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Author
Amirah M. Majid
;
Emma S. Spiro
Title
Crisis in a Foreign Language: Emergency Services and Limited English Populations
Type
Conference Article
Year
2016
Publication
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2016
Volume
Issue
Pages
Keywords
Limited English Proficiency Populations
;
Policy
;
Social Media
;
Social Practices
Abstract
Social media are increasingly used by emergency responders as part of the communication infrastructure during crisis. As such, it is important to understand how these new technologies offer opportunities and barriers to information access for population affected during crisis events. In particular, this project explores the extent to which Twitter is used to provide emergency-related information to vulnerable populations both during routine and crisis contexts. We look longitudinally, across four years, at the online information and communication behaviors of official emergency responders in the United States. Our results demonstrate a notable lack of cross-language crisis communication on social media. We discuss the practical implications of these results, and offer directions for future work and improvement of practices.
Address
Corporate Author
Thesis
Publisher
Federal University of Rio de Janeiro
Place of Publication
Rio de Janeiro, Brasil
Editor
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3423
ISBN
978-84-608-7984-44
Medium
Track
Ethical, Legal and Social Issues
Expedition
Conference
13th International Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
1363
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