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Author (up) Adam Widera; Chiara Fonio; Sandra Lechtenberg; Bernd Hellingrath pdf 
  Title Measuring Innovations in Crisis Management Type Conference Article
  Year 2018 Publication ISCRAM 2018 Conference Proceedings 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018  
  Volume Issue Pages 1051-1062  
  Keywords Performance measurement; crisis management; innovation  
  Abstract Crisis management (CM) organizations regularly face the challenge to assess the potential impact of a change in their socio-technical setup. No matter if a new software, a new tool, a simple workflow or a broader organizational structure become available, CM organizations need to estimate the potential added value under a high degree of uncertainty. In general, the more reliable information about the new solution is available, the more informed the decisions are. One promising way in assessing the potential impact of new CM solutions can be found through its application in an as realistic as possible and an as secure as necessary setup. However, such artificial scenarios like simulation exercises hold the risk of measuring the performance of the solution itself rather than its contribution to the CM operation. In this paper we review the state of the art in measuring crisis management performance, discuss the results in the context of performance measurement in general and present a performance measurement approach supporting a structured assessment of innovative CM solutions applied within collaborative demonstration project.  
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  Corporate Author Thesis  
  Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszewski  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium  
  Track Open Track Expedition Conference ISCRAM 2018 Conference Proceedings 15th International Conference on Information Systems for Crisis Response and Management  
  Notes adam.widera@uni-muenster.de Approved no  
  Call Number Serial 1625  
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