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Author |
Nour Kanaan; Anouck Adrot |
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Title |
Managing inter-organizational breaks in a context of cross-border crisis |
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Conference Article |
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Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
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Pages |
245-253 |
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Keywords |
Authority; Inter-Organisational Breaks; Structure Of Command; Resilience |
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Abstract |
Dysfunctions in interactions can impede communication between crisis responders. The literature in crisis management partially addresses this practical issue by outlining several types of “breaks” (Milburn, 1983). Breaks refer to social disruptions between organizations involved in crisis response that result in erosion of social links, conflicts amplifications and unstructured responsibilities allocation. However, research falls short of details about specification of these social breaks and how to address them, thereby leaving practitioners who need to handle this issue without clear practical guidelines. We draw on the concept of authority to help dealing with the occurrence of these breaks. The empirical analysis of this article focuses on a cross-border region between France and Germany, that is very likely to encounter inter-organizational breaks. This research in progress will contribute to understand the influence of authority on inter-organizational breaks and crisis response. We discuss the expected contribution of this research. |
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Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
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Track |
Ethical, Legal and Social Issues |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
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no |
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Call Number |
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Serial |
2104 |
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Author |
Christian Reuter; Volkmar Pipek; Claudia Mueller |
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Title |
Computer supported collaborative training in crisis communication management |
Type |
Conference Article |
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Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
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Keywords |
Information systems; Behaviour patterns; Collaborative training; Communication practices; Computer Supported Collaborative Learning; Crisis communications; Crisis management; Inter-organisational; Mutual understanding; Personnel training |
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Abstract |
Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders. |
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University of Siegen, Germany |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
9789163347153 |
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Track |
Human-Computer Interaction |
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Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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no |
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Serial |
875 |
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Author |
Christian Reuter; Volkmar Pipek; Torben Wiedenhöefer; Benedikt Ley |
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Title |
Dealing with terminologies in collaborative systemsfor crisis management |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Keywords |
Communication; Information systems; Collaboration; Collaborative systems; Crisis communications; Crisis management; Empirical studies; Inter-organisational; Linguistic symbols; Theoretical foundations; Terminology |
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Abstract |
This paper presents approaches on how to deal with terminological ambiguities (different understandings of terms in heterogeneous groups of actors) in collaborative systems. First we will give some insight on the conceptual and theoretical foundation surrounding the 'triangle of reference', a model of how linguistic symbols are related to the objects they represent. Then we will describe the results of our exploratory empirical study, which was conducted in Germany, and dealt with inter-organisational crisis communication. Based on this, we will then deduce requirements necessary for supporting and dealing with terminologies, and propose technical approaches for collaborative systems. © 2012 ISCRAM. |
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Institute for Information Systems, University of Siegen, Germany |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
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Track |
Social Media and Collaborative Systems |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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no |
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Call Number |
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Serial |
192 |
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Author |
Fabian Wucholt; Yeliz Yildirim-Krannig; Mareike Mähler; Uwe Krüger; Clemens Beckstein |
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Title |
Cultural analysis and formal standardised language-A mass casualty incident perspective |
Type |
Conference Article |
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Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
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Keywords |
Hardware; Information systems; Knowledge engineering; Ontology; Cultural analysis; Dynamic scenarios; Inter-organisational; IT infrastructures; Mass casualty incidents; Organisational culture; Standardised language; Knowledge based systems |
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Abstract |
Handling highly dynamic scenarios as they arise in mass casualty incident (MCI) situations requires lots of information about the situation and an extremely flexible IT infrastructure that can assist in managing the inci-dent. Normally, rescue workers from different organisational cultures do not communicate across their organisa-tional boundaries, but in an MCI they have to efficiently collaborate in order to successfully manage the inci-dent. In this paper we argue that qualitative cultural analysis can provide important insights into the design of techno-logical systems that are to be deployed in inter-organisational settings like an MCI. We will show how the engi-neering of complex knowledge based systems for such scenarios can profit from the results of such an analysis. |
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Intercultural Business Communication, Friedrich-Schiller-University, Jena, Germany; Institute of Computer Science, AI Working Group, Friedrich-Schiller-University Jena, Germany |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
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Track |
User Centred Design Process for EMIS |
Expedition |
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Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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no |
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Call Number |
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Serial |
1106 |
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