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Author (up) Marion Lara Tan; Raj Prasanna; Kristin Stock; Emma Hudson-Doyle; Graham Leonard; David Johnston pdf 
  Title Enhancing the usability of a disaster app: exploring the perspective of the public as users Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages 876-886  
  Keywords usability inquiry; mobile application; disasters; alerts; public perspective  
  Abstract Limited research has studied how citizensí perspective as end-users can contribute to improving the usability of disaster apps. This study addresses the gap by introducing a conceptual disaster app and exploring how users can provide valuable insights in enhancing usability. New Zealand has multiple public alerting authorities that have various technological options in delivering information to the populationís mobile devices; including social media platforms as well as the Emergency Mobile Alert system. However, during critical events, the multiplicity of information may become overwhelming. A disaster app, conceptualised in the New Zealand context, aims to aggregate, organise, and deliver information from official sources to the public. After the initial conceptual design, a usability inquiry was administered by interviewing members of the public. Partial results of the inquiry show that the publicís perspective has value; in the process of understanding the new userís viewpoint, usability highlights and issues are identified.  
  Address (1) Massey University, New Zealand; (2) GNS Science, New Zealand  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T8- Social Media in Crises and Conflicts Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes m.l.tan@massey.ac.nz; r.prasanna@massey.ac.nz; k.stock@massey.ac.nz; e.e.hudson-doyle@massey.ac.nz; g.leonard@gns.cri.nz; d.m.johnston@massey.ac.nz Approved no  
  Call Number Serial 1769  
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