable and provided valuable information content, supporting the argument that Twitter presents a very good potential to become a useful tool in situations where rapid emergency response is essential. |
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Publisher |
University of Agder (UiA) |
Place of Publication |
Kristiansand, Norway |
Editor |
L. Palen; M. Buscher; T. Comes; A. Hughes |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
9788271177881 |
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Track |
Social Media Studies |
Expedition |
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Conference |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
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Approved |
yes |
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Call Number |
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Serial |
1238 |
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Author |
Online Media as a Means to Affect Public Trust in Emergency Responders |
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Title |
Amanda Lee Hughes; Apoorva Chauhan |
Type |
Conference Article |
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Year |
2015 |
Publication |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2015 |
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Keywords |
computer-mediated communication; crisis informatics; emergency response; social media; trust |
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Abstract |
This exploratory study examines how fire and police departments used online media during the 2012 Hurricane Sandy and how these media can be used to affect trust with members of the public during such an event. Using trust theory, we describe how online communications provide a means for emergency responders to appear trustworthy through online acts of ability, integrity, and benevolence. We conclude with implications and recommendations for emergency response practice and a trajectory of future work. |
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Publisher |
University of Agder (UiA) |
Place of Publication |
Kristiansand, Norway |
Editor |
L. Palen; M. Buscher; T. Comes; A. Hughes |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
9788271177881 |
Medium |
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Track |
Social Media Studies |
Expedition |
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Conference |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
yes |
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Call Number |
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Serial |
1226 |
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Author |
Stijn Oomes; Martijn Neef |
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Title |
Scaling-up support for emergency response organizations |
Type |
Conference Article |
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Year |
2005 |
Publication |
Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2005 |
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Pages |
29-34 |
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Keywords |
Information systems; Intelligent control; Distributed agents; Emergency response; Incident command systems; Multiple interactions; Organizational information; Scaling-up; Situation awareness; United States of America; Emergency services |
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Abstract |
We present the design of an information system that supports the process of scaling-up of emergency response organizations. This process is vital for effective emergency response but tends to go awry in practice. Our proposed system consists of multiple distributed agents that are capable of exchanging organizational information. Each agent assists one part of the organization by visualizing the organization and allowing the user to update the information of its closest collaborators. When the agents communicate, they exchange and merge their organizational representations. The structure of other parts of the organization is updated indirectly through multiple interactions between different agents. We tailor our design to two specific procedures that are in common use today: the Coordinated Regional Incident Response Procedure (GRIP) that is applied in the Netherlands, and the Incident Command System (ICS) that is used in a number of areas in the United States of America. |
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Address |
Thales Research and Technology, DECIS, Netherlands; TNO, DECIS, Netherlands |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
9076971099 |
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Track |
INFORMATION SYSTEMS DESIGN |
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Conference |
2nd International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
815 |
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