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Author (up) Aikaterini Christodoulou; John Lioumbas; Kostantinos Zambetoglou; Nikoletta Xanthopoulou pdf  openurl
  Title Combined innovative technologies for ensuring water safety in utilities: The city of Thessaloniki case study Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 929-934  
  Keywords Water safety, satellite images, drones, risk assessment  
  Abstract Innovative technologies such as monitoring the quality of surface water aquifers with satellite images, applying UAV (Unmanned Aerial Vehicle) and drone technology for a variety of operations, water quality measurements with improved techniques along with IoT (Internet of Things) and ICT (Information and Communication Technologies), can provide sufficient data for enhancing water safety in urban water utilities. Specifically, these data could be an effective tool for improving risk assessment process and management of water supply systems. Nevertheless, till now, there is a relative lack of published works that validate the efficiency of combing these technologies on water safety processes by incorporating most of them with a systematic way and during real working conditions in water utilities. This work aims to present the preliminary design concept of a platform that embraces innovating water safety technologies planned to be applied to Thessaloniki's Water Supply and Sewerage Co. S.A Standard Operating Procedures (SOP).  
  Address Thessaloniki Water Supply and Sewerage Co. S.A (EYATH SA); Thessaloniki Water Supply and Sewerage Co. S.A (EYATH SA); Thessaloniki Water Supply and Sewerage Co. S.A (EYATH SA); Thessaloniki Water Supply and Sewerage Co. S.A (EYATH SA)  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Technologies for First Responders Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes catchristo@eyath.gr Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2385  
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Author (up) Alexander Gabriel; Babette Tecklenburg; Yann Guillouet; Frank Sill Torres pdf  openurl
  Title Threat analysis of offshore wind farms by Bayesian networks – a new modeling approach Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 174-185  
  Keywords Threat analysis, Bayesian networks, process modeling, Critical infrastructurs  
  Abstract As a result of the ongoing commitment to climate protection in more and more countries and the corresponding expansion of renewable energies, the importance of renewables for the security of electricity supply is also increasing. Wind energy generated in offshore wind farms already accounts for a significant share of the energy mix and will continue to grow in the future. Therefore, approaches and models for security assessment and protection against threats are also needed for these infrastructures. Due to the special characteristics and geographical location of offshore wind farms, they are confronted with particular challenges. In this context, this contribution outlines how an approach for threat analysis of offshore wind farms is to be developed within the framework of the new research project “ARROWS” of the German Aerospace Center. The authors first explain the structure of offshore wind farms and then present a possible modeling approach using Qualitative function models and Bayesian networks.  
  Address German Aerospace Center – Institute for the Protection of Maritime Infrastructures; German Aerospace Center – Institute for the Protection of Maritime Infrastructures; German Aerospace Center – Institute for the Protection of Maritime Infrastructures; Ger  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Analytical Modeling and Simulation Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes Alexander.Gabriel@dlr.de Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2323  
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Author (up) Anmol Haque; Duygu Pamukcu; Ruixiang Xie; Mohsen Zaker Esteghamati; Margaret Cowell; Jennifer L. Irish pdf  openurl
  Title Cascading Effects of Mass Gatherings on COVID-19 Infections from a Multi-hazard Perspective: A Case Study of New York City Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 218-227  
  Keywords COVID-19 pandemic, Mass gatherings, Multi-hazard, Vulnerability  
  Abstract The devastating economic and societal impacts of COVID-19 can be substantially compounded by other secondary events that increase individuals' exposure through mass gatherings such as protests or sheltering due to a natural disaster. Based on the Crichton's Risk Triangle model, this paper proposes a Markov Chain Monte Carlo (MCMC) simulation framework to estimate the impact of mass gatherings on COVID-19 infections by adjusting levels of exposure and vulnerability. To this end, a case study of New York City is considered, at which the impact of mass gathering at public shelters due to a hypothetical hurricane will be studied. The simulation results will be discussed in the context of determining effective policies for reducing the impact of multi-hazard generalizability of our approach to other secondary events that can cause mass gatherings during a pandemic will also be discussed.  
  Address Virginia Tech; Virginia Tech; Virginia Tech; Virginia Tech; Virginia Tech; Virginia Tech  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Analytical Modeling and Simulation Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes anmol91@vt.edu Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2327  
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Author (up) Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel (eds) pdf  isbn
openurl 
  Title 18th ISCRAM Conference Proceedings Type Conference Volume
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages  
  Keywords  
  Abstract The theme of ISCRAM 2021 is ?Embracing the Interdisciplinary Nature of Crisis Management.? These

proceedings highlight the range of interdisciplinary research required to understand the design, behavior,

and performance of crisis and emergency management systems. We are pleased to present the included

papers, which offer excellent contributions on a wide range of topics related to the use of information

systems in crisis response and management.
 
  Address  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-1-949373-61-5 Medium  
  Track Proceedings Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2396  
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Author (up) Antone Evans Jr.; Yingyuan Yang; Sunshin Lee pdf  openurl
  Title Towards Predicting COVID-19 Trends: Feature Engineering on Social Media Responses Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 792-807  
  Keywords Big Data Analysis, Machine Learning, COVID-19, Twitter  
  Abstract During the course of this pandemic, the use of social media and virtual networks has been at an all-time high. Individuals have used social media to express their thoughts on matters related to this pandemic. It is difficult to predict current trends based on historic case data because trends are more connected to social activities which can lead to the spread of coronavirus. So, it's important for us to derive meaningful information from social media as it is widely used. Therefore, we grouped tweets by common keywords, found correlations between keywords and daily COVID-19 statistics and built predictive modeling. The features correlation analysis was very effective, so trends were predicted very well. A RMSE score of 0.0425504, MAE of 0.03295105 and RSQ of 0.5237014 in relation to daily deaths. In addition, we found a RMSE score of 0.07346836, MAE of 0.0491152 and RSQ 0.374529 in relation to daily cases.  
  Address University of Illinois Springfield; University of Illinois Springfield; University of Illinois Springfield  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Social Media for Disaster Response and Resilience Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes aevan7@uis.edu Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2374  
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Author (up) Antonio De Nicola; Maria Luisa Villani; Francesco Costantino; Andrea Falegnami; Riccardo Patriarca pdf  openurl
  Title Knowledge Fusion for Distributed Situational Awareness driven by the WAx Conceptual Framework Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 79-85  
  Keywords distributed situational awareness, knowledge fusion, WAx framework, crisis management, cyber-socio-technical systems  
  Abstract Large crisis scenarios involve several actors, acting at the blunt-end of the process, such as rescue team directors, and at the sharp-end, such as firefighters. All of them have different perspectives on the crisis situation, which could be either coherent, alternative or complementary. This heterogeneity of perceptions hinders situational awareness, which is defined as the achievement of an overall picture on the above-mentioned crisis situation. We define knowledge fusion as the process of integrating multiple knowledge entities to produce actionable knowledge, which is consistent, accurate, and useful for the purpose of the analysis. Hence, we present a conceptual modelling approach to gather and integrate knowledge related to large crisis scenarios from locally-distributed sources that can make it actionable. The approach builds on the WAx framework for cyber-socio-technical systems and aims at classifying and coping with the different knowledge entities generated by the involved operators. The conceptual outcomes of the approach are then discussed in terms of open research challenges for knowledge fusion in crisis scenarios.  
  Address ENEA; ENEA – CR Casaccia; Sapienza University of Rome; Sapienza University of Rome; Sapienza University of Rome  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track AI and Intelligent Systems for Crises and Risks Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes antonio.denicola@enea.it Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2315  
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Author (up) Apoorva Chauhan; Amanda Hughes pdf  openurl
  Title COVID-19 Named Resources on Facebook, Twitter, and Reddit Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 679-690  
  Keywords Crisis Named Resources, Facebook, Twitter, Reddit, COVID-19  
  Abstract Crisis Named Resources (CNRs) are social media accounts and pages named after a crisis event. They are created soon after an event occurs. CNRs share a lot of information around an event and are followed by many. In this study, we identify CNRs created around COVID-19 on Facebook, Twitter, and Reddit. We analyze when these resources were created, why they were created, how they were received by members of the public, and who created them. We conclude by comparing CNRs created around COVID-19 with past crisis events and discuss how CNR owners attempt to manage content and combat misinformation.  
  Address University of Waterloo; Brigham Young University  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Social Media for Disaster Response and Resilience Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes apoorva.chauhan@aggiemail.usu.edu Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2364  
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Author (up) Audun Stolpe; Jo Hannay pdf  openurl
  Title On the Adaptive Delegation and Sequencing of Actions Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 28-39  
  Keywords Decision support, AI Planning, Delegation, Sequencing, Adaptivity, Cognitive processes  
  Abstract Information systems support to crisis response and management relies crucially on presenting actionable information in a manner that supports cognitive processes, and does not overwhelm them. We outline how AI Planning can be used viably to support the \emph{delegation and sequencing} of tasks. The idea is to use standard operating procedures as initial specifications of plans in terms of actors, actions and delegation rules. When expressed in the AI planning language \textit{Answer set Programming} (ASP), machine reasoning can be used in a \textit{pre-incident review} to display relevant delegation and sequencing inherent in a plan. % together with measures of goal achievement. The purpose of this is to uncover weaknesses in the initial plan and to optimize sequencing and delegation to increase the likelihood of achieving goals. Further, adaptive planning can be supported in \textit{during-incident reviews} by updating the current status, upon which ASP will then compute new alternatives. % and corresponding goal achievement measures. At this point, initial goals may no longer be viable and the explicit suggestion of prior sub-optimal goals now worth pursuing can be a game-changer under stress. The conceptual basis we lay out in terms of delegation and sequencing can be readily extended with further planning factors, such as resource requirements, role transfer and goal achievement.  
  Address Norwegian Computing Center; Norwegian Computing Center  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track AI and Intelligent Systems for Crises and Risks Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes audun.stolpe@its.uio.no Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2310  
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Author (up) Boris Petrenj; Mariachiara Piraina; Giada Feletti; Paolo Trucco; Valentina Urbano; Stefano Gelmi pdf  openurl
  Title Cross-border Information Sharing for Critical Infrastructure Resilience: Requirements and Platform Architecture Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 247-259  
  Keywords Critical Infrastructure, Interdependencies, Resilience, Cross-border, Information sharing, IT Platform, GIS  
  Abstract Resilience of Critical Infrastructures is high on the agenda of countries' efforts. Modern CI highly interdependent and span countries, so disruptions occurring on one side of the border can significantly affect economic and social functions on the other. To build CI resilience, stakeholder organizations must collaborate and exchange information throughout the Emergency Management cycle. In this paper, we present the Critical Infrastructure Platform (PIC in Italian) which is being developed within the SICt project (Resilience of Cross-Border Critical Infrastructure). PIC is a technological piece of a broader cross-border regional resilience strategy between Lombardy Region (Italy) and Canton Ticino (Switzerland) aiming to improve the capacity to manage accidental events involving transportation CI between the two countries. The main goal of the PIC platform is to support secure and effective information-sharing, inter-organizational risk assessment, monitoring and operational coordination under critical situations. The paper presents the key requirements of such ICT system, its high-level architecture including the description of its main modules, main takeaways and future steps.  
  Address Politecnico di Milano; Politecnico di Milano; Politecnico di Milano; Politecnico di Milano; Aria S.p.A., Lombardy Region; Aria S.p.A., Lombardy Region  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Cross-Border & Transboundary Resilience Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes boris.petrenj@polimi.it Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2330  
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Author (up) Boris Petrenj; Paolo Trucco pdf  openurl
  Title Blockchain-based Solutions to support inter-organisational Critical Infrastructure Resilience Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 982-993  
  Keywords Critical Infrastructure, Blockchain, Research agenda, Resilience, Capability, Inter-organizational  
  Abstract This conceptual paper critically discusses opportunities for and challenges to the development and exploitation of blockchain-based solutions for resilience management at inter-organizational level of interdependent Critical Infrastructure (CI) systems. The main premise behind this idea is that trustful information-sharing and inter-institutional collaboration are the key elements of government and private sector efforts to build CI resilience (CIR). The discussion presents a vision that the adoption and adaptation of Blockchain Technology (BCT) could significantly improve the way a network of stakeholders prepares for and performs in face of inevitable CI disruptions. Even though BCT is regarded as technological innovation, the impacts go far beyond information systems. BCT application in this domain would entail significant benefits to organizational, managerial, legal and social issues, but would require adequate operational and organizational changes. We discuss how interdisciplinary approach (BCT and CIR) could address existing challenges, how it could introduce new challenges and how it could support other approaches and paradigms currently being regarded as the future of risk and resilience management. Even though the discussion in this paper is focused on Critical Infrastructure resilience, each point also applies to Crisis/Disaster management domain in general. This is a preliminary overview with the aim to stimulate further discussions and point to possible new, disruptive and interdisciplinary research avenues. To this end, a possible research agenda is eventually proposed.  
  Address Politecnico di Milano; Politecnico di Milano  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Visions for Future Crisis Management Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes boris.petrenj@polimi.it Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2390  
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Author (up) Briony Gray; Matthew Colling pdf  openurl
  Title Supporting Emergency Health Services during a Pandemic: Lessons from the Canadian Red Cross Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 320-332  
  Keywords Pandemic, Health, Emergency Management, The Red Cross, COVID-19  
  Abstract The COVID-19 pandemic has tested Canada's readiness capacity as emergency health needs continue to exceed some communities' capacity to respond. To address this variance, the Canadian Red Cross (in collaboration with local, provincial, territorial, national, and Indigenous partners) have leveraged international experience in humanitarian response and preparedness, developing innovative new response services, delivery modalities, and protocol through which to mitigate and manage risk. This approach breaks down emergency management into two main streams – health interventions and disaster management – to innovatively and effectively cope with increasingly complex and frequent requests for support. Using internal data from within the Canadian Red Cross, this paper presents and discusses the services, roles and expectations of this two-stream approach which has been designed to (i.) support COVID-19 testing and vaccination, (ii.) support outbreak crisis management, especially through epidemic, prevention, and control interventions, and (iii.) support traditional emergency management responses in the midst of a pandemic. It concludes by reporting on the successes of the two-stream approach to date while scoping further the potential evolutionary track of some of these services, their underpinning methodology, and appetite for recovery operations in the near future. This approach may therefore be of value to other organizations or practitioners coping with emergency management challenges during a pandemic.  
  Address The Canadian Red Cross; The Canadian Red Cross  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Disaster Public Health & Healthcare Informatics in the Pandemic Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes bjg1g11@soton.ac.uk Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2336  
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Author (up) Briony Gray; Matthew Colling pdf  openurl
  Title Understanding Interoperability in Humanitarian Aid Organizations Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 439-447  
  Keywords Interoperability, Humanitarian Aid Organizations, Crisis Management, The Red Cross  
  Abstract Quality and timely knowledge is critical to effective humanitarian operations during crises. Despite this, there remain limitations to its capture, exchange and understanding both in the inter and intra agency settings. To improve this, methods like interoperability should be improved within humanitarian aid organizations and their wider networks. Learning from the experiences and insights of domestic and international delegates of the Canadian Red Cross, this paper highlights that the biggest added values of interoperability to the intra-agency setting are (i.) increasing organizational capacity, expertise and reputation, (ii.) better tools, processes and leveraging valuable knowledge, and (iii.) improved engagement of volunteers, employees and delegates. The most prevalent barriers are (i.) workplace culture, (ii.) differences in operations, context and communications and (iii.) the socio-technical barriers of systems, processes and integration. The paper concludes by presenting lessons for humanitarian organizations to improve interoperability, supporting resilient responses for future crisis management.  
  Address The Canadian Red Cross; The Canadian Red Cross  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Enhancing Resilient Response in Inter-organizational Contexts Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes Briony.Gray@redcross.ca Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2345  
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Author (up) Bruna Diirr; Vânia de Oliveira Neves; Marcus Vinícius Vasconcelos de Almeida Cunha; Ana Beatriz Kapps dos Reis; Jairo Francisco de Souza pdf  openurl
  Title Software Requirements for Disaster Management Systems Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 1042-1054  
  Keywords Software Requirements, Systematic Literature Mapping, Repository Mining, Disaster Management Systems  
  Abstract Disasters are a major global problem and a serious threat to sustainable development. In this context, the development of disaster management systems becomes a complex activity, both due to the unpredictability of the events to be treated and the difficulty in extracting or identifying these systems users' needs (requirements). This study aims to understand the requirements usually elicited for disaster management systems and how such requirements are identified. Thus, a systematic mapping of literature (SM) and an open-source repository mining (RM) were performed. Results bring benefits both to academics and practitioners, as detail several characteristics of disaster management systems that could assist these systems development and decision-making, besides providing inputs to guide further research.  
  Address Universidade Federal do Estado do Rio de Janeiro; Universidade Federal Fluminense; Universidade Federal de Juiz de Fora; Universidade Federal de Juiz de Fora; Federal University of Juiz de Fora  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Other Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes bruna.diirr@uniriotec.br Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2395  
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Author (up) Cecilia Hammar Wijkmark; Ilona Heldal; Maria-Monika Metallinou pdf  openurl
  Title Experiencing Immersive VR Simulation for Firefighter Skills Training Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 913-921  
  Keywords Virtual reality, training, firefighter, skills, user experiences  
  Abstract Virtual Reality (VR) technology has gained interest for training in many domains, including firefighter education and training. However, there is hesitation in accepting immersive VR technology, especially for skills training. This paper examines the results from a field study investigating how first-time users experience immersive VR comparing with hot fire live simulation (HF-LS) training, a training involving several human senses. This study included nineteen firefighter students, eight instructors, and seven experienced firefighters using a VR technology simulating fire, smoke, heat, and via haptic feedback hose and pressure experiences. Data investigating user experiences were collected through questionnaires and observations. The results show that experienced firefighters valued the training using this VR technology higher than students. Further findings illustrate a difference between different user groups regarding expectations on the realism of simulated representations. For example, the visual realism of the smoke and the fire was more appreciated by experienced firefighters than students and instructors.  
  Address Western Norway University of Applied Sciences; Western Norway University of Applied Sciences; Western Norway University of Applied Sciences  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Technologies for First Responders Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes cecilia.hammar.wijkmark@hvl.no Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2383  
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Author (up) Claudio Paliotta; Klaus Ening; Sigurd Mørkved Albrektsen pdf  openurl
  Title Micro indoor-drones (MINs) for localization of first responders Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 881-889  
  Keywords Micro indoor-drones, Indoor localisation, Swarm  
  Abstract In this paper, we describe our approach to the localization in GNSS-denied and risky unknown environments offirst responders (FRs). The INGENIOUS project is an EU funded project which is developing a new integratedtoolkit to support the operations of FRs. The micro indoor-drones (MINs) developed within the INGENIOUSproject represent a component of the toolkit which will support the localization of FRs in search-and-rescue (SAR)operations. In this paper, the concept behind the MINs and the current achievements are illustrated.  
  Address SINTEF Digital; SINTEF Digital; SINTEF Digital  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Technologies for First Responders Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes claudio.paliotta@sintef.no Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2380  
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Author (up) Cody Buntain; Richard Mccreadie; Ian Soboroff pdf  openurl
  Title Incident Streams 2020: TRECIS in the Time of COVID-19 Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 621-639  
  Keywords Emergency Management, Crisis Informatics, Twitter, Categorization, Prioritization, COVID-19  
  Abstract Between 2018 and 2019, the Incident Streams track (TREC-IS) has developed standard approaches for classifying the types and criticality of information shared in online social spaces during crises, but the introduction of SARS-CoV-2 has shifted the landscape of online crises substantially. While prior editions of TREC-IS have lacked data on large-scale public-health emergencies as these events are exceedingly rare, COVID-19 has introduced an over-abundance of potential data, and significant open questions remain about how existing approaches to crisis informatics and datasets built on other emergencies adapt to this new context. This paper describes how the 2020 edition of TREC-IS has addressed these dual issues by introducing a new COVID-19-specific task for evaluating generalization of existing COVID-19 annotation and system performance to this new context, applied to 11 regions across the globe. TREC-IS has also continued expanding its set of target crises, adding 29 new events and expanding the collection of event types to include explosions, fires, and general storms, making for a total of 9 event types in addition to the new COVID-19 events. Across these events, TREC-IS has made available 478,110 COVID-related messages and 282,444 crisis-related messages for participant systems to analyze, of which 14,835 COVID-related and 19,784 crisis-related messages have been manually annotated. Analyses of these new datasets and participant systems demonstrate first that both the distributions of information type and priority of information vary between general crises and COVID-19-related discussion. Secondly, despite these differences, results suggest leveraging general crisis data in the COVID-19 context improves performance over baselines. Using these results, we provide guidance on which information types appear most consistent between general crises and COVID-19.  
  Address New Jersey Institute of Technology; University of Glasgow; National Institute of Standards and Technology  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Social Media for Disaster Response and Resilience Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes cbuntain@njit.edu Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2360  
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Author (up) Congcong Wang; Paul Nulty; David Lillis pdf  openurl
  Title Crisis Domain Adaptation Using Sequence-to-Sequence Transformers Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 655-666  
  Keywords Domain Adaptation, Emergency Response, Social media, Transformers  
  Abstract User-generated content (UGC) on social media can act as a key source of information for emergency responders incrisis situations. However, due to the volume concerned, computational techniques are needed to effectively filter and prioritise this content as it arises during emerging events. In the literature, these techniques are trained using annotated content from previous crises. In this paper, we investigate how this prior knowledge can be best leveraged for new crises by examining the extent to which crisis events of a similar type are more suitable for adaptation tonew events (cross-domain adaptation). Given the recent successes of transformers in various language processing tasks, we propose CAST: an approach for Crisis domain Adaptation leveraging Sequence-to-sequence Transformers. We evaluate CAST using two major crisis-related message classification datasets. Our experiments show that ourCAST-based best run without using any target data achieves the state of the art performance in both in-domain and cross-domain contexts. Moreover, CAST is particularly effective in one-to-one cross-domain adaptation when trained with a larger language model. In many-to-one adaptation where multiple crises are jointly used as the source domain, CAST further improves its performance. In addition, we find that more similar events are more likely to bring better adaptation performance whereas fine-tuning using dissimilar events does not help for adaptation. To aid reproducibility, we open source our code to the community.  
  Address University College Dublin; University College Dublin; University College Dublin  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Social Media for Disaster Response and Resilience Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes wangcongcongcc@gmail.com Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2362  
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Author (up) Congcong Wang; Paul Nulty; David Lillis pdf  openurl
  Title Transformer-based Multi-task Learning for Disaster Tweet Categorisation Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 705-718  
  Keywords Disaster Response, Tweet Analysis, Transformers, Natural Language Processing  
  Abstract Social media has enabled people to circulate information in a timely fashion, thus motivating people to post messages seeking help during crisis situations. These messages can contribute to the situational awareness of emergency responders, who have a need for them to be categorised according to information types (i.e. the type of aid services the messages are requesting). We introduce a transformer-based multi-task learning (MTL) technique for classifying information types and estimating the priority of these messages. We evaluate the effectiveness of our approach with a variety of metrics by submitting runs to the TREC Incident Streams (IS) track: a research initiative specifically designed for disaster tweet classification and prioritisation. The results demonstrate that our approach achieves competitive performance in most metrics as compared to other participating runs. Subsequently, we find that an ensemble approach combining disparate transformer encoders within our approach helps to improve the overall effectiveness to a significant extent, achieving state-of-the-art performance in almost every metric. We make the code publicly available so that our work can be reproduced and used as a baseline for the community for future work in this domain.  
  Address University College Dublin; University College Dublin; University College Dublin  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Social Media for Disaster Response and Resilience Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes wangcongcongcc@gmail.com Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2366  
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Author (up) Dashley Rouwendal van Schijndel; Audun Stolpe; Jo Erskine Hannay pdf  openurl
  Title Toward an AI-based external scenario event controller for crisis response simulations Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 106-117  
  Keywords Scenario event controller, AI Planning, Modelling and Simulation, Simulation controller  
  Abstract There is a need for tool support for structured planning, execution and analysis of simulation-based training for crisisresponse and management. As a central component of an architecture for such tool support, we outline the design ofan AI-based scenario event controller. The event controller is a component that uses machine reasoning to computethe next state in a scenario, given the actions performed in the corresponding simulation (execution of the scenario).Scenarios are specified in Answer Set Programming, which is a logic programming language we use for automatedplanning of training scenarios. A plan encoding in ASP adds expressivity in scenario specification and enablesmachine reasoning. For exercise managers this gives AI-based tool support for before-action and during-actionreviews to optimize learning. In line with Modelling and Simulation as as Service, our approach externalizes eventcontrol from any particular simulation platform. The scenario, and its unfolding in terms of events, is externalizedas a service. This increases interoperability and enables scenarios to be designed and modified readily and rapidlyto adapt to new training requirements.  
  Address University of Oslo; Norsk Regnesentral; Norsk Regnesentral  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track AI and Intelligent Systems for Crises and Risks Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes d.k.rouwendal@its.uio.no Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2318  
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Author (up) David Wodak; Kenny Meesters pdf  openurl
  Title How To Improve HO/TO's: An Exploratory Study on The Alignment Between Information, Technology And Crisis teams Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 459-470  
  Keywords Crisis handovers, information technology, organizational processes, information quality, crisis teams  
  Abstract In the last decade, the number of crises has increased, and have become more complex. Crisis response does not only focus on rescue operations, or separate stages but rather it is an integrated and continuous process. During this continuous process, several handovers take place. A handover is an important, critical but challenging moment during a crisis, due to the organizational factors that influence the handover and the technology used to transfer information. Since these are crucial elements of a Crisis handover, it would indicate that the alignment between these factors could lead to the improvement of Crisis handovers. However, certain barriers resulted in a lack of alignment. An important barrier originates from the organizational processes. These have a lack of focus on which crisis managers are involved in the handover and thus create a lack of alignment between the systems and information used by various crisis teams.  
  Address Tilburg University; Tilburg University  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Enhancing Resilient Response in Inter-organizational Contexts Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes D.wodak@hotmail.com Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2347  
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Author (up) Dimitrios Sainidis; Dimitrios Tsiakmakis; Konstantinos Konstantoudakis; Georgios Albanis; Anastasios Dimou; Petros Daras pdf  openurl
  Title Single-Handed Gesture UAV Control and Video Feed AR Visualization for First Responders Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 835-848  
  Keywords First responders, UAV, gesture control, augmented reality  
  Abstract Unmanned Aerial Vehicles (UAVs) are becoming increasingly widespread in recent years, with numerous applications spanning multiple sectors. UAVs can be of particular benefit to first responders, assisting in both hazard detection and search-and-rescue operations, increasing their situational awareness without endangering human personnel; However, conventional UAV control requires both hands on a remote controller and many hours of training to control efficiently. Additionally, viewing the UAV video-feed on conventional devices (e.g. smartphones) require first responders to glance downwards to look at the screen, increasing the risk of accident. To this end, this work presents a unified system, incorporating single-hand gesture control for UAVs and an augmented reality (AR) visualization of their video feed, while also allowing for backup remote UAV control from any device and multiple-recipient video streaming. A modular architecture allows the upgrade or replacement of individual modules without affecting the whole. The presented system has been tested in the lab, and in field trials by first responders.  
  Address Centre for Research & Technology Hellas (CERTH); Centre for Research & Technology Hellas (CERTH); Centre for Research & Technology Hellas (CERTH); Centre for Research & Technology Hellas (CERTH); Centre for Research & Technology Hellas (CERTH); Centre for  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Technologies for First Responders Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes dsainidis@iti.gr Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2377  
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Author (up) Duygu Pamukcu; Christopher Zobel; Yue Ge pdf  openurl
  Title Analysis of Orange County, Florida 311 System Service Requests During the COVID-19 Pandemic Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 208-217  
  Keywords Disaster management, COVID-19, 311 system, Orlando  
  Abstract The Orlando metropolitan area in Florida, where Walt Disney World is located, is intimately familiar with impacts of natural disasters because of the yearly threat of hurricanes in the southeastern United States. One of the tools that has aided them in their efforts to monitor and manage such disasters is their 311 non-emergency call system, through which local residents can issue requests to the municipality for disaster-related information or other services. This paper provides a preliminary examination of the potential for the Orange County 311 system to provide actionable information to them in support of their efforts to manage a different type of disaster: the COVID-19 pandemic. The potential of the system to support the County in this context is illustrated through several preliminary analyses of the complete set of service requests that were registered in the first ten months of 2020.  
  Address Virginia Tech; Virginia Tech; University of Central Florida  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Analytical Modeling and Simulation Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes duygu@vt.edu Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2326  
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Author (up) Emir Dervisevic; Miralem Mehic pdf  openurl
  Title Overview of Quantum Key Distribution Technique within IPsec Architecture Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 391-403  
  Keywords Quantum key distribution (QKD), Internet Protocol security (IPsec), Internet Key Exchange (IKE)  
  Abstract Quantum key distribution (QKD) is a method for secret key distribution which is secure against any future computational threat. In this paper we give an overview of existing solutions that integrate QKD method within the most popular architecture for establishing secure communication in modern IP (Internet Protocol) networks – IPsec (Internet Protocol security). The provided overview can be used to further design the integration of QKD within IPsec architecture striving for a standardized solution.  
  Address University of Sarajevo; University of Sarajevo  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Enhancing Protection of Critical Infrastructures Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes edervisevi1@etf.unsa.ba Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2341  
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Author (up) Enrique Caballero; Angel Madridano; Dimitrios Sainidis; Konstantinos Konstantoudakis; Petros Daras; Pablo Flores pdf  openurl
  Title An automated UAV-assisted 2D mapping system for First Responders Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 890-902  
  Keywords UAV, drone, 2D Mapping, Swarm, First Responders, Emergency Operations  
  Abstract Recent advances in the Unmanned Aerial Vehicles (UAVs) sector have allowed such systems to carry a range of sensors, thus increasing their versatility and adaptability to a wider range of tasks and services. Furthermore, the agility of these vehicles allows them to adapt to rapidly changing environments making them an effective tool for emergency situations. A single UAV, or a swarm working in collaboration, can be a handy and helpful tool for First Responders (FRs) during mission planning, mission monitoring, and the tracking of evolving risks. UAVs, with their on-board sensors, can, among other things, capture visual information of the disaster scene in a safe and quick manner, and generate an up-to-date map of the area. This work presents a system for UAV-assisted mapping optimized for FRs, including the generation of routes for the UAVs to follow, data collection and processing, and map generation.  
  Address Drone Hopper; Drone Hopper; Centre for Research & Technology, CERTH; Centre for Research & Technology, CERTH; Centre for Research & Technology, CERTH; Drone Hopper  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Technologies for First Responders Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes e.caballero@drone-hopper.com Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2381  
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Author (up) Erik Borglund; Martina Granholm; Ulf Andersson pdf  openurl
  Title Virtual Emergency Operation Centre: How to manage a crisis from an EOC when you need to work from home Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 238-245  
  Keywords Crisis Management, EOC, Liminality, Transition  
  Abstract What happens when an organization requires its employees to work from home during a pandemic that needs to be managed? This research in progress article focuses on TELCOALPHA and their transition of the emergency operation centre (EOC) to be digital and distributed. A qualitative research method approach was applied and liminality has been used as lens to investigate the passage from analog to digital. Focus has been on understanding the transition and how they handled ambiguity within the organization when their crisis management moved online. The transition was successful, and two areas were identified as important to this success: 1. TELCOALPHA used IT that the staff in the crisis organization already had experience of working with prior to the Covid-19 pandemic; 2. TELCO_ALPHA ran crisis management team meetings as they would run regular business meetings. There was no new “crisis management structure” at the meetings.  
  Address Mid Sweden University; Mid Sweden University; Telenor  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Command & Control Studies Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes erik.borglund@miun.se Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2329  
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