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Author (up) Gerhard Rauchecker; Guido Schryen pdf 
  Title Decision Support for the Optimal Coordination of Spontaneous Volunteers in Disaster Relief Type Conference Article
  Year 2018 Publication ISCRAM 2018 Conference Proceedings 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018  
  Volume Issue Pages 69-82  
  Keywords Coordination of spontaneous volunteers; volunteer coordination system; decision support; scheduling optimization model; linear programming  
  Abstract When responding to natural disasters, professional relief units are often supported by many volunteers which are not affiliated to humanitarian organizations. The effective coordination of these volunteers is crucial to leverage their capabilities and to avoid conflicts with professional relief units. In this paper, we empirically identify key requirements that professional relief units pose on this coordination. Based on these requirements, we suggest a decision model. We computationally solve a real-world instance of the model and empirically validate the computed solution in interviews with practitioners. Our results show that the suggested model allows for solving volunteer coordination tasks of realistic size near-optimally within short time, with the determined solution being well accepted by practitioners. We also describe in this article how the suggested decision support model is integrated in the volunteer coordination system, which we develop in joint cooperation with a disaster management authority and a software development company.  
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  Corporate Author Thesis  
  Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszewski  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium  
  Track Analytical Modeling and Simulation Expedition Conference ISCRAM 2018 Conference Proceedings 15th International Conference on Information Systems for Crisis Response and Management  
  Notes gerhard.rauchecker@ur.de Approved no  
  Call Number Serial 1539  
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