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	Author	Ryo Otaka; Osamu Uchida; Keisuke Utsu
	Title	Prototype of Notification and Status Monitoring System Using LINE Smartphone Application to Support Local Communities			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	450-458
	Keywords	Care, Application, Social media
	Abstract	Japanese society is aging rapidly, so an increasing number of households currently consists of only elderly single people or couples. We propose a system that uses LINE (a mobile communication application) for sending notices containing information from local governments to elderly or physically disabled people, as well as for efficient monitoring by local governments and social workers of the health conditions and statuses of such people. Our system can be used by anyone who has a smartphone with LINE installed. We have also conducted an operational test of a prototype of our system.
	Address	Tokai University; Tokai University; Tokai University
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Social Media and Community Engagement Supporting Resilience Building	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1659
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	Author	Linda Plotnick; Starr Roxanne Hiltz; Sukeshini Grandhi; Julie Dugdale
	Title	Real or Fake? User Behavior and Attitudes Related to Determining the Veracity of Social Media Posts			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	439-449
	Keywords	Social media, trustworthiness, fake news
	Abstract	Citizens and Emergency Managers need to be able to distinguish “fake” (untrue) news posts from real news posts on social media during disasters. This paper is based on an online survey conducted in 2018 that produced 341 responses from invitations distributed via email and through Facebook. It explores to what extent and how citizens generally assess whether postings are “true” or “fake,” and describes indicators of the trustworthiness of content that users would like. The mean response on a semantic differential scale measuring how frequently users attempt to verify the news trustworthiness (a scale from 1-never to 5-always) was 3.37. The most frequent message characteristics citizens' use are grammar and the trustworthiness of the sender. Most respondents would find an indicator of trustworthiness helpful, with the most popular choice being a colored graphic. Limitations and implications for assessments of trustworthiness during disasters are discussed.
	Address	New Jersey Institute of Technology; Eastern Connecticut State University; New Jersey Institute of Technology; University of Grenoble
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Social Media and Community Engagement Supporting Resilience Building	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	1665
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	Author	Jess Kropczynski; Rob Grace; Julien Coche; Shane Halse; Eric Obeysekare; Aurélie Montarnal; Frederick Bénaben; Andrea Tapia
	Title	Identifying Actionable Information on Social Media for Emergency Dispatch			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	428-438
	Keywords	Public Safety Answering Point (PSAP), Social Media, Qualitative Coding
	Abstract	Crisis informatics researchers have taken great interest in methods to identify information relevant to crisis events posted by digital bystanders on social media. This work codifies the information needs of emergency dispatchers and first responders as a method to identify actionable information on social media. Through a design workshop with public safety professionals at a Public-Safety Answering Point (PSAP) in the United States, we develop a set of information requirements that must be satisfied to dispatch first responders and meet their immediate situational awareness needs. We then present a manual coding scheme to identify information satisfying these requirements in social media posts and apply this scheme to fictitious tweets professionals propose as actionable information to better assess ways that this information may be communicated. Finally, we propose automated methods from previous literature in the field that can be used to implement these methods in the future.
	Address	University of Cincinnati; The Pennsylvania State University; coles des Mines d'Albi Carmaux; The Pennsylvania State University; The Pennsylvania State University; coles des Mines d'Albi Carmaux; The Pennsylvania State University; coles des Mines d'Albi Carmaux
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Social Media and Community Engagement Supporting Resilience Building	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1672
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	Author	Marta Poblet Balcell; Stan Karanasios; Vanessa Cooper
	Title	Look after Your Neighbours: Social Media and Vulnerable Groups during Extreme Weather Events			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	408-415
	Keywords	Social media, vulnerable populations, extreme weather events, emergency management organisations
	Abstract	Emergency management organisations across the world routinely use social media to reach out populations for preparedness and response to extreme weather events. In this paper we present a preliminary analysis of social media strategies towards vulnerable populations in the State of Victoria (Australia). Using the notion of vulnerability in an emergency management context (e.g. older persons, socially/geographically isolated persons, people with disabilities, refugee/recent migrant communities) we explore whether and how organisations address vulnerable groups with targeted messages. Our initial findings suggest that organisations do not tend to interact directly with these groups. Rather, reliance on 'information brokers' (intermediary organisations and individuals with an expected duty of care) seems to be a preferred strategy.
	Address	RMIT University; RMIT University; RMIT University
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Social Media and Community Engagement Supporting Resilience Building	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1679
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	Author	Maryam Shahbazi; Christian Ehnis; Majid Shahbazi; Deborah Bunker
	Title	Tweeting from the Shadows: Social Media Convergence Behaviour During the 2017 Iran-Iraq Earthquake			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	416-427
	Keywords	Social Media Crisis Communication, Convergence Behaviour, Earthquake, Natural Disaster
	Abstract	Official policies, socioeconomic and demographic factors influence how individuals cope with, and respond to natural disasters. Understanding the impact of these factors in social media crisis communications studies is difficult. This paper focuses on convergence behaviour during social media crisis communication in an environment where the access to commercial social media platforms is highly restricted. This study is designed as a case which analyses 41,745 Tweets communicated during an earthquake event and for the two weeks after. This research aims to understand how different communities use social media services for communication during extreme events. The content of the Tweets shows users' attitudes toward government policies as well as the social difficulties of ethnic groups reflecting on the use of social media in crises communication. The results indicate a “political effect” on this online crisis communication. This behaviour was not expected and has been underreported in the current body of knowledge.
	Address	The University of Sydney; The University of Sydney; Azad University; The University of Sydney
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Social Media and Community Engagement Supporting Resilience Building	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1682
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	Author	Anouck Adrot; Samuel Auclair; Julien Coche; Audrey Fertier; Cécile Gracianne; Aurélie Montarnal
	Title	Using Social Media Data in Emergency Management: A Proposal for a Socio-technical Framework and a Systematic Literature Review			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	470-479
	Keywords	data eco-system; data processing; social media; information management; information technology; emergency organization
	Abstract	Data represents an essential resource to the management of emergencies: organizations have been growingly investing in technologies and resources to lever data as an asset before, during, and after disasters and emergencies. However, research on data usage in emergency management remains fragmented, preventing practitioners and scholars from approaching data comprehensively. To address this gap, this research in progress consists of a systematic review of the literature in a two-steps approach: we first propose a socio-technical framework and use it in an exploratory mapping of the main topics covered by the literature. Our preliminary findings suggest that research on data usage primarily focuses on technological opportunities and affordances and, hence, lacks practical implementation aspects in organizations. The expected contribution is double. First, we contribute to a more comprehensive understanding of data usage in emergency management. Second, we propose future avenues for research on data and resilience.
	Address	Dauphine Recherches en Management; French Geological Survey BRGM; IMT Mines Albi; IMT Mines Albi; French Geological Survey BRGM; IMT Mines Albi
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Data and Resilience: Opportunities and Challenges	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2433
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	Author	Dario Salza; Edoardo Arnaudo; Giacomo Blanco; Claudio Rossi
	Title	A 'Glocal' Approach for Real-time Emergency Event Detection in Twitter			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	570-583
	Keywords	Emergency; Event Detection; Social Media; Twitter; Incremental Clustering
	Abstract	Social media like Twitter offer not only an unprecedented amount of user-generated content covering developing emergencies but also act as a collector of news produced by heterogeneous sources, including big and small media companies as well as public authorities. However, this volume, velocity, and variety of data constitute the main value and, at the same time, the key challenge to implement and automatic detection and tracking of independent emergency events from the real-time stream of tweets. Leveraging online clustering and considering both textual and geographical features, we propose, implement, and evaluate an algorithm to automatically detect emergency events applying a ‘glocal’ approach, i.e., offering a global coverage while detecting events at local (municipality level) scale.
	Address	LINKS Foundation; LINKS Foundation; LINKS Foundation; LINKS Foundation
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2440
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	Author	Pooneh Mousavi; Cody Buntain
	Title	“Please Donate for the Affected”: Supporting Emergency Managers in Finding Volunteers and Donations in Twitter Across Disasters			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	605-622
	Keywords	social media; crisis in formatics; volunteers; donations; emergency support functions
	Abstract	Despite the outpouring of social support posted to social media channels in the aftermath of disaster, finding and managing content that can translate into community relief, donations, volunteering, or other recovery support is difficult due to the lack of sufficient annotated data around volunteerism. This paper outlines three experiments to alleviate these difficulties. First, we estimate to what degree volunteerism content from one crisis is transferable to another by evaluating the consistency of language in volunteer-and donation-related social media content across 78 disasters. Second it introduces methods for providing computational support in this emergency support function and developing semi-automated models for classifying volunteer-and donation-related social media content in new disaster events. Results show volunteer-and donation-related social media content is sufficiently similar across disasters and disaster types to warrant transferring models across disasters, and we evaluate simple resampling techniques for tuning these models. We then introduce and evaluate a weak-supervision approach to integrate domain knowledge from emergency response officers with machine learningmodelstoimproveclassification accuracy andacceleratethisemergencysupportinnewevents. This method helps to overcome the scarcity in data that we observe related to volunteer-and donation-related social media content.
	Address	University of Maryland, College Park; University of Maryland, College Park
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2442
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	Author	Thomas Papadimos; Nick Pantelidis; Stelios Andreadis; Aristeidis Bozas; Ilias Gialampoukidis; Stefanos Vrochidis; Ioannis Kompatsiaris
	Title	Real-time Alert Framework for Fire Incidents Using Multimodal Event Detection on Social Media Streams			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	623-635
	Keywords	Alert framework; social media; event detection; kernel density estimation; community detection
	Abstract	The frequency of wildfires is growing day by day due to vastly climate changes. Forest fires can have a severe impact on human lives and the environment, which can be minimised if the population has early and accurate warning mechanisms. To date, social media are able to contribute to early warning with the additional, crowd-sourced information they can provide to the emergency response workers during a crisis event. Nevertheless, the detection of real-world fire incidents using social media data, while filtering out the unavoidable noise, remains a challenging task. In this paper, we present an alert framework for the real-time detection of fire events and we propose a novel multimodal event detection model, which fuses both probabilistic and graph methodologies and is evaluated on the largest fires in Spain during 2019.
	Address	Centre for Research & Technology Hellas Information Technologies Institute Thessaloniki, Greece;Centre for Research & Technology Hellas Information Technologies Institute Thessaloniki, Greece;Centre for Research & Technology Hellas Information Technologie
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2443
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	Author	Kiran Zahra; Rahul Deb Das; Frank O. Ostermann; Ross S. Purves
	Title	Towards an Automated Information Extraction Model from Twitter Threads during Disasters			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	637-653
	Keywords	Social media threads; Text summarization; Disasters; Lexicons; Information extraction models; Word embeddings
	Abstract	Social media plays a vital role as a communication source during large-scale disasters. The unstructured and informal nature of such short individual posts makes it difficult to extract useful information, often due to a lack of additional context. The potential of social media threads– sequences of posts– has not been explored as a source of adding context and more information to the initiating post. In this research, we explored Twitter threads as an information source and developed an information extraction model capable of extracting relevant information from threads posted during disasters. We used a crowdsourcing platform to determine whether a thread adds more information to the initial tweet and defined disaster-related information present in these threads into six themes– event reporting, location, time, intensity, casualty and damage reports, and help calls. For these themes, we created the respective thematic lexicons from WordNet. Moreover, we developed and compared four information extraction models trained on GloVe, word2vec, bag-of-words, and thematic bag-of-words to extract and summarize the most critical information from the threads. Our results reveal that 70 percent of all threads add information to the initiating post for various disaster-related themes. Furthermore, the thematic bag-of-words information extraction model outperforms the other algorithms and models for preserving the highest number of disaster-related themes.
	Address	University of Zurich; University of Zurich, IBM; University of Twente; University of Zurich
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2444
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	Author	Carlo Alberto Bono; Barbara Pernici; Jose Luis Fernandez-Marquez; Amudha Ravi Shankar; Mehmet Oguz Mülâyim; Edoardo Nemni
	Title	TriggerCit: Early Flood Alerting using Twitter and Geolocation – A Comparison with Alternative Sources			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	674-686
	Keywords	Social Media; Disaster management; Early Alerting
	Abstract	Rapid impact assessment in the immediate aftermath of a natural disaster is essential to provide adequate information to international organisations, local authorities, and first responders. Social media can support emergency response with evidence-based content posted by citizens and organisations during ongoing events. In the paper, we propose TriggerCit: an early flood alerting tool with a multilanguage approach focused on timeliness and geolocation. The paper focuses on assessing the reliability of the approach as a triggering system, comparing it with alternative sources for alerts, and evaluating the quality and amount of complementary information gathered. Geolocated visual evidence extracted from Twitter by TriggerCit was analysed in two case studies on floods in Thailand and Nepal in 2021. The system respectively returned a large scale and a local scale alert, both in a timely manner and accompanied by a valid geographical description, while providing information complementary to existing disaster alert mechanisms.
	Address	Politecnico di Milano- DEIB;Politecnico di Milano- DEIB;University of Geneva;University of Geneva;Artificial Intelligence Research Institute (IIIA-CSIC); United Nations Satellite Centre (UNOSAT), United Nations Institute for Training and Research (UNITAR)
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2447
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	Author	Nils Bourgon; Benamara Farah; Alda Mari; Véronique Moriceau; Gaetan Chevalier; Laurent Leygue; Yasmine Djadda
	Title	Are Sudden Crises Making me Collapse? Measuring Transfer Learning Performances on Urgency Detection			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	701-709
	Keywords	Sudden crises; Transfer learning; Few-shot learning; Zero-shot learning; Social media content
	Abstract	This paper aims at measuring transfer learning performances across different types of crises related to sudden or unexpected events (like earthquakes, terror attacks, explosions, technological incidents) that cannot be foreseen by emergency services and on the occurrence of which they have virtually no control. Although sudden crises are present in most existing crisis datasets, as far as we are aware, no one studied their impact on classifiers performances when evaluated in an out-of-type scenario in which models are tested on a particular type of crisis unseen during training. Our contribution is threefold: (1) A new dataset of about 3,800 French tweets related to four sudden events that occurred in France annotated for both relatedness (i.e., useful vs. not useful for emergency responders) and urgency (i.e., not useful vs. urgent vs. not urgent), (2) A set of monotask and multitask zero-shot learning experiments to transfer knowledge across events and types, and finally, (3) Experiments involving few-shot learning to measure the amount of sudden events instances needed during training to guarantee good performances. When compared to a cross-event setting, our preliminary results are encouraging and show that transfer from predictable ecological crisis to sudden events is feasible and constitutes a first step towards real-time crisis management systems from social media content.
	Address	IRIT, Université de Toulouse, CNRS, Toulouse INP, UT3; IRIT, Université de Toulouse, CNRS, Toulouse INP, UT3; IJN, CNRS/ENS/EHESS PSL University; IRIT, Université de Toulouse, CNRS, Toulouse INP, UT3; DGSCGC SDAIRS; DGSCGC SDAIRS
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2449
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	Author	Hafiz Budi Firmansyah; Jesus Cerquides; Jose Luis Fernandez-Marquez
	Title	Ensemble Learning for the Classification of Social Media Data in Disaster Response			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	710-718
	Keywords	Ensemble learning; image classification; social media; disaster response
	Abstract	Social media generates large amounts of almost real-time data which has proven valuable in disaster response. Specially for providing information within the first 48 hours after a disaster occurs. However, this potential is poorly exploited in operational environments due to the challenges of curating social media data. This work builds on top of the latest research on automatic classification of social media content, proposing the use of ensemble learning to help in the classification of social media images for disaster response. Ensemble methods use multiple learning algorithms to obtain better predictive performance than could be obtained from any of the constituent learning algorithms alone. Experimental results show that ensemble learning is a valuable technology for the analysis of social media images for disaster response,and could potentially ease the integration of social media data within an operational environment.
	Address	Citizen Cyberlab, CUI, University of Geneva, Switzerland; Citizen Cyberlab, CUI, University of Geneva, Switzerland; IIIA-CSIC, Barcelona, Spain
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2450
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	Author	Lucia Castro Herrera; Terje Gjøsæter
	Title	Community Segmentation and Inclusive Social Media Listening			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	1012-1023
	Keywords	Inclusive Social Media Listening; Universal Design; Community Segmentation; Improvisation Strategies; Social Media Alignment
	Abstract	Social media analytics provide a generalized picture of situational awareness from the conversations happening among communities present in social media channels that are that are, or risk being affected by crises. The generalized nature of results from these analytics leaves underrepresented communities in the background. When considering social media analytics, concerns, sentiment, and needs are perceived as homogenous. However, offline, the community is diverse, often segmented by age group, occupation, or language, to name a few. Through our analysis of interviews from professionals using social media as a source of information in public service organizations, we argue that practitioners might not be perceiving this segmentation from the social media conversation. In addition, practitioners who are aware of this limitation, agree that there is room for improvement and resort to alternative mechanisms to understand, reach, and provide services to these communities in need. Thus, we analyze current perceptions and activities around segmentation and provide suggestions that could inform the design of social media analytics tools that support inclusive public services for all, including persons with disabilities and from other disadvantaged groups.
	Address	University of Agder
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Usability and Universal Design of ICT for Emergency Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2467
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	Author	Zijun Long; Richard McCreadie
	Title	Is Multi-Modal Data Key for Crisis Content Categorization on Social Media?			Type	Conference Article
	Year	2022	Publication	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2022
	Volume		Issue		Pages	1068-1080
	Keywords	Social Media Classification; Multi-modal Learning; Crisis Management; Deep Learning, BERT; Supervised Learning
	Abstract	The user-base of social media platforms, like Twitter, has grown dramatically around the world over the last decade. As people post everything they experience on social media, large volumes of valuable multimedia content are being recorded online, which can be analysed to help for a range of tasks. Here we specifically focus on crisis response. The majority of prior works in this space focus on using machine learning to categorize single-modality content (e.g. text of the posts, or images shared), with few works jointly utilizing multiple modalities. Hence, in this paper, we examine to what extent integrating multiple modalities is important for crisis content categorization. In particular, we design a pipeline for multi-modal learning that fuses textual and visual inputs, leverages both, and then classifies that content based on the specified task. Through evaluation using the CrisisMMD dataset, we demonstrate that effective automatic labelling for this task is possible, with an average of 88.31% F1 performance across two significant tasks (relevance and humanitarian category classification). while also analysing cases that unimodal models and multi-modal models success and fail.
	Address	University of Glasgow; University of Glasgow
	Corporate Author				Thesis
	Publisher		Place of Publication	Tarbes, France	Editor	Rob Grace; Hossein Baharmand
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-82-8427-099-9	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2472
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	Author	Vivek Velivela; Chahat Raj; Muhammad Salman Tiwana; Raj Prasanna; Mahendra Samarawickrama; Mukesh Prasad
	Title	The Effectiveness of Social Media Engagement Strategy on Disaster Fundraising			Type	Conference Article
	Year	2023	Publication	Proceedings of the ISCRAM Asia Pacific Conference 2022	Abbreviated Journal	Proc. ISCRAM AP 2022
	Volume		Issue		Pages	228-239
	Keywords	Social Media; Disaster Donations; Disasters; Facebook; Donor Advocacy
	Abstract	Social media has been a powerful tool and integral part of communication, especially during natural disasters. Social media platforms help nonprofits in effective disaster management by disseminating crucial information to various communities at the earliest. Besides spreading information to every corner of the world, various platforms incorporate many features that give access to host online fundraising events, process online donations, etc. The current literature lacks the theoretical structure investigating the correlation between social media engagement and crisis management. Large nonprofit organisations like the Australian Red Cross have upscaled their operations to help nearly 6,000 bushfire survivors through various grants and helped 21,563 people with psychological support and other assistance through their recovery program (Australian Red Cross, 2021). This paper considers the case of bushfires in Australia 2019-2020 to inspect the role of social media in escalating fundraising via analysing the donation data of the Australian Red Cross from October 2019 – March 2020 and analysing the level of public interaction with their Facebook page and its content in the same period.
	Address	University of Technology Sydney; University of Technology Sydney; University of Technology Sydney; Massey University; Australian Red Cross; University of Technology Sydney
	Corporate Author				Thesis
	Publisher	Massey Unversity	Place of Publication	Palmerston North, New Zealand	Editor	Thomas J. Huggins, V.L.
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-473-66845-7	Medium
	Track	Open Track	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2496
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	Author	Xiao Li; Julia Kotlarsky; Michael D. Myers
	Title	Crowdsourcing and the COVID-19 Response in China: An Actor-Network Perspective			Type	Conference Article
	Year	2023	Publication	Proceedings of the ISCRAM Asia Pacific Conference 2022	Abbreviated Journal	Proc. ISCRAM AP 2022
	Volume		Issue		Pages	240-246
	Keywords	Disaster; Crowdsourcing; Actor-Network; Social Media
	Abstract	Crowdsourcing, serving as a distributed problem-solving and production model, can help in the response to a disaster. The current literature focuses on the flow of crowdsourced information, but the question of how crowdsourcing contributes to physical disaster workflows remains to be addressed. Based on a case study of China’s response to COVID-19, this research aims to explore the role of crowdsourcing stakeholders and how they acted to respond to the outbreak. Actor network theory is applied as the lens to elucidate the roles of different heterogeneous actors. The preliminary results indicate that socio-technical actors activated, absorbed, associated, and aligned with each other to combat the pandemic. We suggest ways to augment the actor network to address potential future outbreaks.
	Address	University of Auckland; University of Auckland; University of Auckland
	Corporate Author				Thesis
	Publisher	Massey Unversity	Place of Publication	Palmerston North, New Zealand	Editor	Thomas J. Huggins, V.L.
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-473-66845-7	Medium
	Track	Social Media for Disaster Response	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2497
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	Author	Robert Power; Bella Robinson; Mark Cameron
	Title	Insights from a Decade of Twitter Monitoring for Emergency Management			Type	Conference Article
	Year	2023	Publication	Proceedings of the ISCRAM Asia Pacific Conference 2022	Abbreviated Journal	Proc. ISCRAM AP 2022
	Volume		Issue		Pages	247-257
	Keywords	Crisis Coordination; Disaster Management; Situation Awareness; Social Media; System Architecture; Twitter
	Abstract	The Emergency Situation Awareness (ESA) tool began as a research study into automated web text mining to support emergency management use cases. It started in late 2009 by investigating how people respond on Twitter to specific emergency events and we quickly realized that every emergency situation is different and preemptively defining keywords to search for content on Twitter beforehand would likely miss important information. So, in late September 2011 we established location-based searches with the aim of collecting all the tweets published in Australia and New Zealand. This was the beginning of over a decade of collecting and processing tweets to help emergency response agencies and crisis coordination centres use social media content as a new channel of information to support their work practices and to engage with the community impacted by emergency events. This journey has seen numerous challenges overcome to continuously maintain a tweet stream for an operational system. This experience allows us to derive insights into the changing use of Twitter over this time. In this paper we present some of the lessons we’ve learned from maintaining a Twitter monitoring system for emergency management use cases and we provide some insights into the changing nature of Twitter usage by users over this period.
	Address	CSIRO Data61; CSIRO Data61; CSIRO Data61
	Corporate Author				Thesis
	Publisher	Massey Unversity	Place of Publication	Palmerston North, New Zealand	Editor	Thomas J. Huggins, V.L.
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-473-66845-7	Medium
	Track	Social Media for Disaster Response	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2498
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	Author	Dilini Rajapaksha; Kacper Sokol; Jeffrey Chan; Flora Salim; Mukesh Prasad; Mahendra Samarawickrama
	Title	Analysing Donors’ Behaviour in Non-profit Organisations for Disaster Resilience			Type	Conference Article
	Year	2023	Publication	Proceedings of the ISCRAM Asia Pacific Conference 2022	Abbreviated Journal	Proc. ISCRAM AP 2022
	Volume		Issue		Pages	258-267
	Keywords	Disaster Response; Social Media; Donors’ Behaviour; Australian Bushfires
	Abstract	With the advancement and proliferation of technology, non-profit organisations have embraced social media platforms to improve their operational capabilities through brand advocacy, among many other strategies. The effect of such social media campaigns on these institutions, however, remains largely underexplored, especially during disaster periods. This work introduces and applies a quantitative investigative framework to understand how social media influence the behaviour of donors and their usage of these platforms throughout (natural) disasters. More specifically, we explore how on-line engagement – as captured by Facebook interactions and Google search trends – corresponds to the donors’ behaviour during the catastrophic 2019–2020 Australian bushfire season. To discover this relationship, we analyse the record of donations made to the Australian Red Cross throughout this period. Our exploratory study reveals that social media campaigns are effective in encouraging on-line donations made via a dedicated website. We also compare this mode of giving to more regular, direct deposit gifting.
	Address	RMIT University; RMIT University; RMIT University; UNSW Sydney; University of Technology Sydney; Australian Red Cross
	Corporate Author				Thesis
	Publisher	Massey Unversity	Place of Publication	Palmerston North, New Zealand	Editor	Thomas J. Huggins, V.L.
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-473-66845-7	Medium
	Track	Social Media for Disaster Response	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2499
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	Author	Guillermo Romera Rodriguez
	Title	Parler, Capitol Riots, Alt-Right and Radicalization in Social Media			Type	Conference Article
	Year	2023	Publication	Proceedings of the ISCRAM Asia Pacific Conference 2022	Abbreviated Journal	Proc. ISCRAM AP 2022
	Volume		Issue		Pages	268-277
	Keywords	Social Media; Parler; Sentiment Analysis; Alt-Right
	Abstract	Social media platforms have risen in popularity since their inception. These platforms have since then come to be at the forefront of controversies, from being accused of election interference to, more recently, disseminating fake news and campaigns to sway political behavior. One such episode took place on January 6 when a group of individuals stormed the United States Capitol, and the social media platform Parler came under scrutiny. The platform was accused of being a place for right-wing extremists and Trump supporters who claimed the 2020 election was fraudulent. Initial reports suggested these individuals used Parler to organize and call others to action. This paper explores the feasibility of using social media to detect alt-right radicalization and examines its possible relation to the Capitol Insurrection and Parler. Moreover, we examine if those events could have been detected and averted through the investigation of the platform.
	Address	Pennsylvania State University; Pennsylvania State University; Pennsylvania State University
	Corporate Author				Thesis
	Publisher	Massey Unversity	Place of Publication	Palmerston North, New Zealand	Editor	Thomas J. Huggins, V.L.
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-473-66845-7	Medium
	Track	Social Media for Disaster Response	Expedition		Conference
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2500
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	Author	Yu, X.; Chen, J.; Liu, J.
	Title	Examining the influence of social media on individual’s protective action taking during Covid-19 in China			Type	Conference Article
	Year	2023	Publication	Proceedings of the 20th International ISCRAM Conference	Abbreviated Journal	Iscram 2023
	Volume		Issue		Pages	295-308
	Keywords	Public Crisis; Social Mediated Crisis Communication Model; Risk Perception; Protective Action
	Abstract	In the context of COVID-19, this study utilizes the Social Mediated Crisis Communication Model (SMCC) and the Protective Action Decision Model (PADM) to investigate the relationship between social media users' protective actions and crisis information during public health crises in China. By constructing a structural equation model, this study aims to identify the influencing factors that affect social media users' personal’s cognitive, emotional, and behavioral reactions given crisis relevant information. Results findings are that warning information can significantly increase risk perception; emotional responses are not significantly affected by warning information and risk perception; risk perception has a negative impact on information gathering and sharing behavior; risk perception has a significant mediating effect on the relationship between information features and protective action.
	Address	University of International Business and Economics
	Corporate Author				Thesis
	Publisher	University of Nebraska at Omaha	Place of Publication	Omaha, USA	Editor	Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
	Language	English	Summary Language		Original Title
	Series Editor	Hosssein Baharmand	Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition	1
	ISSN	2411-3387	ISBN	979-8-218-21749-5	Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes	http://dx.doi.org/10.59297/HPVH6600			Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2527
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	Author	Long, Z.; McCreadiem, R.; Imran, M.
	Title	CrisisViT: A Robust Vision Transformer for Crisis Image Classification			Type	Conference Article
	Year	2023	Publication	Proceedings of the 20th International ISCRAM Conference	Abbreviated Journal	Iscram 2023
	Volume		Issue		Pages	309-319
	Keywords	Social Media Classification; Crisis Management; Deep Learning; Vision Transformers; Supervised Learning
	Abstract	In times of emergency, crisis response agencies need to quickly and accurately assess the situation on the ground in order to deploy relevant services and resources. However, authorities often have to make decisions based on limited information, as data on affected regions can be scarce until local response services can provide first-hand reports. Fortunately, the widespread availability of smartphones with high-quality cameras has made citizen journalism through social media a valuable source of information for crisis responders. However, analyzing the large volume of images posted by citizens requires more time and effort than is typically available. To address this issue, this paper proposes the use of state-of-the-art deep neural models for automatic image classification/tagging, specifically by adapting transformer-based architectures for crisis image classification (CrisisViT). We leverage the new Incidents1M crisis image dataset to develop a range of new transformer-based image classification models. Through experimentation over the standard Crisis image benchmark dataset, we demonstrate that the CrisisViT models significantly outperform previous approaches in emergency type, image relevance, humanitarian category, and damage severity classification. Additionally, we show that the new Incidents1M dataset can further augment the CrisisViT models resulting in an additional 1.25% absolute accuracy gain.
	Address	University of Glasgow
	Corporate Author				Thesis
	Publisher	University of Nebraska at Omaha	Place of Publication	Omaha, USA	Editor	Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
	Language	English	Summary Language		Original Title
	Series Editor	Hosssein Baharmand	Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition	1
	ISSN		ISBN		Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes	http://dx.doi.org/10.59297/SDSM9194			Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2528
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	Author	Pereira, J.; Fidalgo, R.; Lotufo, R.; Nogueira, R.
	Title	Crisis Event Social Media Summarization with GPT-3 and Neural Reranking			Type	Conference Article
	Year	2023	Publication	Proceedings of the 20th International ISCRAM Conference	Abbreviated Journal	Iscram 2023
	Volume		Issue		Pages	371-384
	Keywords	Crisis Management; Social Media; Multi-Document Summarization; Query-Based Summarization.
	Abstract	Managing emergency events, such as natural disasters, requires management teams to have an up-to-date view of what is happening throughout the event. In this paper, we demonstrate how a method using a state-of-the-art open-sourced search engine and a large language model can generate accurate and comprehensive summaries by retrieving information from social media and online news sources. We evaluated our method on the TREC CrisisFACTS challenge dataset using automatic summarization metrics (e.g., Rouge-2 and BERTScore) and the manual evaluation performed by the challenge organizers. Our approach is the best in comprehensiveness despite presenting a high redundancy ratio in the generated summaries. In addition, since all pipeline components are few-shot, there is no need to collect training data, allowing us to deploy the system rapidly. Code is available at https://github.com/neuralmind-ai/visconde-crisis-summarization.
	Address	Centro de Inform´atica, Universidade Federal de Pernambuco; NeuralMind
	Corporate Author				Thesis
	Publisher	University of Nebraska at Omaha	Place of Publication	Omaha, USA	Editor	Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
	Language	English	Summary Language		Original Title
	Series Editor	Hosssein Baharmand	Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition	1
	ISSN		ISBN		Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes	http://dx.doi.org/10.59297/JJYT4136			Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2532
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	Author	Rode-Hasinger, S.; Haberle, M.; Racek, D.; Kruspe, A.; Zhu Xiao Xiang
	Title	TweEvent: A dataset of Twitter messages about events in the Ukraine conflict			Type	Conference Article
	Year	2023	Publication	Proceedings of the 20th International ISCRAM Conference	Abbreviated Journal	Iscram 2023
	Volume		Issue		Pages	407-416
	Keywords	Conflict; Ukraine; Dataset; Social Media; NLP
	Abstract	Information about incidents within a conflict, e.g., shelling of an area of interest, is scattered amongst different data or media sources. For example, the ACLED dataset continuously documents local incidents recorded within the context of a specific conflict such as Russia’s war in Ukraine. However, these blocks of information might be incomplete. Therefore, it is useful to collect data from several sources to enrich the information pool of a certain incident. In this paper, we present a dataset of social media messages covering the same war events as those collected in the ACLED dataset. The information is extracted from automatically geocoded Twitter text data using state-of-the-art natural language processing methods based on large pre-trained language models (LMs). Our method can be applied to various textual data sources. Both the data as well as the approach can serve to help human analysts obtain a broader understanding of conflict events.
	Address	Technical University of Munich; Technical University of Munich; Ludwig-Maximilians-Universitat M¨unchen; Technische Hochschule N¨urnberg; Technical University of Munich
	Corporate Author				Thesis
	Publisher	University of Nebraska at Omaha	Place of Publication	Omaha, USA	Editor	Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
	Language	English	Summary Language		Original Title
	Series Editor	Hosssein Baharmand	Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition	1
	ISSN		ISBN		Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes	http://dx.doi.org/10.59297/AIDF1102			Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2535
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	Author	St. Denis, L.A.; Hughes, A.L.
	Title	Use of Statistics in Disaster by Local Individuals: An Examination of Tweets during COVID-19			Type	Conference Article
	Year	2023	Publication	Proceedings of the 20th International ISCRAM Conference	Abbreviated Journal	Iscram 2023
	Volume		Issue		Pages	449-458
	Keywords	Social Media; Statistics; COVID-19; Pandemic
	Abstract	We report on how individuals local to the US state of Colorado used statistics in tweets to make sense of the early stages of the COVID-19 pandemic. Tweets provided insight into how people interpreted statistical data, sometimes incorrectly, which has implications for crisis responders tasked with understanding public perceptions and providing accurate information. With widespread concerns about the accuracy and quality of online information, we show how monitoring public reactions to and uses of statistics on social media is important for improving crisis communication. Findings suggest that statistics can be a powerful tool for making sense of a crisis and coping with the stress and uncertainty of a global, rapidly evolving event like the COVID-19 pandemic. We conclude with broader implications for how crisis responders might improve their communications around statistics to the public, and suggestions for how this research might be expanded to look at other types of disasters.
	Address	CIRES, Earth Lab University of Colorado; Crisis Informatics Lab Brigham Young University
	Corporate Author				Thesis
	Publisher	University of Nebraska at Omaha	Place of Publication	Omaha, USA	Editor	Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
	Language	English	Summary Language		Original Title
	Series Editor	Hosssein Baharmand	Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition	1
	ISSN		ISBN		Medium
	Track	Social Media for Crisis Management	Expedition		Conference
	Notes	http://dx.doi.org/10.59297/KBIJ7756			Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2539
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