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Author (up) Carole Adam; Eric Andonoff pdf 
  Title Vigi Flood: a serious game for understanding the challenges of crisis communication Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages 338-351  
  Keywords Flash floods; crisis communication; trust; agent-based modelling and simulation; serious game  
  Abstract Emergency managers receive risk communication training about the importance of being 'first, right and credible', which is not easy. For instance, in October 2018, the Aude department in the South-West of France was hit by intense rain. Flash floods were hard to forecast and only the 'orange' level of vigilance could be raised initially, but the population dismissed this very usual warning in that season. The 'red' level was then raised too late, leading to high criticism. The main problem here is the loss of trust induced by too many 'false alarms'. In this paper we propose a serious game called VigiFlood for raising awareness in the population about the difficulty of crisis communication and their own responsibility for reacting to the alerts. The implemented game still has limited functionality but already shows interesting results in helping the user to visualise and understand the trust dynamics.  
  Address (1) University Grenoble-Alpes, France; (2) University Toulouse-Capitole, France  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T5- Intelligent and Semantic Web Systems Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes carole.adam.rmit@gmail.com; Eric.Andonoff@ut-capitole.fr Approved no  
  Call Number Serial 1725  
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