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Author (up) Keri K. Stephens; Jing Li; Brett W. Robertson; William R. Smith; Dhiraj Murthy pdf 
  Title Citizens Communicating Health Information: Urging Others in their Community to Seek Help During a Flood Type Conference Article
  Year 2018 Publication ISCRAM 2018 Conference Proceedings 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018  
  Volume Issue Pages 893-902  
  Keywords health information; crisis communication; community; social media; credibility; identity; flooding  
  Abstract When wide-scale flooding occurs in a community not accustomed to floods, health concerns emerge. While official organizations tasked with communicating emerging health information exist, the proliferation of social media makes it possible for average citizens to participate in this conversation. This study used a combination of semi-structured interviews and photo elicitation techniques to explore how citizens used private social media sites to share health information. We found two main categories of health concerns: existing medical conditions and water-created. We further identified six themes that describe the common approaches average citizens used to share health information: Narrating a personal experience, presenting it as a Public Service Announcement, downplaying the contribution, bringing a credible source into the conversation, including external links and sources, and using humor. Together, these findings suggest that citizens need health information during a flood disaster, and when they do not have it available from official sources, they use their private social media to tap into a shared community identity and carefully help one another.  
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  Corporate Author Thesis  
  Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszewski  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium  
  Track Community Engagement & Healthcare Systems Expedition Conference ISCRAM 2018 Conference Proceedings 15th International Conference on Information Systems for Crisis Response and Management  
  Notes keristephens@austin.utexas.edu Approved no  
  Call Number Serial 1609  
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