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Author Murray E. Jennex pdf  isbn
openurl 
  Title Social media – Truly viable for crisis response? Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Availability; Hardware; Cell phone; Crisis events; Crisis response; San Diego; Social media; Information systems  
  Abstract On September 8, 2011 the Great San Diego/Southwest Blackout occurred. Approximately 5 million people were affected by this blackout. This paper explores the availability of social media following such a crisis event. Contrary to expectations, the cell phone system did not have the expected availability and as a result, users had a difficult time using social media to status/contact family and friends. This paper presents a survey exploring the use and availability of social media during the Great San Diego/Southwest Blackout event. © 2012 ISCRAM.  
  Address San Diego State University, United States  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 23  
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Author Henrik Artman; Joel Brynielsson; Björn J.E. Johansson; Jiri Trnka pdf  isbn
openurl 
  Title Dialogical emergency management and strategic awareness in emergency communication Type Conference Article
  Year 2011 Publication 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 Abbreviated Journal ISCRAM 2011  
  Volume Issue Pages  
  Keywords Civil defense; Communication; Disasters; Information systems; Risk management; Screening; Dialogue; Emergency communication; Emergency information; Emergency management; Emergency response; Information strategy; Social media; Strategic awareness; Emergency services  
  Abstract This paper introduces two concepts-dialogical emergency management and strategic awareness-as means to use and understand the content of social media for the purpose of emergency communication. Dialogical emergency management denotes that the emergency management organizations follow what people publish in various social media on emergencies and ongoing emergency response, and then adjust their information strategies in a way that matches the expectations and needs for emergency information of the public. The concept of strategic awareness suggests that it is essential to have an understanding of the receiver (public) of emergency information but also to have an understanding of the receivers' idea about the emergency and emergency response. Hence, the notion of strategic awareness incorporates structured awareness of how people interpret, value, and reacts on communication based on what they think about the sender's (emergency management organization's) actual intentions and motives.  
  Address Swedish Defence Research Agency, SE-164 90 Stockholm, Sweden  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Lisbon Editor M.A. Santos, L. Sousa, E. Portela  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9789724922478 Medium  
  Track Early Warning and Alert Systems Expedition Conference 8th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 273  
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Author Zahra Ashktorab; Christopher Brown; Manojit Nandi; Aron Culotta pdf  isbn
openurl 
  Title Tweedr: Mining twitter to inform disaster response Type Conference Article
  Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014  
  Volume Issue Pages 354-358  
  Keywords Data mining; Disaster prevention; Disasters; Extraction; Filtration; Information systems; Social networking (online); Classification methods; Disaster response; Extraction phase; Logistic regressions; Natural disasters; Social media; Specific information; Text mining; Emergency services  
  Abstract In this paper, we introduce Tweedr, a Twitter-mining tool that extracts actionable information for disaster relief workers during natural disasters. The Tweedr pipeline consists of three main parts: classification, clustering and extraction. In the classification phase, we use a variety of classification methods (sLDA, SVM, and logistic regression) to identify tweets reporting damage or casualties. In the clustering phase, we use filters to merge tweets that are similar to one another; and finally, in the extraction phase, we extract tokens and phrases that report specific information about different classes of infrastructure damage, damage types, and casualties. We empirically validate our approach with tweets collected from 12 different crises in the United States since 2006.  
  Address University of Maryland, College Park, United States; University of Texas, Austin, United States; Carnegie Mellon University, United States; Illinois Institute of Technology, United States  
  Corporate Author Thesis  
  Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780692211946 Medium  
  Track Humanitarian Information Systems Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 275  
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Author Oleg Aulov; Adam Price; Milton Halem pdf  isbn
openurl 
  Title AsonMaps: A platform for aggregation visualization and analysis of disaster related human sensor network observations Type Conference Article
  Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014  
  Volume Issue Pages 802-806  
  Keywords Data visualization; Disaster prevention; Disasters; Information systems; Population statistics; Sensor networks; Visualization; Citizen science; Crowdsourcing; Disaster management; Human sensor networks; Situational awareness; Social media datum; Emergency services  
  Abstract In this paper, we describe AsonMaps, a platform for collection, aggregation, visualization and analysis of near real-time, geolocated quantifiable information from a variety of heterogeneous social media outlets in order to provide emergency responders and other coordinating federal agencies not only with the means of listening to the affected population, but also to be able to incorporate this data into geophysical and probabilistic disaster forecast models that guide their response actions. Hurricane Sandy disaster is examined as a use-case scenario discussing the different types of quantifiable information that can be extracted from Instagram and Twitter.  
  Address University of Maryland Baltimore County, United States  
  Corporate Author Thesis  
  Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780692211946 Medium  
  Track Visual Analytics for Crisis Management Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 280  
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Author George H. Bressler; Murray E. Jennex; Eric G. Frost pdf  isbn
openurl 
  Title X24 Mexico: Stronger together Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Scheduling; Crisis response; Disaster scenario; Eastern Europe; Self-organize; Social media; Southern California; Web 2.0 tools; Work in progress; Information systems  
  Abstract Can populations self-organize a crisis response? This is a work in progress report on Exercise 24, X24, Mexico, a follow up to the first two exercises, X24 and X24 Europe The X24 exercises used a variety of free and low-cost social media and web 2.0 tools to organize, plan, and manage local and international expertise and organizations in the response to a preset disaster scenario. The first X24 focused on Southern California, while the second X24, X24 Europe, focused on the Balkan area of Eastern Europe. These exercises involved over 12,500 participants for X24 while X24 Europe had over 49,000 participants. This paper presents an overview of the recently completed X24 Mexico exercise, as well as the preliminary results. © 2012 ISCRAM.  
  Address San Diego State University, United States  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Open Track Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 84  
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Author Xiao LongDeng; Hui Zhang; Ya Qi Tang; Le Yi Ren pdf  isbn
openurl 
  Title Risk Analysis of International Spreading in 2014 Ebola Outbreak to China Compared to Social Media Type Conference Article
  Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015  
  Volume Issue Pages  
  Keywords Airline Data; Ebola; Online Opinion Analysis; Risk analysis; social media  
  Abstract The 2014 West African EbolaOutbreak raisedfrom Sierra Leone, Guinea, and Liberia at December in 2013 has been reported to cause 21296 cases and 8429 deaths until now which became the deadliest recorded in history. In this paper, we proposed the riskanalysis to assess the international spread risk from mentioned three African countries to China by GEM(Global Epidemic Mobility) Model. As another part of analysis, we crawled related online social media data of Ebola from the most four favorite online social networks (including SINA, TENCENT) in China from June to November in 2014.By analyzing these attained social media data and airline data of GEM, we found some interesting results. For example, Beijing has the most importing risk of Ebola while it has the hottest discussion on social network.. Furthermore, we showed analysis of combining social network data with geographicaldemonstration and Chinese citizen sentiment towards this disaster.  
  Address  
  Corporate Author Thesis  
  Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9788271177881 Medium  
  Track Planning, Foresight and Risk Analysis Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved yes  
  Call Number Serial 1304  
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Author Peter A. Jongejan; Tim J. Grant pdf  isbn
openurl 
  Title Social media in command & control: An extended framework Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Communication; Information systems; Peer to peer networks; Basic theory; Crisis management; Dynamic environments; Network-enabled capabilities; Social media; Social software; Theoretical development; Work-in-progress; File editors  
  Abstract Our research is aimed at investigating whether social media has a role to play in military Command & Control. Since social media is peer-to-peer, it could facilitate Network-Enabled Capabilities. A useful theoretical development is Reuter, Marx, and Pipek's (2011) proposal of a two-by-two matrix for social software infrastructure. Their framework assumes one-way communication and monolithic organizations. However, to operate in a real-time, dynamic environment, crisis management organizations must close the decision-making loop. Moreover, they must be structured into an action part that handles the crisis on-site, and a control part that monitors and directs operations in real time. The purpose of this work-in-progress paper is to present our extension of Reuter et al's framework. The paper outlines Reuter et al's framework, summarises the basic theory of Command & Control, describes how we extended Reuter et al's framework, and outlines further research. © 2012 ISCRAM.  
  Address Netherlands Defence Academy, Netherlands  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 137  
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Author Andrea Kavanaugh; Steven D. Sheetz; Riham Hassan; Seungwon Yang; Hicham G. Elmongui; Edward A. Fox; Mohamed Magdy; Donald J. Shoemaker pdf  isbn
openurl 
  Title Between a rock and a cell phone: Communication and information technology use during the 2011 Egyptian uprising Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Cellular telephones; Information systems; Mobile phones; Contextual factors; Information technology use; Innovation diffusion; Innovation diffusion theory; Middle East; Opinion leaders; Social media; Social media datum; Social networking (online)  
  Abstract Many observers heralded the use of social media during recent political uprisings in the Middle East even dubbing Iran's post election protests a “Twitter Revolution”. We seek to put into perspective the use of social media in Egypt during the mass political demonstrations in 2011. We draw on innovation diffusion theory to argue that these media could have had an impact beyond their low adoption rates due to other factors related to demographics and social networks. We supplement our social media data analysis with survey data we collected in June 2011 from an opportunity sample of Egyptian youth. We conclude that in addition to the contextual factors noted above, the individuals within Egypt who used Twitter during the uprising have the characteristics of opinion leaders. These findings contribute to knowledge regarding the role of opinion leaders and social media, especially Twitter, during violent political demonstrations. © 2012 ISCRAM.  
  Address Virginia Tech, Blacksburg, VA 24061, United States; Arab Academy for Science and Technology, Cairo, Egypt; Alexandria University, Alexandria, Egypt  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 138  
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Author Susannah McClendon; Anthony C. Robinson pdf  isbn
openurl 
  Title Leveraging geospatially-oriented social media communications in disaster response Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Disasters; Emergency services; Information filtering; Information systems; Crisis management; Design considerations; Geographic information; Information resource; Mashups; Social media; Spatial informations; Support crisis management; Information management  
  Abstract Geospatially-oriented social media communications have emerged as a common information resource to support crisis management. Our research compares the capabilities of two popular systems used to collect and visualize such information – Project Epic's Tweak the Tweet (TtT) and Ushahidi. Our research uses geospatially-oriented social media gathered by both projects during recent disasters to compare and contrast the frequency, content, and location components of contributed information to both systems. We compare how data was gathered and filtered, how spatial information was extracted and mapped, and the mechanisms by which the resulting synthesized information was shared with response and recovery organizations. In addition, we categorize the degree to which each platform in each disaster led to actions by first responders and emergency managers. Based on the results of our comparisons we identify key design considerations for future social media mapping tools to support crisis management. © 2012 ISCRAM.  
  Address GeoVISTA Center, Department of Geography, Pennsylvania State University, United States  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Geographic Information Science and Technology Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 166  
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Author Susanna Nilsson; Joel Brynielsson; Magdalena Granasen; Charlotte Hellgren; Sinna Lindquist; Mikael Lundin; Maribel Narganes Quijano; Jiri Trnka pdf  isbn
openurl 
  Title Making use of new media for pan-European crisis communication Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Hardware; Alerting; Crisis Information; New media; Screening tool; Social media; Information systems  
  Abstract Social or new media have over the past years become an integrated part of human communication, both as a means to establish and maintain social relationships, but also as a means of sharing and co-creating information. New media comes with an array of possibilities for individuals as well as organisations, corporations and authorities. Within the field of crisis communication new media possibilities, such as online sharing and social networking, has had an impact on the way crisis information is disseminated and updated. This paper addresses the issues related to using new media as a means of communicating crisis information and broadcasting alerting messages to the general population, and also discusses the role of new media in future pan-European alerting. It focuses on current and on-going research on social media for crisis communication. An extensive systematic literature review was done to identify factors that affect the use of social media for alerting and warning. These factors were mirrored in experiences, collected through interviews, in crisis communication organisations in three European regions (Sweden, Czech Republic and Spain). The factors finally form the basis for suggestions regarding the design of technological tools for both communication and information collection as part of a pan-European alerting system. © 2012 ISCRAM.  
  Address Swedish Defence Research Agency, SE-164 90 Stockholm, Sweden; Tecnalia Research and Innovation, Parque Tecnológico de Bizkaia, E-48170 Zamudio, Spain  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 175  
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Author Axel Schulz; Heiko Paulheim; Florian Probst pdf  isbn
openurl 
  Title Crisis information management in the Web 3.0 age Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Information management; Information systems; Risk management; World Wide Web; Crowdsourcing; Emergency management; Linked open datum; Participatory Sensing; Social media; Data handling  
  Abstract The effectiveness of emergency response largely depends on having a precise, up-to-date situational picture. With the World Wide Web having evolved from a small read-only text collection to a large-scale collection of socially created data accessible both to machines and humans alike, with the advent of social media and ubiquitous mobile applications, new sources of information are available. Currently, that potentially valuable information remains mostly unused by the command staff, mainly because the sheer amount of information cannot be handled efficiently. In this paper, we show an approach for turning massive amounts of unstructured citizen-generated content into relevant information supporting the command staff in making better informed decisions. We leverage Linked Open Data and crowdsourcing for processing data from social media, and we show how the combination of human intelligence in the crowd and automatic approaches for enhancing the situational picture with Linked Open Data will lead to a Web 3.0 approach for more efficient information handling in crisis management. © 2012 ISCRAM.  
  Address Technische Universität, Darmstadt, Germany; SAP Research, Germany  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Intelligent Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 203  
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Author Lise Ann St. Denis; Amanda L. Hughes; Leysia Palen pdf  isbn
openurl 
  Title Trial by fire: The deployment of trusted digital volunteers in the 2011 shadow lake fire Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Civil defense; Disasters; Information systems; Lakes; Risk management; Crisis informatics; Digital volunteers; Emergency management; Social media; Trusted volunteers; Human resource management  
  Abstract We report on the use of a team of trusted digital volunteers during the 2011 Shadow Lake Fire that occurred in the US Pacific Northwest to extend the social media capacity of a Type I incident management team. In this case study, we outline the tools and processes used by this virtual team to coordinate their activities, monitor social media communication and to establish communications with the public around the event. Finally, we discuss the potential merits and limitations of implementing a team of trusted volunteers and explore how this idea could be incorporated into emergency management organizations. © 2012 ISCRAM.  
  Address ATLAS, Project EPIC, University of Colorado, Boulder, United States; Computer Science, Project EPIC, University of Colorado, Boulder, United States  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 207  
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Author Jeannette N. Sutton pdf  isbn
openurl 
  Title When online is off: Public communications following the February 2011 Christchurch, NZ, earthquake Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Earthquakes; Information systems; Crisis communications; Disaster response; Electronic channels; Information access; Local government; On-line communication; Public communications; Social media; Disasters  
  Abstract This work in progress investigates the communication issues encountered and the strategies used by local government to communicate electronically with disaster affected individuals in the immediate aftermath of the February 2011 earthquake in Christchurch, NZ. It also provides a preliminary examination of the effects of information access on individual perceptions of community resiliency. We draw from a variety of data sources, including field research, interviews, and focus groups with local community members. Ongoing survey research will be integrated into future papers and presentations. This research provides insight into online crisis communications and the effectiveness of strategies to communicate with members of the public in a post-disaster environment when there is limited access to information via electronic channels. © 2012 ISCRAM.  
  Address University of Colorado, Colorado Springs, United States  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Open Track Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 213  
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Author Jeannette N. Sutton; Emma S. Spiro; Britta Johnson; Sean M. Fitzhugh; Mathew Greczek; Carter T. Butts pdf  isbn
openurl 
  Title Connected communications: Network structures of official communications in a technological disaster Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Disasters; Information dissemination; Information systems; Oil spills; Direct communications; Informal communication; Information exchanges; Micro-blogging services; Network structures; On-line information; Social media; Technological disasters; Social networking (online)  
  Abstract Informal online communication channels are being utilized for official communications in disaster contexts. Channels such as networked microblogging enable public officials to broadcast messages as well as engage in direct communication exchange with individuals. Here we investigate online information exchange behaviors of a set of state and federal organizations during the Deepwater Horizon 2010 oil spill disaster. Using data from the popular microblogging service Twitter, we analyze the roles individual organizations play in the dissemination of information to the general public online, and the conversational microstructure of official posts. We discuss characteristics and features of following networks, centrality, and conversational dynamics that may affect information exchange in disaster. This research provides insight into the use of networked communications during an event of heightened public concern, describes implications of conversational features, and suggests directions for future research. © 2012 ISCRAM.  
  Address University of Colorado, Colorado Springs, United States; University of California, Irvine, United States  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 214  
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Author Teun Terpstra; Richard Stronkman; Arnout De Vries; Geerte L. Paradies pdf  isbn
openurl 
  Title Towards a realtime Twitter analysis during crises for operational crisis management Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Disaster prevention; Information filtering; Information retrieval; Information systems; Monitoring; Storms; Crisis communications; Crisis management; Graphical displays; Information extraction tools; Natural hazard; Self organizations; Social media; Twitter; Social networking (online)  
  Abstract Today's crises attract great attention on social media, from local and distant citizens as well as from news media. This study investigates the possibilities of real-time and automated analysis of Twitter messages during crises. The analysis was performed through application of an information extraction tool to nearly 97,000 tweets that were published shortly before, during and after a storm hit the Pukkelpop 2011 festival in Belgium. As soon as the storm hit the festival tweet activity increased exponentially, peaking at 576 tweets per minute. The extraction tool enabled analyzing tweets through predefined (geo)graphical displays, message content filters (damage, casualties) and tweet type filters (e.g., retweets). Important topics that emerged were 'early warning tweets', 'rumors' and the 'self-organization of disaster relief' on Twitter. Results indicate that automated filtering of information provides valuable information for operational response and crisis communication. Steps for further research are discussed. © 2012 ISCRAM.  
  Address HKV Consultants, Netherlands; Twitcident, Netherlands; TNO, Netherlands  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 215  
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Author Robert Thomson; Naoya Ito; Hinako Suda; Fangyu Lin; Yafei Liu.; Ryo Hayasaka; Ryuzo Isochi; Zhou Wang pdf  isbn
openurl 
  Title Trusting tweets: The Fukushima disaster and information source credibility on Twitter Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Cell culture; Information systems; Nuclear power plants; Social networking (online); Anonymity; Credibility; Crisis communications; Deindividuation; Fukushima; Social media; Trust; Twitter; Disasters  
  Abstract This paper focuses on the micro-blogging service Twitter, looking at source credibility for information shared in relation to the Fukushima Daiichi nuclear power plant disaster in Japan. We look at the sources, credibility, and between-language differences in information shared in the month following the disaster. Messages were categorized by user, location, language, type, and credibility of information source. Tweets with reference to third-party information made up the bulk of messages sent, and it was also found that a majority of those sources were highly credible, including established institutions, traditional media outlets, and highly credible individuals. In general, profile anonymity proved to be correlated with a higher propensity to share information from low credibility sources. However, Japanese-language tweeters, while more likely to have anonymous profiles, referenced low-credibility sources less often than non-Japanese tweeters, suggesting proximity to the disaster mediating the degree of credibility of shared content. © 2012 ISCRAM.  
  Address Graduate School of International Media, Communication and Tourism Studies, Japan; Research Faculty of Media Communication, Hokkaido University, Japan  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 216  
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Author Simon Tucker; Vitaveska Lanfranchi; Neil Ireson; Alfonso Sosa; Gregoire Burel; Fabio Ciravegna pdf  isbn
openurl 
  Title Straight to the information I need: Assessing collational interfaces for emergency response Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Information systems; Emergency response; Information overloads; Paper-based interfaces; Situational awareness; Social media; User study; Emergency services  
  Abstract Collational interfaces gather information from a range of sources and present them to users. Information overload is tackled by processing information in the back-end and providing interactive means to filter and browse data. Such interfaces have applications in emergency response – giving users the right information to act effectively. In this paper we explore a collational interface for emergency response, carrying out a user study that compares it to a paper based interface and one which presents data without collating it. We demonstrate that a collational interface allows users to build a picture of an emergency, but not necessarily in less time. © 2012 ISCRAM.  
  Address Department of Computer Science, University of Sheffield, United Kingdom; Knowledge Media Institute, Open University, United Kingdom  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Social Media and Collaborative Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 221  
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Author Roser Beneito-Montagut; Susan Anson; Duncan Shaw; Christopher Brewster pdf  isbn
openurl 
  Title Governmental social media use for emergency communication Type Conference Article
  Year 2013 Publication ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2013  
  Volume Issue Pages 828-833  
  Keywords Civil defense; Disasters; Information systems; Risk management; Emergency communication; Emergency management; Governmental agency; Information flows; Institutional resilience; Social media; Web 2.0 tools; Societies and institutions  
  Abstract The possibility of crowdsourced information, multi-geographical and multi-organisational information flows during emergencies and crises provided by web 2.0 tools are providing emergency management centres with new communication challenges and opportunities. Building on the existing emergency management and social media literature, this article explores how institutions are using and adopting social media for emergency communication. By examining the drivers and barriers of social media adoption in two European governmental agencies dealing with emergencies, the paper aims to establish a framework to examine whether and how institutional resilience could be improved.  
  Address Aston Business School, United Kingdom; Warwick Business School, United Kingdom  
  Corporate Author Thesis  
  Publisher Karlsruher Institut fur Technologie Place of Publication KIT; Baden-Baden Editor T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9783923704804 Medium  
  Track Social Media Expedition Conference 10th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 302  
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Author Jesse Blum; Genovefa Kefalidou; Robert Houghton; Martin Flintham; Unna Arunachalam; Murray Goulden pdf  isbn
openurl 
  Title Majority report: Citizen empowerment through collaborative sensemaking Type Conference Article
  Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014  
  Volume Issue Pages 767-771  
  Keywords Digital storage; Citizen engagements; Collaborative sensemaking; Crisis informatics; Emergency responders; Narrative; Sensemaking; Sensemaking activities; Social media; Information systems  
  Abstract In the past crisis sensemaking activities have primarily been controlled by professional emergency responders and the media. Social media, however, has the potential to see a shift towards more grassroots and ad hoc citizen engagement. This paper sets out our vision and our progress in implementation of a new online platform called 'Majority Report', which aims to empower citizen sensemaking activities around crisis events. The concept is to facilitate citizen volunteers to draw together a range of digital media (photographs, Tweets, videos, etc.) to present stories of crisis events, and thus demarcate arguments about different understandings in terms of the temporal ordering of event narrative components and their relations to each other. Through collaborative usages of the platform, accounts may be improved by others, and variants may be presented and compared to challenge existing assumptions and beliefs.  
  Address Horizon Digital Economy Research, University of Nottingham, United Kingdom  
  Corporate Author Thesis  
  Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780692211946 Medium  
  Track Social Media in Crisis Response and Management Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 330  
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Author Sherri L. Condon; Jason R. Robinson pdf  isbn
openurl 
  Title Communication media use in emergency response management Type Conference Article
  Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014  
  Volume Issue Pages 687-696  
  Keywords Information systems; Managers; Catastrophic event; Communication media; Emergency response; Emergency response management; Information and Communication Technologies; Instant messaging; Social media; University campus; Emergency services  
  Abstract The communications of emergency response managers were tracked during simulated catastrophic events at a university campus in the Washington, D.C. region. Local, state, and federal response managers interacted with each other and with students using a variety of communication media in order to investigate the utility of new communication channels for emergency response management. Students and emergency managers interacted using a Twitter-like platform and a portal built with Ushahidi crowd-sourcing software. The emergency managers also used a chat interface that included private instant messaging, telephone, and the county's existing emergency web portal. Their media use was analyzed along with the functions of their communications, and the patterns that emerged are described and quantified.  
  Address MITRE Corporation, United States  
  Corporate Author Thesis  
  Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780692211946 Medium  
  Track Social Media in Crisis Response and Management Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 412  
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Author Dharma Dailey; Kate Starbird pdf  isbn
openurl 
  Title Visible skepticism: Community vetting after Hurricane Irene Type Conference Article
  Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014  
  Volume Issue Pages 777-781  
  Keywords Hardware; Crisis informatics; Crowdsourcing; Information diffusion; Journalism; Misinformation; Rumors; Social media; Information systems  
  Abstract Social media enable rapid, peer-to-peer information flow during crisis events, affordances that have both positive and negative consequences. The potential for spreading misinformation is a significant concern. Drawing on an empirical study of information-sharing practices in a crisis-affected community in the Catskill Mountains after Hurricane Irene, this paper describes how an ad hoc group of community members, led by a handful of journalists, employed specific work practices to mitigate misinformation. We illustrate how the group appropriated specific tools and performed visible skepticism, among other techniques, to help control the spread of false rumors. These findings suggest implications for the design of tools and the development of best practices for supporting community-led, crowd-powered response efforts during disasters.  
  Address Human Centered Design and Engineering, University of Washington, United States  
  Corporate Author Thesis  
  Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780692211946 Medium  
  Track Social Media in Crisis Response and Management Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 421  
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Author Shideh Dashti; Leysia Palen; Mehdi P. Heris; Kenneth M. Anderson; T. Jennings Anderson; Scott Anderson pdf  isbn
openurl 
  Title Supporting disaster reconnaissance with social media data: A design-oriented case study of the 2013 Colorado floods Type Conference Article
  Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014  
  Volume Issue Pages 632-641  
  Keywords Disasters; Information systems; Crisis informatics; Engineering reconnaissance; Extreme events; Infrastructure performance; Situational awareness; Social media; Floods  
  Abstract Engineering reconnaissance following an extreme event is critical in identifying the causes of infrastructure failure and minimizing such consequences in similar future events. Typically, however, much of the data about infrastructure performance and the progression of geological phenomena are lost during the event or soon after as efforts move to the recovery phase. A better methodology for reliable and rapid collection of perishable hazards data will enhance scientific inquiry and accelerate the building of disaster-resilient cities. In this paper, we explore ways to support post-event reconnaissance through the strategic collection and reuse of social media data and other remote sources of information, in response to the September 2013 flooding in Colorado. We show how tweets, particularly with postings of visual data and references to location, may be used to directly support geotechnical experts by helping to digitally survey the affected region and to navigate optimal paths through the physical space in preparation for direct observation.  
  Address University of Colorado Boulder, United States; Federal Highway Administration, United States  
  Corporate Author Thesis  
  Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780692211946 Medium  
  Track Social Media in Crisis Response and Management Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 423  
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Author John Edmonds; Louiqa Raschid; Hassan Sayyadi; Shanchan Wu pdf  openurl
  Title Exploiting social media to provide humanitarian users with event search and recommendations Type Conference Article
  Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010  
  Volume Issue Pages  
  Keywords Decision making; Information systems; Public relations; Blogospheres; Decision makers; Disaster response; Event detection; Geolocations; Personalizations; Public perception; Social media; Disasters  
  Abstract Humanitarian decision makers rely on timely and accurate information for decision-making. Since satisfactory disaster response is key to building public trust and confidence, they need to monitor and track disaster related discourse to gauge public perception and to avert public relations disasters. Social media, e.g., the blogosphere, has empowered citizens to provide content and has increased information diversity. The challenge is to make sense of this diverse and noisy data and interpret results in context. For example, search results can be clustered around an event or occurrence at some geo-location and time. Personalization and recommendations can further filter content and focus on the most relevant and important data. We apply our research on event detection and recommendation to support event based search and apply it to a large blog collection (blog.spinn3r.com).  
  Address University of Maryland, College Park, MD, United States  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Technologies and Tools Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 468  
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Author Adam Flizikowski; Witold Holubowicz; Anna Stachowicz; Laura Hokkanen; Taina Kurki; Nina Päivinen; Thomas Delavallade pdf  isbn
openurl 
  Title Social media in crisis management – The iSAR+ project survey Type Conference Article
  Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014  
  Volume Issue Pages 707-711  
  Keywords Disaster prevention; Information systems; Mobile telecommunication systems; Risk management; Citizens; Crisis management; Disaster relief; Social media; User requirements; Surveys  
  Abstract Social media together with still growing social media communities has become a powerful and promising solution in crisis and emergency management. Previous crisis events have proved that social media and mobile technologies used by citizens (widely) and public services (to some extent) have contributed to the post-crisis relief efforts. The iSAR+ EU FP7 project aims at providing solutions empowering citizens and PPDR (Public Protection and Disaster Relief) organizations in online and mobile communications for the purpose of crisis management especially in search and rescue operations. This paper presents the results of survey aiming at identification of preliminary end-user requirements in the close interworking with end-users across Europe.  
  Address University of Technology and Life Sciences Poland, Poland; ITTI Ltd., Poland; Emergency Services College, Finland; University of Eastern Finland, Finland; Thales, France  
  Corporate Author Thesis  
  Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN 9780692211946 Medium  
  Track Social Media in Crisis Response and Management Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 499  
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Author Lida Khalili Gheidary pdf  openurl
  Title Social media and Iran's post-election crisis Type Conference Article
  Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010  
  Volume Issue Pages  
  Keywords Information systems; Crisis situations; Iran; On-line collaborations; Online participation; Research and development; Social media; Social Network Sites; Social networking (online)  
  Abstract In this research-in-progress paper, the role of social media during the two months of the Iranian post-election crisis in Summer 2009 has been studied. In search of emergent social phenomena, particular emphasis is given to online participation and collaboration throughout social network sites. This study demonstrates the extent to which such media can gain prominence and challenge traditional practices as well as challenging the next level of research and development of social media during crisis situations.  
  Address London School of Economics, United Kingdom  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume (down) Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Collaboration and Social Networking Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 525  
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