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Author |
Federico Angaramo; Claudio Rossi |
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Title |
Online clustering and classification for real-time event detection in Twitter |
Type |
Conference Article |
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Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
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Volume |
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Issue |
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Pages |
1098-1107 |
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Keywords |
Event detection, Social Media, Clustering, Machine Learning, Twitter |
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Abstract |
Event detection from social media is a challenging task due to the volume, the velocity and the variety of user-generated data requiring real-time processing. Despite recent works on this subject, a generalized and scalable approach that could be applied across languages and topics has not been consolidated, yet. In this paper, we propose a methodology for real-time event detection from Twitter data that allows users to select a topic of interest by defining a simple set of keywords and a matching rule. We implement the proposed methodology and evaluate it with real data to detect different types of events. |
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Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
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Language |
English |
Summary Language |
English |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
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Track |
1st International Workshop on Intelligent Crisis Management Technologies for Climate Events (ICMT) |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
2182 |
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Author |
Nada Matta; Thomas Godard; Guillaume Delatour; Ludovic Blay; Franck Pouzet; Audrey Senator |
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Title |
Analyzing Social Media in Crisis Management Using Expertise Feedback Modelling |
Type |
Conference Article |
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Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Issue |
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Pages |
17-27 |
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Keywords |
Social Media analysis, TextMining, sentiment analysis, crisis management, decision making |
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Abstract |
Currently social media are largely used in interactions, especially in crisis situations. We note a big volume of interactions around events. Observing these interactions give information even to alert the existence of an incident, event, or to understand the expansion of a problem. Crisis management actors observe social media to be aware about this type of information in order to consider them in their decisions. Specific organizations are founded in order to observe social media interactions and send their analysis to rescue and crisis management actors. In our work, an experience feedback of this type of organizations (VISOV, a crisis social media analysis association) is capitalized in order to emphasize from one side, main dimensions of this analysis and from another side, to simulate some aspects using TextMining that help to explore big volume of data. |
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University of Technology of Troyes; University of Technology of Troyes; University of Technology of Troyes; VISOV; CS Group; ENSOSP |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
978-1-949373-61-5 |
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Track |
AI and Intelligent Systems for Crises and Risks |
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Conference |
18th International Conference on Information Systems for Crisis Response and Management |
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Notes |
nada.matta@utt.fr |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2309 |
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Author |
Andrew J. Hampton; Shreyansh Bhatt; Alan Smith; Jeremy Brunn; Hemant Purohit; Valerie L. Shalin; John M. Flach; Amit P. Sheth |
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Title |
Constructing Synthetic Social Media Stimuli for an Emergency Preparedness Functional Exercise |
Type |
Conference Article |
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Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
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Issue |
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Pages |
181-189 |
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Keywords |
Social media; emergency preparedness; synthetic microblog corpus; disaster response training |
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Abstract |
This paper details the creation of a massive (over 32,000 messages) artificially constructed 'Twitter' microblog stream for a regional emergency preparedness functional exercise. By combining microblog conversion, manual production, and a control set, we created a web-based information stream providing valid, misleading, and irrelevant information to public information officers (PIOs) representing hospitals, fire departments, the local Red Cross, and city and county government officials. Addressing the challenges in constructing this corpus constitutes an important step in providing experimental evidence that complements observational study, necessary for designing effective social media tools for the emergency response setting. Preliminary results in the context of an emergency preparedness exercise suggest how social media can participate in the work practice of a PIO concerning the assessment of the disaster and the dissemination of information within the emergency response organization and to the public. |
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University of Memphis; Wright State University; George Mason University |
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Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
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Track |
Analytical Modeling and Simulation |
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Conference |
14th International Conference on Information Systems for Crisis Response And Management |
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Approved |
no |
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Serial |
2010 |
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Author |
Starr Roxanne Hiltz; Jose J. Gonzalez; Murray Turoff |
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Title |
ICT support and the effectiveness of decision making in disasters: A preliminary system dynamics model |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Issue |
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Pages |
668-673 |
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Keywords |
Disaster prevention; Disasters; Information systems; System theory; Conceptual model; Decision making process; Disaster management; Distributed teams; Ict; Large scale disasters; Social media; System dynamics model; Decision making |
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Abstract |
A high level conceptual model is presented of factors hypothesized to be key determinants of the effectiveness of decision making in large scale disasters, grounded in the literature on disaster management. ICT robustness (including the use of social media) sensemaking, and the effectiveness of decision making processes by the multi-organizational Partially Distributed Teams that must cooperate are accorded key roles in the process model. The outcomes of the decision making processes modeled are decisions, in terms of timeliness and quality. |
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NJIT, United States; Centre for Integrated Emergency Management, U. of Agder, Norway |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
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Track |
Analytical Modelling and Simulation |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
582 |
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Author |
Steve Peterson; Chris Thompson; Cat Graham |
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Title |
Getting Disaster Data Right: A Call for Real-time Research in Disaster Response |
Type |
Conference Article |
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Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
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Volume |
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Issue |
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Pages |
851-859 |
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Keywords |
Social media, digital volunteers, data collection and analysis model, human intervention, virtual activation |
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Abstract |
In the response phase of disasters, minimal research has been conducted on the near real-time operational usage of social media. Research findings during this phase could provide evidence to the emergency management community that social media content can be retrieved, verified, and ultimately utilized in decision-making. This paper discusses potential strategies for conducting future research in near real-time during disasters to gain insightful knowledge rarely captured. Following the April 25, 2015, magnitude 7.8 Nepal earthquake, a team of 20 digital volunteers were virtually activated for 48 hours to extract medical-related information from multiple social media platforms and Internet sources. This practitioner insight paper examines methods applied to filter, classify, analyze, verify, and distribute the medical-related information in a timely manner. Association of past research studies are applied to the digital volunteer's experience within a case study framework, calling attention to the feasibility of digital volunteers as an information source in future research. |
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Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
Medium |
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Track |
Case studies and reflections from practice |
Expedition |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
2157 |
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Author |
Lida Khalili Gheidary |
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Title |
Social media and Iran's post-election crisis |
Type |
Conference Article |
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Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
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Pages |
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Keywords |
Information systems; Crisis situations; Iran; On-line collaborations; Online participation; Research and development; Social media; Social Network Sites; Social networking (online) |
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Abstract |
In this research-in-progress paper, the role of social media during the two months of the Iranian post-election crisis in Summer 2009 has been studied. In search of emergent social phenomena, particular emphasis is given to online participation and collaboration throughout social network sites. This study demonstrates the extent to which such media can gain prominence and challenge traditional practices as well as challenging the next level of research and development of social media during crisis situations. |
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Address |
London School of Economics, United Kingdom |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
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Track |
Collaboration and Social Networking |
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Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
525 |
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Author |
Amanda L. Hughes; Leysia Palen |
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Title |
Twitter adoption and use in mass convergence and emergency events |
Type |
Conference Article |
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Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
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Pages |
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Keywords |
Information systems; Crisis informatics; Emergency; Micro-blogging; Social media; Twitter; Social networking (online) |
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Abstract |
This paper offers a descriptive account of Twitter (a micro-blogging service) across four high profile, mass convergence events-two emergency and two national security. We statistically examine how Twitter is being used surrounding these events, and compare and contrast how that behavior is different from more general Twitter use. Our findings suggest that Twitter messages sent during these types of events contain more displays of information broadcasting and brokerage, and we observe that general Twitter use seems to have evolved over time to offer more of an information-sharing purpose. We also provide preliminary evidence that Twitter users who join during and in apparent relation to a mass convergence or emergency event are more likely to become long-term adopters of the technology. |
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University of Colorado, Boulder, United States |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
9789163347153 |
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Track |
Collaboration and Social Networking |
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Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
604 |
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Author |
Mark Latonero; Irina Shklovski |
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Title |
Respectfully yours in safety and service: Emergency management & social media evangelism |
Type |
Conference Article |
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Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
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Issue |
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Pages |
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Keywords |
Civil defense; Disasters; Information systems; Social networking (online); Societies and institutions; Emergency management; Evangelism; Lafd; Risk communication; Social media; Twitter; Risk management |
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Abstract |
In this paper we consider how emergency response organizations utilize available social media technologies to communicate with the public in emergencies and to potentially collect valuable information using the public as sources of information on the ground. We discuss the use of public social media tools from the emergency management professionals. viewpoint with a particular focus on the use of Twitter. Little research has investigated Twitter usage in crisis situations from an organizational perspective. This paper contributes to our understanding of organizational innovation, risk communication, and technology adoption by emergency management. An in-depth case study of Public Information Officers of the Los Angeles Fire Department highlights the importance of the information evangelist within emergency management organizations and details the challenges those organizations face with an engagement with social media and Twitter. This article provides insights into practices and challenges of new media implementation for crisis and risk management organizations. |
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California State University Fullerton, USC Annenberg Center on Communication Leadership and Policy, Netherlands; Digital Culture and Mobile Communication Research Group, IT University of Copenhagen, Netherlands |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
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Track |
Collaboration and Social Networking |
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Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
681 |
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Author |
Joanne I. White; Leysia Palen |
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Title |
Participatory Mapping for Disaster Preparedness: The Development & Standardization of Animal Evacuation Maps |
Type |
Conference Article |
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Year |
2015 |
Publication |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2015 |
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Keywords |
Animals; crisis informatics; Emergency Management; Evacuation; maps; participatory design; social media |
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Abstract |
People who own animals are faced with complex decision making in evacuations. In the US, the Emergency Operations Center is often inundated with calls from animal owners who are aware they are under pre- or mandatory evacuation, but are unsure of what to do about evacuating their animals. Often animal evacuation is a highly improvised activity for owners and responders, though there is a now a general push toward streamlining procedures because of the high impact the matter of animals has on society?s welfare during times of emergency. This paper reports on the use of participatory design methods in a mapping project to support the range of people involved in animal evacuation during mass displacement events. The work provides insight into both procedures and standards for creating evacuation maps that communicate clearly with the public and across the range of emergency responders. |
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Publisher |
University of Agder (UiA) |
Place of Publication |
Kristiansand, Norway |
Editor |
L. Palen; M. Buscher; T. Comes; A. Hughes |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
9788271177881 |
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Track |
Community Engagement |
Expedition |
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Conference |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
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Approved |
yes |
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Call Number |
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Serial |
1269 |
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Author |
Bonny Roos; Kim van Buul-Besseling; Jan-Willem Streefkerk; Martijn Neef |
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Title |
Recover Faster from Disaster: Success Factors for a Crowdsourcing Platform |
Type |
Conference Article |
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Year |
2015 |
Publication |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2015 |
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Pages |
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Keywords |
crowdsourcing; Disaster recovery; psychological factors; social media; success factor model |
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Abstract |
In this paper, we present a model that identifies seven success factors for the development of crowdsourcing platforms for disaster recovery. This model integrates two existing theories. The first theory focuses on success factors of crowdsourcing initiatives in general. The second theory states how disaster relief operations can improve when they take the psychological components of resilience into account. By merging the core principles of these two theories and adding additional knowledge gained from literature study, we constructed an integrated success factor model for use in the development of crowdsourcing applications for disaster recovery. An initial validation of the success factor model was conducted within a case study on a crowdsourcing platform for disaster recovery which is currently being developed. Conclusions are drawn with regards to the applicability of the model to guide development of crowdsourcing platforms for disaster recovery. |
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Publisher |
University of Agder (UiA) |
Place of Publication |
Kristiansand, Norway |
Editor |
L. Palen; M. Buscher; T. Comes; A. Hughes |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9788271177881 |
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Track |
Community Engagement |
Expedition |
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Conference |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
yes |
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Call Number |
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Serial |
1271 |
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Author |
Keri K. Stephens; Jing Li; Brett W. Robertson; William R. Smith; Dhiraj Murthy |
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Title |
Citizens Communicating Health Information: Urging Others in their Community to Seek Help During a Flood |
Type |
Conference Article |
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Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
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Volume |
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Issue |
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Pages |
893-902 |
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Keywords |
health information, crisis communication, community, social media, credibility, identity, flooding |
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Abstract |
When wide-scale flooding occurs in a community not accustomed to floods, health concerns emerge. While official organizations tasked with communicating emerging health information exist, the proliferation of social media makes it possible for average citizens to participate in this conversation. This study used a combination of semi-structured interviews and photo elicitation techniques to explore how citizens used private social media sites to share health information. We found two main categories of health concerns: existing medical conditions and water-created. We further identified six themes that describe the common approaches average citizens used to share health information: Narrating a personal experience, presenting it as a Public Service Announcement, downplaying the contribution, bringing a credible source into the conversation, including external links and sources, and using humor. Together, these findings suggest that citizens need health information during a flood disaster, and when they do not have it available from official sources, they use their private social media to tap into a shared community identity and carefully help one another. |
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Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
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Track |
Community Engagement & Healthcare Systems |
Expedition |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
2161 |
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Author |
Arjen Schmidt; Jeroen Wolbers; Kees Boersma; Julie Ferguson; Peter Groenwegen |
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Title |
Are you Ready2Help? Dilemmas in organizing citizen response to disaster |
Type |
Conference Article |
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Year |
2016 |
Publication |
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2016 |
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Issue |
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Pages |
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Keywords |
Citizen Response; Social Media; Net-Centric Coordination; Command And Control |
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Abstract |
Over the last decade, the disaster response landscape is increasingly complemented by voluntary citizen initiatives on digital platforms. These developments have opened up opportunities for response agencies and NGOs to organize local community involvement. In this paper we focus on the question how citizen involvement can be proactively organized toward disaster relief and what kind of dilemmas may arise in this process. We studied Ready2Help, an online platform developed by the Dutch Red Cross. Bringing together 36.000 volunteers, the platform plays a significant role in addressing the current refugee crisis. In our analysis we demonstrate the platform?s potential, but also note a tension between control and cooperation. Our results indicate that, in contrast to their initial objective, during the crisis the Red Cross falls back on principles of control to organize citizen response efforts. We end by discussing our future research agenda aimed at bridging formal and emergent citizen responses. |
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Publisher |
Federal University of Rio de Janeiro |
Place of Publication |
Rio de Janeiro, Brasil |
Editor |
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
|
Abbreviated Series Title |
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Series Volume |
|
Series Issue |
|
Edition |
|
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|
ISSN |
2411-3388 |
ISBN |
978-84-608-7984-9 |
Medium |
|
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|
Track |
Community Engagement and Practitioner Studies |
Expedition |
|
Conference |
13th International Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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|
Call Number |
ISCRAM @ idladmin @ |
Serial |
1411 |
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Author |
Torbjørg Træland Meum |
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Title |
An action design research approach to developing emergency management systems |
Type |
Conference Article |
|
Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
|
Issue |
|
Pages |
175-179 |
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Keywords |
Civil defense; Disasters; Information systems; Management information systems; Risk management; Action research; Design research; Emergency management; Social media; User participation; Design |
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Abstract |
We propose Action Design Research (ADR) as an approach to promote user participation and mutual learning in the design and development of systems for emergency management based on social media technologies. We outline some design challenges related to the dynamic and evolving nature of social media, and emphasize an iterative design process that is strongly oriented toward collaboration and change involving both the researcher and the user community. In particular, we emphasize the transformative power of social media and argue for design approaches that take into account the new dimension of e-participation throughout the design process. |
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Address |
Department of Information Systems, University of Agder, Norway |
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Corporate Author |
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Thesis |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
|
Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
|
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Track |
Community Engagement in Crisis Informatics Research |
Expedition |
|
Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
|
Serial |
772 |
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Author |
Daniel Link; Bernd Hellingrath; Tom De Groeve |
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Title |
Twitter integration and content moderation in GDACSmobile |
Type |
Conference Article |
|
Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
|
Pages |
67-71 |
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Keywords |
Disaster prevention; Disasters; Mobile devices; Social networking (online); Content moderation; Coordination; Gdacs; GDACSmobile; Needs Assessment; Social media; Twitter; Information management |
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Abstract |
Recent years have shown that mobile devices and Twitter can play a significant role in providing real-time data from disaster-affected areas to disaster managers. Against this background we present a workflow for Twitter integration into a disaster management information system, and a concept for content moderation that can increase the quality of disseminated information. |
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Address |
Dept. of Information Systems and Logistics, European Research Center for Information Systems (ERCIS), University of Münster, Germany; Joint Research Centre of European Commission, Italy |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
|
Abbreviated Series Title |
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Series Volume |
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Series Issue |
|
Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
|
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Track |
Coordination and Collaboration |
Expedition |
|
Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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|
Call Number |
|
Serial |
709 |
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Author |
Torbjørg Meum; Bjørn Erik Munkvold |
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Title |
Information infrastructure for crisis response coordination: A study of local emergency management in norwegian municipalities |
Type |
Conference Article |
|
Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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|
Volume |
|
Issue |
|
Pages |
84-88 |
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Keywords |
Civil defense; Disasters; Geographic information systems; Information systems; Risk management; Coordination mechanisms; Crisis response; Emergency management; Information infrastructures; Social media; Emergency services |
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Abstract |
While great progress is made in terms of development and implementation on new ICT services for supporting crisis response coordination, the challenge remains on how to integrate these services within the ICT infrastructure in daily use by emergency responders. We report from an ongoing analysis of existing crisis response infrastructure in Norwegian municipalities, presenting an overview of current practice and related challenges. We argue for an information infrastructure perspective on the integration challenges, focusing on how new services based on geographic information systems and social media should be based on existing systems in use. |
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Address |
Department of Information Systems, University of Agder, Norway |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
|
Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
|
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Track |
Coordination and Collaboration |
Expedition |
|
Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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|
Call Number |
|
Serial |
771 |
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Author |
Anouck Adrot; Samuel Auclair; Julien Coche; Audrey Fertier; Cécile Gracianne; Aurélie Montarnal |
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Title |
Using Social Media Data in Emergency Management: A Proposal for a Socio-technical Framework and a Systematic Literature Review |
Type |
Conference Article |
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Year |
2022 |
Publication |
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2022 |
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Volume |
|
Issue |
|
Pages |
470-479 |
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Keywords |
data eco-system; data processing; social media; information management; information technology; emergency organization |
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Abstract |
Data represents an essential resource to the management of emergencies: organizations have been growingly investing in technologies and resources to lever data as an asset before, during, and after disasters and emergencies. However, research on data usage in emergency management remains fragmented, preventing practitioners and scholars from approaching data comprehensively. To address this gap, this research in progress consists of a systematic review of the literature in a two-steps approach: we first propose a socio-technical framework and use it in an exploratory mapping of the main topics covered by the literature. Our preliminary findings suggest that research on data usage primarily focuses on technological opportunities and affordances and, hence, lacks practical implementation aspects in organizations. The expected contribution is double. First, we contribute to a more comprehensive understanding of data usage in emergency management. Second, we propose future avenues for research on data and resilience. |
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Address |
Dauphine Recherches en Management; French Geological Survey BRGM; IMT Mines Albi; IMT Mines Albi; French Geological Survey BRGM; IMT Mines Albi |
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Corporate Author |
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Thesis |
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Publisher |
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Place of Publication |
Tarbes, France |
Editor |
Rob Grace; Hossein Baharmand |
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Language |
English |
Summary Language |
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Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-82-8427-099-9 |
Medium |
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Track |
Data and Resilience: Opportunities and Challenges |
Expedition |
|
Conference |
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Notes |
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Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2433 |
|
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Author |
Briony Gray; Mark Weal; David Martin |
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Title |
Supporting Situational Awareness during Disasters: The Case of Hurricane Irma |
Type |
Conference Article |
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Year |
2018 |
Publication |
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. |
Abbreviated Journal |
Iscram Ap 2018 |
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Volume |
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Issue |
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Pages |
123-131 |
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Keywords |
Situational Awareness, Hurricane Irma, Conceptual Framework, Disaster Management, Social Media |
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Abstract |
In a rapidly globalizing world, disasters and the way in which they are managed are changing. Social media, in conjunction with other online resources, now provide a wealth of information throughout the lifecycle of disasters and are relied upon by individuals and emergency responders alike. The study of such data as a lens for analysis has proved valuable in recent years, with many contributing to targeted emergency response protocols and improved methods for the management strategies of future crises. This study seeks to make a similar contribution by reporting on the use of such data for situational awareness during the case of hurricane Irma, which occurred between September and August 2017. Using a mixed methods approach the paper examines data from social media such as Twitter, as well as other online sources such as blogs and news media, to provide original insight into the disaster. A conceptual framework is then applied to determine the uses and users of social media, and to identify how these change throughout the course of the disaster, thus demonstrating situational awareness over time. The paper concludes with proposed improvements for disaster management and emergency response for future similar disasters, specifically in the hurricane season, in addition to more generalized hazards which are predicted to increase in their frequency and severity due to underlying issues such as climate change. |
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Address |
University of Southampton; University of Southampton; University of Southampton |
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Corporate Author |
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Thesis |
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Publisher |
Massey Univeristy |
Place of Publication |
Albany, Auckland, New Zealand |
Editor |
Kristin Stock; Deborah Bunker |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
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ISBN |
978-0-473-45447-0 |
Medium |
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Track |
Data Issues for Situation/Disaster Awareness |
Expedition |
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Conference |
ISCRAM Asia Pacific 2018: Innovating for Resilience - 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific |
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Notes |
bjg1g11@soton.ac.uk |
Approved |
no |
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Call Number |
|
Serial |
1664 |
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Author |
Shangde Gao; Yan Wang; Lisa Platt |
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Title |
Modeling U.S. Health Agencies' Message Dissemination on Twitter and Users' Exposure to Vaccine-related Misinformation Using System Dynamics |
Type |
Conference Article |
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Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Volume |
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Issue |
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Pages |
333-344 |
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Keywords |
COVID-19, misinformation, social media, System Dynamics, vaccine hesitancy |
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Abstract |
This research intends to answer: how do (i) generation frequency and (ii) retweeting count of health agencies' messages impact the exposure of the general users to vaccine-related misinformation on Twitter? We creatively employed a Susceptible-Infected-Recovered (SIR) System Dynamics paradigm to model interactions between message dissemination of 168 U.S. health agencies and proportions of users who are at different exposure statuses to misinformation, namely “Susceptible”, “Infected”, or “Recovered” status. The SIR model was built based on the vaccine-relevant tweets posted over November and December in 2020. Our preliminary outcomes suggest that augmenting the generation frequency of agencies' messages and increasing retweeting count can effectively moderate the exposure risk to vaccine-related misinformation. This model illustrates how health agencies may combat vaccine hesitancy through credible information dissemination on social media. It offers a novel approach for crisis informatics studies to model different information categories and the impacted population in the complex digital world. |
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Address |
University of Florida; University of Florida; University of Florida |
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Corporate Author |
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Thesis |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
978-1-949373-61-5 |
ISBN |
|
Medium |
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Track |
Disaster Public Health & Healthcare Informatics in the Pandemic |
Expedition |
|
Conference |
18th International Conference on Information Systems for Crisis Response and Management |
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Notes |
gao.shangde@ufl.edu |
Approved |
no |
|
|
Call Number |
ISCRAM @ idladmin @ |
Serial |
2337 |
|
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Author |
Nathan Elrod; Pranav Mahajan; Monica Katragadda; Shane Halse; Jess Kropczynski |
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Title |
An Exploration of Methods Using Social Media to Examine Local Attitudes Towards Mask-Wearing During a Pandemic |
Type |
Conference Article |
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Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Volume |
|
Issue |
|
Pages |
345-358 |
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Keywords |
Social media analytics, situational awareness, sentiment analysis, n-grams, social network analysis |
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Abstract |
During the COVID-19 health crisis, local public offcials expend considerable energy encouraging citizens to comply with prevention measures in order to reduce the spread of infection. During the pandemic, mask-wearing has been accepted among health offcials as a simple preventative measure; however, some local areas have been more likely to comply than others. This paper explores methods to better understand local attitudes towards mask-wearing as a tool for public health offcials' situational awareness when preparing public messaging campaigns. This exploration compares three methods to explore local attitudes: sentiment analysis, n-grams, and hashtags. We also explore hashtag co-occurrence networks as a starting point to begin the filtering process. The results show that while sentiment analysis is quick and easy to employ, the results oer little insight into specific local attitudes towards mask-wearing, while examining hashtags and hashtag co-occurrence networks may be used a tool for a more robust understanding of local areas when attempting to gain situational awareness. |
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Address |
University of Cincinnati; University of Cincinnati; University of Cincinnati; University of Cincinnati; University of Cincinnati |
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Corporate Author |
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Thesis |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
978-1-949373-61-5 |
ISBN |
|
Medium |
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Track |
Disaster Public Health & Healthcare Informatics in the Pandemic |
Expedition |
|
Conference |
18th International Conference on Information Systems for Crisis Response and Management |
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Notes |
elrodnj@ucmail.uc.edu |
Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2338 |
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Author |
Wang, D. |
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Title |
Public Cognition and Perception on Social Media in Crisis |
Type |
Conference Article |
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Year |
2023 |
Publication |
Proceedings of the 20th International ISCRAM Conference |
Abbreviated Journal |
Iscram 2023 |
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Volume |
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Issue |
|
Pages |
1081-1082 |
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Keywords |
Crisis Informatics; Social Media Data; Risk Communication; Collective Attention; Risk Perception; Protective Action Decision Model, Word Embedding, BERTopic |
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Abstract |
Microblogging platforms have been increasingly used in crisis, facilitating more participatory communication between official response channels and affected communities. Despite the potential benefits, research has shown that disaster response organizations could not effectively utilize social media data due to data deluge (Knox 2022). To better understand the information needed for disaster response, we turn to the National Incident Management System Guidance for public information officers (PIOs) (NIMS Basic Guidance for PIOs 2020), the primary spokesperson for emergency management organizations. The guidance indicates that PIOs use social media for two major purposes, supporting their operational needs and gauging public perception of risk and incident response. To support the operational needs, the crisis informatics literature has heavily focused on information types supporting situational awareness, including serviceable, eyewitness or actionable information. However, the information representing public perception, such as people’s cognitive and perceptual processes in response to incidents, has been less addressed at scale. To bridge the gap between quantitative study in crisis informatics and information representing cognitive and perceptual processes and better support the task of PIOs, I focus on the study of people’s cognitive and perceptual processes on social media for my research. Cognitive and perceptual processes refer to the way that people pay attention to or process environmental inputs, including the mental activities of acquisition, processing or evaluation of environmental cues, social cues, and warnings. These processes reveal people’s perception of- and decision-making in response to potential threats. With this focus, I seek to answer the following research question: How could people’s cognitive and perceptual processes be inferred from their social media activities in crisis to benefit stakeholders in incident response? My interest in tracing this overall theme through a varied range of sub-tasks produces three more specific research questions: RQ1. How can information exposure and attention be operationalized to highlight cognitive and perceptual processes? RQ2. How do people’s perception of risk communications from stakeholders vary in crisis? RQ3. How could a principled and scalable pipeline be designed to identify people’s cognitive and affective perceptions on Twitter? I took cues from the Protective Action Decision Model (Lindell and Perry 2012) and leveraged baselines in the literature to address these research questions. To address the first research question, I proposed a metric that conceptualized and operationalized the predecision process. The proposed metric was incorporated into a pipeline and applied to two real-word events to recommend messages that represent the shift of collective attention of those locally affected with a specialized focus on cognitive and perceptual processes. To address the second research question, I went beyond the perception of risks to include perceptions of risk communications by stakeholders. I performed an empirical study of the relation between risk communications by stakeholders and different kinds of public perceptions (Lindell and Perry 2012). To address the third research question, I proposed a future work to provide benchmark coding schemes, datasets and models to quantitatively identify information representing cognitive and perceptual processes. I will leverage existing benchmark datasets in the literature (Olteanu et al. 2014; Imran et al. 2016; Alam et al. 2018; Zahra et al. 2020; Rudra et al. 2017; Mazloom et al. 2018; Purohit et al. 2018) and coding schemes in qualitative studies (Trumbo et al. 2016; Demuth et al. 2018) and create benchmark classification models. |
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Address |
University of Utah |
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Corporate Author |
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Thesis |
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Publisher |
University of Nebraska at Omaha |
Place of Publication |
Omaha, USA |
Editor |
Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi |
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Language |
English |
Summary Language |
|
Original Title |
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Series Editor |
Hosssein Baharmand |
Series Title |
|
Abbreviated Series Title |
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Series Volume |
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Series Issue |
|
Edition |
1 |
|
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ISSN |
2411-3387 |
ISBN |
979-8-218-21749-5 |
Medium |
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Track |
Doctoral Consortium Abstract |
Expedition |
|
Conference |
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Notes |
|
Approved |
no |
|
|
Call Number |
ISCRAM @ idladmin @ |
Serial |
2599 |
|
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Author |
Henrik Artman; Joel Brynielsson; Björn J.E. Johansson; Jiri Trnka |
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Title |
Dialogical emergency management and strategic awareness in emergency communication |
Type |
Conference Article |
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Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
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Volume |
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Issue |
|
Pages |
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Keywords |
Civil defense; Communication; Disasters; Information systems; Risk management; Screening; Dialogue; Emergency communication; Emergency information; Emergency management; Emergency response; Information strategy; Social media; Strategic awareness; Emergency services |
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Abstract |
This paper introduces two concepts-dialogical emergency management and strategic awareness-as means to use and understand the content of social media for the purpose of emergency communication. Dialogical emergency management denotes that the emergency management organizations follow what people publish in various social media on emergencies and ongoing emergency response, and then adjust their information strategies in a way that matches the expectations and needs for emergency information of the public. The concept of strategic awareness suggests that it is essential to have an understanding of the receiver (public) of emergency information but also to have an understanding of the receivers' idea about the emergency and emergency response. Hence, the notion of strategic awareness incorporates structured awareness of how people interpret, value, and reacts on communication based on what they think about the sender's (emergency management organization's) actual intentions and motives. |
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Address |
Swedish Defence Research Agency, SE-164 90 Stockholm, Sweden |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
|
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ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
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Track |
Early Warning and Alert Systems |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
|
|
Call Number |
|
Serial |
273 |
|
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|
Author |
Caroline Rizza; Ângela Guimarães Pereira; Paula Curvelo |
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Title |
Do-it-yourself justice: Considerations of social media use in a crisis situation: The case of the 2011 vancouver riots |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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|
Volume |
|
Issue |
|
Pages |
411-415 |
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Keywords |
Information systems; Canucks; Crisis situations; Ethical considerations; Ethics; Ice hockey; Media narratives; Media reporting; Social media; Philosophical aspects |
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Abstract |
On 15 June 2011, the ice hockey Stanley Cup final series between the Vancouver Canucks and the Boston Bruins took place in Vancouver. As the Vancouver Canucks were losing, riots started in downtown Vancouver. Social media were used to communicate between authorities and citizens, including the rioters. The media reporting on these events frame these communications with different narratives, which in turn raise different ethical considerations. This paper identifies those narratives and reflects upon the ideas of justice, fairness, responsibility, accountability and integrity as key ethical considerations. The paper also identifies some difficulties arising from the use of social media in crisis situations. |
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Address |
European Commission, JRC, Telecom ParisTech, France; European Commission, JRC, France |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
|
|
Language |
English |
Summary Language |
English |
Original Title |
|
|
|
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
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|
|
Series Volume |
|
Series Issue |
|
Edition |
|
|
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
|
|
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Track |
Emergency Management Information Systems |
Expedition |
|
Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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|
Notes |
|
Approved |
no |
|
|
Call Number |
|
Serial |
881 |
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Author |
Hayley Watson; Rachel L. Finn |
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Title |
Privacy and ethical implications of the use of social media during a volcanic eruption: Some initial thoughts |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
416-420 |
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Keywords |
Data privacy; Information systems; Volcanoes; Aviation industry; Crisis; Data protection; Ethical implications; Ethics; Privacy infringement; Social media; Volcanic eruptions; Philosophical aspects |
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Abstract |
In a relatively new area of research for crisis management, this working paper presents a preliminary discussion of some of the privacy and ethical implications surrounding the use of social media in the event of a crisis. The paper uses the chaos caused by the eruptions of the Eyjafjallajokull volcano in 2010 to contextualise the analysis. It begins by presenting two case studies of the use of social media by members of the public and the aviation industry during the crisis caused by the ash plume. The paper then proceeds to briefly highlight some select ethical and privacy implications stemming from the use of social media such as privacy infringements and inequality. The paper concludes by briefly summarising the findings of the paper and considering next steps for future research in this area. |
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Address |
Trilateral Research and Consulting, United Kingdom |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
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Track |
Emergency Management Information Systems |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1070 |
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Author |
Rachel L. Finn; Hayley Watson; Kush Wadhwa |
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Title |
Exploring big ?crisis? data in action: potential positive and negative externalities |
Type |
Conference Article |
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Year |
2015 |
Publication |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2015 |
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Volume |
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Issue |
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Pages |
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Keywords |
Big data; crisis data; humanitarian aid; social impacts; social media |
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Abstract |
As growing emphasis is placed on engaging with big ?crisis? data, including data from social media, GPS, and satellite, adequate policies and measures must be in place in order to use this data in an ethically and legally responsible manner. The current working paper introduces the BYTE study, which is working towards identifying and understanding the various positive and negative externalities, or impacts, associated with the use of big ?crisis? data. This insight paper provides a preliminary discussion of various externalities that may be encountered in this study. By doing so, the authors highlight the need for additional research in this area to promote ethically and legally responsible crisis data practices. |
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Publisher |
University of Agder (UiA) |
Place of Publication |
Kristiansand, Norway |
Editor |
L. Palen; M. Buscher; T. Comes; A. Hughes |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9788271177881 |
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Track |
Ethical, Legal and Social Issues |
Expedition |
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Conference |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1206 |
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Author |
Amirah M. Majid; Emma S. Spiro |
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Title |
Crisis in a Foreign Language: Emergency Services and Limited English Populations |
Type |
Conference Article |
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Year |
2016 |
Publication |
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2016 |
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Volume |
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Issue |
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Pages |
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Keywords |
Limited English Proficiency Populations; Policy; Social Media; Social Practices |
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Abstract |
Social media are increasingly used by emergency responders as part of the communication infrastructure during crisis. As such, it is important to understand how these new technologies offer opportunities and barriers to information access for population affected during crisis events. In particular, this project explores the extent to which Twitter is used to provide emergency-related information to vulnerable populations both during routine and crisis contexts. We look longitudinally, across four years, at the online information and communication behaviors of official emergency responders in the United States. Our results demonstrate a notable lack of cross-language crisis communication on social media. We discuss the practical implications of these results, and offer directions for future work and improvement of practices. |
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Publisher |
Federal University of Rio de Janeiro |
Place of Publication |
Rio de Janeiro, Brasil |
Editor |
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
2411-3423 |
ISBN |
978-84-608-7984-44 |
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Track |
Ethical, Legal and Social Issues |
Expedition |
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Conference |
13th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1363 |
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