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Author (up) Steve Peterson; Keri Stephens; Hemant Purohit; Amanda Hughes pdf 
  Title When Official Systems Overload: A Framework for Finding Social Media Calls for Help during Evacuations Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages 867-875  
  Keywords Disasters; social media; hurricanes; data; framework; public safety  
  Abstract During disasters it is not uncommon for official systems to encounter disruptions or overload due to call volume. As observed in the two past U.S. hurricane seasons, citizens are increasingly turning to social media as a consequence of their inability to reach 9-1-1 or as a preferential means of communications. Relying on past research examining social media use in disasters, combined with practical knowledge of disaster response experiences, this paper develops a knowledge-driven framework containing parameters useful in identifying patterns of shared social media information when citizens need help. This effort explores the feasibility of determining differences, similarities, common themes, and time-specific discoveries of social media calls for help associated with hurricane evacuations. At a future date, validation of this framework will be demonstrated using datasets from multiple disasters. The results will lead to recommendations on how the framework can be modified to make it applicable as a generic disaster-type characterization tool.  
  Address (1) National Institutes of Health, United States of America; (2) The University of Texas at Austin; (3) George Mason University; (4) Brigham Young University  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T8- Social Media in Crises and Conflicts Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes;;; Approved no  
  Call Number Serial 1768  
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