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Author Stephen Kelly; Xiubo Zhang; Khurshid Ahmad pdf  openurl
  Title Mining Multimodal Information on Social Media for Increased Situational Awareness Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017  
  Volume Issue Pages 613-622  
  Keywords Spatio-temporal; Social media analysis; Multimodal analysis; Geolocation  
  Abstract Social media platforms have become a source of high volume, real-time information describing significant events in a timely fashion. In this paper we describe a system for the real-time extraction of information from text and image content in Twitter messages and combine the spatio-temporal metadata of the messages to filter the data stream for emergency events and visualize the output on an interactive map. Twitter messages for a geographic region are monitored for flooding events by analysing the text content and images posted. Events detected are compared with a ground truth to see if information in social media correlates with actual events. We propose an Intrusion Index as part of this prototype to facilitate ethical harvesting of data. A map layer is created by the prototype system that visualises the analysis and filtered Twitter messages by geolocation.  
  Address rinity College Dublin, Ireland  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 2049  
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Author Keri K. Stephens; Jessica L. Ford; Ashley Barrett; Michael J. Mahometa pdf  isbn
openurl 
  Title Alert networks of ICTs and sources in campus emergencies Type Conference Article
  Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014  
  Volume Issue Pages 652-661  
  Keywords Information systems; Mobile devices; Risk management; Emergency alerts; Emergency management; ICTs; Safety communications; Social media; Social networking (online)  
  Abstract This study contributes an understanding of how ICTs and varying information sources work together during emergency alerts. It builds on the prior work on campus active shooter events by examining an organization that used a range of ICTs including mobile devices, social media, organizational tools, and news media, to notify their stakeholders about an emergency. The study design used a survey to capture the responses from a random sample of over 1000 stakeholders-students, faculty, and staff-who were notified of an active shooter emergency. The findings from the first three notifications suggest that messages reaching the most stakeholders were (a) sent by official sources through ICTs like mobile phones; (b) official email communication, and (c) messages that included face-to-face communication. While 11 different ICTs were included in the study, mass media (i.e., television and radio), and social media (Twitter and Facebook) did not function substantially in the emergency alert process.  
  Address University of Texas at Austin, United States  
  Corporate Author Thesis  
  Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780692211946 Medium  
  Track Social Media in Crisis Response and Management Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 974  
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Author Steve Peterson; Denis Gusty pdf  isbn
openurl 
  Title Incorporating Digital Volunteers into Exercises: A Case Study on CAUSE V Type Conference Article
  Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018  
  Volume Issue Pages 1126-1129  
  Keywords experiment, social media, digital volunteers, research, exercise  
  Abstract The U.S. Department of Homeland Security (DHS) Science and Technology Directorate (S&T) and Canada Department of National Defence's Centre for Security Science conducted its fifth Canada-U.S. Enhanced Resiliency Experiment (CAUSE V) on November 15 – 16, 2017 along the border between the Canadian province of British Columbia and the state of Washington. The experiment tested emerging technologies to promote more effective communication and information sharing for emergency management officials and first responder agencies on both sides of the border in response to a Mt. Baker volcanic eruption and lahar mudflow scenario. The CAUSE V experiment explored the use of trained digital volunteers to provide operational and public information support to emergency management professionals. These digital volunteers were assigned to monitor simulated social media platforms, identifying information according to pre-assigned mission assignments, including misinformation and rumor control, and reporting this information to emergency management officials and first responder agencies. Researchers from the University of Washington were in attendance to specifically observe the efforts of the digital volunteers during the experiment. Research observations, and the benefits of integrating the research and practitioner communities, will be highlighted on the poster.  
  Address  
  Corporate Author Thesis  
  Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium  
  Track Poster Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 2187  
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Author Steve Peterson; Chris Thompson; Cat Graham pdf  isbn
openurl 
  Title Getting Disaster Data Right: A Call for Real-time Research in Disaster Response Type Conference Article
  Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018  
  Volume Issue Pages 851-859  
  Keywords Social media, digital volunteers, data collection and analysis model, human intervention, virtual activation  
  Abstract In the response phase of disasters, minimal research has been conducted on the near real-time operational usage of social media. Research findings during this phase could provide evidence to the emergency management community that social media content can be retrieved, verified, and ultimately utilized in decision-making. This paper discusses potential strategies for conducting future research in near real-time during disasters to gain insightful knowledge rarely captured. Following the April 25, 2015, magnitude 7.8 Nepal earthquake, a team of 20 digital volunteers were virtually activated for 48 hours to extract medical-related information from multiple social media platforms and Internet sources. This practitioner insight paper examines methods applied to filter, classify, analyze, verify, and distribute the medical-related information in a timely manner. Association of past research studies are applied to the digital volunteer's experience within a case study framework, calling attention to the feasibility of digital volunteers as an information source in future research.  
  Address  
  Corporate Author Thesis  
  Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium  
  Track Case studies and reflections from practice Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 2157  
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Author Steve Peterson; Keri Stephens; Hemant Purohit; Amanda Hughes pdf  isbn
openurl 
  Title When Official Systems Overload: A Framework for Finding Social Media Calls for Help during Evacuations Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages  
  Keywords Disasters, social media, hurricanes, data, framework, public safety  
  Abstract During large-scale disasters it is not uncommon for Public Safety Answering Points (e.g., 9-1-1) to encounter

service disruptions or become overloaded due to call volume. As observed in the two past United States hurricane

seasons, citizens are increasingly turning to social media whether as a consequence of their inability to reach

9-1-1, or as a preferential means of communications. Relying on past research that has examined social media

use in disasters, combined with the practical knowledge of the first-hand disaster response experiences, this paper

develops a knowledge-driven framework containing parameters useful in identifying patterns of shared

information on social media when citizens need help. This effort explores the feasibility of determining

differences, similarities, common themes, and time-specific discoveries of social media calls for help associated

with hurricane evacuations. At a future date, validation of this framework will be demonstrated using datasets

from multiple disasters. The results will lead to recommendations on how the framework can be modified to make

it applicable as a generic disaster-type characterization tool.
 
  Address National Institutes of Health, United States of America;The University of Texas at Austin;George Mason University;Brigham Young University  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T8- Social Media in Crises and Conflicts Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes Approved no  
  Call Number Serial 1928  
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Author Steven Sheetz; Andrea Kavanaugh; Edward Fox; Riham Hassan; Seungwon Yang; Mohamed Magdy; Shoemaker Donald pdf  isbn
openurl 
  Title Information Uses and Gratifications Related to Crisis: Student Perceptions since the Egyptian Uprising Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages  
  Keywords Uses and gratifications theory; information sources; Internet; social media; structural equation modeling  
  Abstract People use diverse sources of information, e.g., newspapers, TV, Internet news, social media, and face-to-face

conversations, to make sense of crises. We apply uses and gratifications theory (UGT) and structural equation

modeling to illustrate how using internet-based information sources since the political uprisings in Egypt influence

perceptions of information satisfaction. Consistent with expectations we find that content and process gratifications

constructs combine to explain information satisfaction, while social gratifications do not significantly influence

satisfaction in the context of a crisis. This suggests that UGT is useful for evaluating the use of information

technology in a context where information is limited in quantity and reliability.
 
  Address Virginia Tech, United States of America;Microsoft;Louisiana State University;Arab Academy of Science and Technology  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T8- Social Media in Crises and Conflicts Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes Approved no  
  Call Number Serial 1862  
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Author Jeannette N. Sutton pdf  isbn
openurl 
  Title When online is off: Public communications following the February 2011 Christchurch, NZ, earthquake Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Earthquakes; Information systems; Crisis communications; Disaster response; Electronic channels; Information access; Local government; On-line communication; Public communications; Social media; Disasters  
  Abstract This work in progress investigates the communication issues encountered and the strategies used by local government to communicate electronically with disaster affected individuals in the immediate aftermath of the February 2011 earthquake in Christchurch, NZ. It also provides a preliminary examination of the effects of information access on individual perceptions of community resiliency. We draw from a variety of data sources, including field research, interviews, and focus groups with local community members. Ongoing survey research will be integrated into future papers and presentations. This research provides insight into online crisis communications and the effectiveness of strategies to communicate with members of the public in a post-disaster environment when there is limited access to information via electronic channels. © 2012 ISCRAM.  
  Address University of Colorado, Colorado Springs, United States  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Open Track Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 213  
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Author Jeannette N. Sutton; Emma S. Spiro; Britta Johnson; Sean M. Fitzhugh; Mathew Greczek; Carter T. Butts pdf  isbn
openurl 
  Title Connected communications: Network structures of official communications in a technological disaster Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Disasters; Information dissemination; Information systems; Oil spills; Direct communications; Informal communication; Information exchanges; Micro-blogging services; Network structures; On-line information; Social media; Technological disasters; Social networking (online)  
  Abstract Informal online communication channels are being utilized for official communications in disaster contexts. Channels such as networked microblogging enable public officials to broadcast messages as well as engage in direct communication exchange with individuals. Here we investigate online information exchange behaviors of a set of state and federal organizations during the Deepwater Horizon 2010 oil spill disaster. Using data from the popular microblogging service Twitter, we analyze the roles individual organizations play in the dissemination of information to the general public online, and the conversational microstructure of official posts. We discuss characteristics and features of following networks, centrality, and conversational dynamics that may affect information exchange in disaster. This research provides insight into the use of networked communications during an event of heightened public concern, describes implications of conversational features, and suggests directions for future research. © 2012 ISCRAM.  
  Address University of Colorado, Colorado Springs, United States; University of California, Irvine, United States  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 214  
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Author Teun Terpstra; Richard Stronkman; Arnout De Vries; Geerte L. Paradies pdf  isbn
openurl 
  Title Towards a realtime Twitter analysis during crises for operational crisis management Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Disaster prevention; Information filtering; Information retrieval; Information systems; Monitoring; Storms; Crisis communications; Crisis management; Graphical displays; Information extraction tools; Natural hazard; Self organizations; Social media; Twitter; Social networking (online)  
  Abstract Today's crises attract great attention on social media, from local and distant citizens as well as from news media. This study investigates the possibilities of real-time and automated analysis of Twitter messages during crises. The analysis was performed through application of an information extraction tool to nearly 97,000 tweets that were published shortly before, during and after a storm hit the Pukkelpop 2011 festival in Belgium. As soon as the storm hit the festival tweet activity increased exponentially, peaking at 576 tweets per minute. The extraction tool enabled analyzing tweets through predefined (geo)graphical displays, message content filters (damage, casualties) and tweet type filters (e.g., retweets). Important topics that emerged were 'early warning tweets', 'rumors' and the 'self-organization of disaster relief' on Twitter. Results indicate that automated filtering of information provides valuable information for operational response and crisis communication. Steps for further research are discussed. © 2012 ISCRAM.  
  Address HKV Consultants, Netherlands; Twitcident, Netherlands; TNO, Netherlands  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 215  
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Author Therese Habig; Richard Lüke; Simon Gehlhar; Torben Sauerland; Daniel Tappe pdf  openurl
  Title A Consolidated Understanding of Disaster Community Technologies Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 778-791  
  Keywords Disaster Community Technologies, social media and crowdsourcing, categorization and classification schema, knowledge base  
  Abstract Since the beginning of this millennium, there has been an increasing use of social media and crowdsourcing (SMCS) technologies in disaster situations (Reuter & Kaufhold, 2018). Disaster management organizations and corresponding research are increasingly working on ways of integrating SMCS into the processes of crisis management. In a changing technological landscape to address disasters, and with increasing diversity of stakeholders in disasters, the purpose of this research is to provide an overview of technologies for SMCS within disasters to improve community resilience. The identified and analyzed technologies are summarized under the term “Disaster Community Technologies” (DCT). The paper presents a classification schema (the “DCT-schema”) for those technologies. The goal is to generate an overview of DCT in a rapidly evolving environment and to provide the practical benefit for different stakeholders to identify the right one from the overview.  
  Address safety innovation center; safety innovation center; safety innovation center; safety innovation center; safety innovation center  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Social Media for Disaster Response and Resilience Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes habig@safetyinnovation.center Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2373  
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Author Thomas Ludwig; Christian Reuter; Ralf Heukäufer; Volkmar Pipek pdf  isbn
openurl 
  Title CoTable: Collaborative Social Media Analysis with Multi-Touch Tables Type Conference Article
  Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015  
  Volume Issue Pages  
  Keywords Collaboration; CSCW; multi-touch tables; social media  
  Abstract To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables.  
  Address  
  Corporate Author Thesis  
  Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9788271177881 Medium  
  Track Social Media Studies Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved yes  
  Call Number Serial 1228  
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Author Thomas Papadimos; Nick Pantelidis; Stelios Andreadis; Aristeidis Bozas; Ilias Gialampoukidis; Stefanos Vrochidis; Ioannis Kompatsiaris pdf  isbn
openurl 
  Title Real-time Alert Framework for Fire Incidents Using Multimodal Event Detection on Social Media Streams Type Conference Article
  Year 2022 Publication ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2022  
  Volume Issue Pages 623-635  
  Keywords Alert framework; social media; event detection; kernel density estimation; community detection  
  Abstract The frequency of wildfires is growing day by day due to vastly climate changes. Forest fires can have a severe impact on human lives and the environment, which can be minimised if the population has early and accurate warning mechanisms. To date, social media are able to contribute to early warning with the additional, crowd-sourced information they can provide to the emergency response workers during a crisis event. Nevertheless, the detection of real-world fire incidents using social media data, while filtering out the unavoidable noise, remains a challenging task. In this paper, we present an alert framework for the real-time detection of fire events and we propose a novel multimodal event detection model, which fuses both probabilistic and graph methodologies and is evaluated on the largest fires in Spain during 2019.  
  Address Centre for Research & Technology Hellas Information Technologies Institute Thessaloniki, Greece;Centre for Research & Technology Hellas Information Technologies Institute Thessaloniki, Greece;Centre for Research & Technology Hellas Information Technologie  
  Corporate Author Thesis  
  Publisher Place of Publication Tarbes, France Editor Rob Grace; Hossein Baharmand  
  Language English Summary Language Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-82-8427-099-9 Medium  
  Track Social Media for Crisis Management Expedition Conference  
  Notes Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2443  
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Author Thomas Spielhofer; Anna Sophie Hahne; Christian Reuter; Marc-André Kaufhold; Stefka Schmid pdf  isbn
openurl 
  Title Social Media Use in Emergencies of Citizens in the United Kingdom Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages  
  Keywords Emergencies; social media; Twitter; Facebook; representative study  
  Abstract People use social media in various ways including looking for or sharing information during crises or emergencies

(e.g. floods, storms, terrorist attacks). Few studies have focused on European citizens? perceptions, and just one

has deployed a representative sample to examine this. This article presents the results of one of the first

representative studies on this topic conducted in the United Kingdom. The study shows that around a third (34%)

have used social media during an emergency and that such use is more widespread among younger people. In

contrast, the main reasons for not using social media in an emergency include technological concerns and that the

trustworthiness of social media content is doubtful. However, there is a growing trend towards increased use. The

article deduces and explores implications of these findings, including problems potentially arising with more

citizens sharing information on social media during emergencies and expecting a response.
 
  Address Technische Universität Darmstadt, Science and Technology for Peace and Security (PEASEC), Germany;The Tavistock Institute of Human Relations (TIHR)  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T8- Social Media in Crises and Conflicts Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes Approved no  
  Call Number Serial 1849  
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Author Robert Thomson; Naoya Ito; Hinako Suda; Fangyu Lin; Yafei Liu.; Ryo Hayasaka; Ryuzo Isochi; Zhou Wang pdf  isbn
openurl 
  Title Trusting tweets: The Fukushima disaster and information source credibility on Twitter Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Cell culture; Information systems; Nuclear power plants; Social networking (online); Anonymity; Credibility; Crisis communications; Deindividuation; Fukushima; Social media; Trust; Twitter; Disasters  
  Abstract This paper focuses on the micro-blogging service Twitter, looking at source credibility for information shared in relation to the Fukushima Daiichi nuclear power plant disaster in Japan. We look at the sources, credibility, and between-language differences in information shared in the month following the disaster. Messages were categorized by user, location, language, type, and credibility of information source. Tweets with reference to third-party information made up the bulk of messages sent, and it was also found that a majority of those sources were highly credible, including established institutions, traditional media outlets, and highly credible individuals. In general, profile anonymity proved to be correlated with a higher propensity to share information from low credibility sources. However, Japanese-language tweeters, while more likely to have anonymous profiles, referenced low-credibility sources less often than non-Japanese tweeters, suggesting proximity to the disaster mediating the degree of credibility of shared content. © 2012 ISCRAM.  
  Address Graduate School of International Media, Communication and Tourism Studies, Japan; Research Faculty of Media Communication, Hokkaido University, Japan  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 216  
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Author Tom Wilson; Stephanie A. Stanek; Emma S. Spiro; Kate Starbird pdf  openurl
  Title Language Limitations in Rumor Research? Comparing French and English Tweets Sent During the 2015 Paris Attacks Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017  
  Volume Issue Pages 546-553  
  Keywords social media; rumoring, language; crisis informatics; information diffusion  
  Abstract The ubiquity of social media facilitates widespread participation in crises. As individuals converge online to understand a developing situation, rumors can emerge. Little is currently known about how online rumoring behavior varies by language. Exploring a rumor from the 2015 Paris Attacks, we investigate Twitter rumoring behaviors across two languages: French, the primary language of the affected population; and English, the dominant language of Internet communication. We utilize mixed methods to qualitatively code and quantitatively analyze rumoring behaviors across French and English language tweets. Most interestingly, temporal engagement in the rumor varies across languages, but proportions of tweets affirming and denying a rumor are very similar. Analyzing tweet deletions and retweet counts, we find slight (but not significant) differences between languages. This work offers insight into potential limitations of previous research of online rumoring, which often focused exclusively on English language content, and demonstrates the importance of considering language in future work.  
  Address Human Centered Design and Engineering, University of Washington ; Information School, Department of Sociology, University of Washington  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 2042  
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Author Simon Tucker; Vitaveska Lanfranchi; Neil Ireson; Alfonso Sosa; Gregoire Burel; Fabio Ciravegna pdf  isbn
openurl 
  Title Straight to the information I need: Assessing collational interfaces for emergency response Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Information systems; Emergency response; Information overloads; Paper-based interfaces; Situational awareness; Social media; User study; Emergency services  
  Abstract Collational interfaces gather information from a range of sources and present them to users. Information overload is tackled by processing information in the back-end and providing interactive means to filter and browse data. Such interfaces have applications in emergency response – giving users the right information to act effectively. In this paper we explore a collational interface for emergency response, carrying out a user study that compares it to a paper based interface and one which presents data without collating it. We demonstrate that a collational interface allows users to build a picture of an emergency, but not necessarily in less time. © 2012 ISCRAM.  
  Address Department of Computer Science, University of Sheffield, United Kingdom; Knowledge Media Institute, Open University, United Kingdom  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 221  
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Author Yulia Tyshchuk; William A. Wallace pdf  isbn
openurl 
  Title The use of social media by local government in response to an extreme event: Del norte county, CA response to the 2011 Japan tsunami Type Conference Article
  Year 2013 Publication ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2013  
  Volume Issue Pages 802-811  
  Keywords Civil defense; Information systems; Risk management; Tsunamis; Affected area; Emergency management; Extreme events; Feed-back loop; First responders; Local government; Monitoring information; Social media; Disasters  
  Abstract Social media has become increasingly important for emergency management. One example is its current use by governmental organizations to disseminate emergency-relevant information. During disaster events, it is imperative for people in affected areas to obtain accurate information. People using social media make a conscious decision to trust, act on, propagate or disregard emergency-relevant information. However, local government, in general, has not developed agreed upon ways to use social media in emergencies. This study documents how emergency management was able to successfully partner with local media and utilize social media to develop important relationships with the affected community via social media in emergencies. The study demonstrates a way to successfully utilize social media during disaster events in several ways: by closing a feedback loop between first responders and the public, by monitoring information flow, and by providing regular updates to the public.  
  Address Rensselaer Polytechnic Institute, United States  
  Corporate Author Thesis  
  Publisher Karlsruher Institut fur Technologie Place of Publication KIT; Baden-Baden Editor T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9783923704804 Medium  
  Track Social Media Expedition Conference 10th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 1031  
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Author Valerio Lorini; Carlos Castillo; Francesco Dottori; Milan Kalas; Domenico Nappo; Peter Salamon pdf  isbn
openurl 
  Title Integrating Social Media into a Pan-European Flood Awareness System: A Multilingual Approach Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages  
  Keywords Social Media, Disaster Risk Management, Flood Risk  
  Abstract This paper describes a prototype system that integrates social media analysis into the European Flood Awareness

System (EFAS). This integration allows the collection of social media data to be automatically triggered by flood

risk warnings determined by a hydro-meteorological model. Then, we adopt a multi-lingual approach to find

flood-related messages by employing two state-of-the-art methodologies: language-agnostic word embeddings

and language-aligned word embeddings. Both approaches can be used to bootstrap a classifier of social media

messages for a new language with little or no labeled data. Finally, we describe a method for selecting relevant and

representative messages and displaying them back in the interface of EFAS.
 
  Address European Commission, Joint Research Centre (JRC), Ispra, Italy;Universitat Pompeu Fabra, Barcelona, Spain;KAJO, Slovakia  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T8- Social Media in Crises and Conflicts Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes Approved no  
  Call Number Serial 1854  
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Author Valerio Lorini; Carlos Castillo; Steve Peterson; Paola Rufolo; Hemant Purohit; Diego Pajarito; João Porto de Albuquerque; Cody Buntain pdf  openurl
  Title Social Media for Emergency Management: Opportunities and Challenges at the Intersection of Research and Practice Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 772-777  
  Keywords Crisis Informatics, Social Media, Workshop Report, Disaster Management  
  Abstract This paper summarizes key opportunities and challenges identified during the workshop “Social Media for Disaster Risk Management: Researchers Meet Practitioners” which took place online in November 2020. It constitutes a work-in-progress towards identifying new directions for research and development of systems that can better serve the information needs of emergency managers. Practitioners widely recognize the potential of accessing timely information from social media. Nevertheless, the discussion outlined some critical challenges for improving its adoption during crises. In particular, validating such information and integrating it with authoritative information and into more traditional information systems for emergency managers requires further work, and the negative impacts of misinformation and disinformation need to be prevented.  
  Address European Commission, Joint Research Centre (JRC), Ispra, Italy; Universitat Pompeu Fabra, Barcelona, Spain; Community Emergency Response Team, Montgomery County, Maryland, USA; European Commission, Joint Research Centre, Ispra, Italy; George Mason Univers  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Social Media for Disaster Response and Resilience Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes valerio.lorini@ec.europa.eu Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2372  
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Author Valerio Lorini; Javier Rando; Diego Saez-Trumper; Carlos Castillo pdf  isbn
openurl 
  Title Uneven Coverage of Natural Disasters in Wikipedia: The Case of Floods Type Conference Article
  Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020  
  Volume Issue Pages 688-703  
  Keywords Social Media, News Values, Wikipedia, Natural Disasters, Floods.  
  Abstract The usage of non-authoritative data for disaster management provides timely information that might not be available through other means. Wikipedia, a collaboratively-produced encyclopedia, includes in-depth information about many natural disasters, and its editors are particularly good at adding information in real-time as a crisis unfolds. In this study, we focus on the most comprehensive version of Wikipedia, the English one. Wikipedia offers good coverage of disasters, particularly those having a large number of fatalities. However, by performing automatic content analysis at a global scale, we also show how the coverage of floods in Wikipedia is skewed towards rich, English-speaking countries, in particular the US and Canada. We also note how coverage of floods in countries with the lowest income is substantially lower than the coverage of floods in middle-income countries. These results have implications for analysts and systems using Wikipedia as an information source about disasters.  
  Address European Commission, Joint Research Centre (JRC), Ispra, Italy Universitat Pompeu Fabra, Barcelona, Spain; Universitat Pompeu Fabra, Barcelona, Spain; Wikimedia Foundation; Universitat Pompeu Fabra, Barcelona, Spain  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-27-63 ISBN 2411-3449 Medium  
  Track Social Media for Disaster Response and Resilie Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management  
  Notes valerio.lorini@ec.europa.eu Approved no  
  Call Number Serial 2264  
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Author Annemijn F. Van Gorp pdf  isbn
openurl 
  Title Integration of volunteer and technical communities into the humanitarian aid sector: Barriers to collaboration Type Conference Article
  Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014  
  Volume Issue Pages 622-631  
  Keywords Information systems; Expert networks; Interorganizational collaboration; Social media; Software platforms; Supporting technology; Technical community; Societies and institutions  
  Abstract Volunteer and Technical Communities (V&TCs) with expertise in the collection, analysis and presentation of data and the development of supporting technologies, have potential to inform humanitarian aid organizations and help increase the efficiency of their operations. This study analyzes the role of V&TCs during recent response efforts and identifies a number of challenges of organizational nature that need to be overcome in order for aid organizations to harness the potential of V&TCs. The study finds that V&TCs can broadly be categorized into software platform development communities, mapping collaborations, expert networks and data aggregators. Evidence of collaboration with aid organizations however remains limited, suggesting a number of barriers need to be overcome, including (1) limited resources; (2) the management of volunteers; (3) different levels of engagement; (4) level of commitment by V&TCs; (5) different ways of working; and (6) aid organizations' limited knowledge about V&TCs' expertise.  
  Address Hague University of Applied Sciences, Netherlands  
  Corporate Author Thesis  
  Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780692211946 Medium  
  Track Social Media in Crisis Response and Management Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 1042  
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Author Vitaveska Lanfranchi pdf  openurl
  Title Machine Learning and Social Media in Crisis Management: Agility vs Ethics Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017  
  Volume Issue Pages 256-265  
  Keywords Machine Learning; Social Media; Intelligent systems; Ethics; Privacy; Mitigation Strategies  
  Abstract One of the most used sources of information for fast and flexible crisis information is social media or crowdsourced data, as the information is rapidly disseminated, can reach a large amount of target audience and covers a wide variety of topics. However, the agility that these new methodologies enable comes at a price: ethics and privacy. This paper presents an analysis of the ethical risks and implications of using automated system that learn from social media data to provide intelligence in crisis management. The paper presents a short overview on the use of social media data in crisis management to then highlight ethical implication of machine learning and social media data using an example scenario. In conclusion general mitigation strategies and specific implementation guidelines for the scenario under analysis are presented.  
  Address OAK Group, Department of Computer Science, University of Sheffield  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Ethical, Legal and Social Issues Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 2016  
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Author Vivek Velivela; Chahat Raj; Muhammad Salman Tiwana; Raj Prasanna; Mahendra Samarawickrama; Mukesh Prasad pdf  isbn
openurl 
  Title The Effectiveness of Social Media Engagement Strategy on Disaster Fundraising Type Conference Article
  Year 2023 Publication Proceedings of the ISCRAM Asia Pacific Conference 2022 Abbreviated Journal Proc. ISCRAM AP 2022  
  Volume Issue Pages 228-239  
  Keywords Social Media; Disaster Donations; Disasters; Facebook; Donor Advocacy  
  Abstract Social media has been a powerful tool and integral part of communication, especially during natural disasters. Social media platforms help nonprofits in effective disaster management by disseminating crucial information to various communities at the earliest. Besides spreading information to every corner of the world, various platforms incorporate many features that give access to host online fundraising events, process online donations, etc. The current literature lacks the theoretical structure investigating the correlation between social media engagement and crisis management. Large nonprofit organisations like the Australian Red Cross have upscaled their operations to help nearly 6,000 bushfire survivors through various grants and helped 21,563 people with psychological support and other assistance through their recovery program (Australian Red Cross, 2021). This paper considers the case of bushfires in Australia 2019-2020 to inspect the role of social media in escalating fundraising via analysing the donation data of the Australian Red Cross from October 2019 – March 2020 and analysing the level of public interaction with their Facebook page and its content in the same period.  
  Address University of Technology Sydney; University of Technology Sydney; University of Technology Sydney; Massey University; Australian Red Cross; University of Technology Sydney  
  Corporate Author Thesis  
  Publisher Massey Unversity Place of Publication Palmerston North, New Zealand Editor Thomas J. Huggins, V.L.  
  Language English Summary Language Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-0-473-66845-7 Medium  
  Track Open Track Expedition Conference  
  Notes Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2496  
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Author Maximilian Walther; Sven Schaust; Michael Kaisser pdf  isbn
openurl 
  Title Social media-based event detection for crisis management in the al za'atari refugee camp Type Conference Article
  Year 2013 Publication ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2013  
  Volume Issue Pages 927-928  
  Keywords Hardware; Crisis management; Event detection; Refugee camps; Relief organizations; Situational awareness; Social media analytics; Social media datum; User-generated content; Information systems  
  Abstract Social Media data allows for profound analyses of user-generated content in order to predict or manage disasters and crisis situations. In this paper, we present an analysis of tweets from and about Al Za'atari, a refugee camp in Jordan close to the Syrian border. Our results are based on the analysis of location-tagged tweets by our “Avalanche” system in order to support an accurate situational awareness picture for on-site and off-site operators from relief organizations on evolving events and challenges.  
  Address AGT Group (R and D) GmbH, Germany  
  Corporate Author Thesis  
  Publisher Karlsruher Institut fur Technologie Place of Publication KIT; Baden-Baden Editor T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9783923704804 Medium  
  Track Practitioners Track Expedition Conference 10th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 1058  
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Author Wang, D. pdf  isbn
openurl 
  Title Public Cognition and Perception on Social Media in Crisis Type Conference Article
  Year 2023 Publication Proceedings of the 20th International ISCRAM Conference Abbreviated Journal Iscram 2023  
  Volume Issue Pages 1081-1082  
  Keywords Crisis Informatics; Social Media Data; Risk Communication; Collective Attention; Risk Perception; Protective Action Decision Model, Word Embedding, BERTopic  
  Abstract Microblogging platforms have been increasingly used in crisis, facilitating more participatory communication between official response channels and affected communities. Despite the potential benefits, research has shown that disaster response organizations could not effectively utilize social media data due to data deluge (Knox 2022). To better understand the information needed for disaster response, we turn to the National Incident Management System Guidance for public information officers (PIOs) (NIMS Basic Guidance for PIOs 2020), the primary spokesperson for emergency management organizations. The guidance indicates that PIOs use social media for two major purposes, supporting their operational needs and gauging public perception of risk and incident response. To support the operational needs, the crisis informatics literature has heavily focused on information types supporting situational awareness, including serviceable, eyewitness or actionable information. However, the information representing public perception, such as people’s cognitive and perceptual processes in response to incidents, has been less addressed at scale. To bridge the gap between quantitative study in crisis informatics and information representing cognitive and perceptual processes and better support the task of PIOs, I focus on the study of people’s cognitive and perceptual processes on social media for my research. Cognitive and perceptual processes refer to the way that people pay attention to or process environmental inputs, including the mental activities of acquisition, processing or evaluation of environmental cues, social cues, and warnings. These processes reveal people’s perception of- and decision-making in response to potential threats. With this focus, I seek to answer the following research question: How could people’s cognitive and perceptual processes be inferred from their social media activities in crisis to benefit stakeholders in incident response? My interest in tracing this overall theme through a varied range of sub-tasks produces three more specific research questions: RQ1. How can information exposure and attention be operationalized to highlight cognitive and perceptual processes? RQ2. How do people’s perception of risk communications from stakeholders vary in crisis? RQ3. How could a principled and scalable pipeline be designed to identify people’s cognitive and affective perceptions on Twitter? I took cues from the Protective Action Decision Model (Lindell and Perry 2012) and leveraged baselines in the literature to address these research questions. To address the first research question, I proposed a metric that conceptualized and operationalized the predecision process. The proposed metric was incorporated into a pipeline and applied to two real-word events to recommend messages that represent the shift of collective attention of those locally affected with a specialized focus on cognitive and perceptual processes. To address the second research question, I went beyond the perception of risks to include perceptions of risk communications by stakeholders. I performed an empirical study of the relation between risk communications by stakeholders and different kinds of public perceptions (Lindell and Perry 2012). To address the third research question, I proposed a future work to provide benchmark coding schemes, datasets and models to quantitatively identify information representing cognitive and perceptual processes. I will leverage existing benchmark datasets in the literature (Olteanu et al. 2014; Imran et al. 2016; Alam et al. 2018; Zahra et al. 2020; Rudra et al. 2017; Mazloom et al. 2018; Purohit et al. 2018) and coding schemes in qualitative studies (Trumbo et al. 2016; Demuth et al. 2018) and create benchmark classification models.  
  Address University of Utah  
  Corporate Author Thesis  
  Publisher University of Nebraska at Omaha Place of Publication Omaha, USA Editor Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi  
  Language English Summary Language Original Title  
  Series Editor Hosssein Baharmand Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition 1  
  ISSN 2411-3387 ISBN 979-8-218-21749-5 Medium  
  Track Doctoral Consortium Abstract Expedition Conference  
  Notes Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2599  
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