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Author
Marta Poblet Balcell
;
Stan Karanasios
;
Vanessa Cooper
Title
Look after Your Neighbours: Social Media and Vulnerable Groups during Extreme Weather Events
Type
Conference Article
Year
2018
Publication
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.
Abbreviated Journal
Iscram Ap 2018
Volume
Issue
Pages
408-415
Keywords
Social media, vulnerable populations, extreme weather events, emergency management organisations
Abstract
Emergency management organisations across the world routinely use social media to reach out populations for preparedness and response to extreme weather events. In this paper we present a preliminary analysis of social media strategies towards vulnerable populations in the State of Victoria (Australia). Using the notion of vulnerability in an emergency management context (e.g. older persons, socially/geographically isolated persons, people with disabilities, refugee/recent migrant communities) we explore whether and how organisations address vulnerable groups with targeted messages. Our initial findings suggest that organisations do not tend to interact directly with these groups. Rather, reliance on 'information brokers' (intermediary organisations and individuals with an expected duty of care) seems to be a preferred strategy.
Address
RMIT University; RMIT University; RMIT University
Corporate Author
Thesis
Publisher
Massey Univeristy
Place of Publication
Albany, Auckland, New Zealand
Editor
Kristin Stock; Deborah Bunker
Language
English
Summary Language
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
ISBN
Medium
Track
Social Media and Community Engagement Supporting Resilience Building
Expedition
Conference
Notes
Approved
no
Call Number
Serial
1679
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