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Author
Holger Fischer
;
Florian Klompmaker
Title
Enriching disaster control management based on human-centered design
Type
Conference Article
Year
2012
Publication
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2012
Volume
Issue
Pages
Keywords
Information systems
;
Iterative methods
;
Job analysis
;
Mobile devices
;
Control management
;
Federal agency
;
Human-centered designs
;
Interactive tables
;
Management process
;
Rescue activities
;
Thw
;
User need
;
Disasters
Abstract
Hurricanes or earthquakes reveal the increasing importance of the research in disaster control management, which is essential to coordinate the amount of rescue activities. The German Federal Agency for Technical Relief is responsible for tasks like coordination, high capacity pumping and infrastructure. To support them in their management process and to improve the efficiency and the effectiveness in their workflow, we built an interactive table and established a human-centered design process to understand the context of use and to create a system out of the users' perspective. In this paper we present further scenarios as a result of the second iteration in performing human-centered design methods together with experts in the domain. We show that methods like ethnography studies, task analyses or workshops are suitable and essential in this context and arise in helpful tools that support the experts with additional information in case of decisions. © 2012 ISCRAM.
Address
University of Paderborn, C-LAB, Germany
Corporate Author
Thesis
Publisher
Simon Fraser University
Place of Publication
Vancouver, BC
Editor
L. Rothkrantz, J. Ristvej, Z.Franco
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9780864913326
Medium
Track
Human Experiences in the Design of Crisis Response and Management Services and Systems
Expedition
Conference
9th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
107
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