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Author
Linda Plotnick
;
Starr Roxanne Hiltz
;
Sukeshini Grandhi
;
Julie Dugdale
Title
Real or Fake? User Behavior and Attitudes Related to Determining the Veracity of Social Media Posts
Type
Conference Article
Year
2018
Publication
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.
Abbreviated Journal
Iscram Ap 2018
Volume
Issue
Pages
439-449
Keywords
Social media, trustworthiness, fake news
Abstract
Citizens and Emergency Managers need to be able to distinguish “fake” (untrue) news posts from real news posts on social media during disasters. This paper is based on an online survey conducted in 2018 that produced 341 responses from invitations distributed via email and through Facebook. It explores to what extent and how citizens generally assess whether postings are “true” or “fake,” and describes indicators of the trustworthiness of content that users would like. The mean response on a semantic differential scale measuring how frequently users attempt to verify the news trustworthiness (a scale from 1-never to 5-always) was 3.37. The most frequent message characteristics citizens' use are grammar and the trustworthiness of the sender. Most respondents would find an indicator of trustworthiness helpful, with the most popular choice being a colored graphic. Limitations and implications for assessments of trustworthiness during disasters are discussed.
Address
New Jersey Institute of Technology; Eastern Connecticut State University; New Jersey Institute of Technology; University of Grenoble
Corporate Author
Thesis
Publisher
Massey Univeristy
Place of Publication
Albany, Auckland, New Zealand
Editor
Kristin Stock; Deborah Bunker
Language
English
Summary Language
Original Title
Series Editor
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Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
ISBN
Medium
Track
Social Media and Community Engagement Supporting Resilience Building
Expedition
Conference
Notes
Approved
no
Call Number
ISCRAM @ idladmin @
Serial
1665
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