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Author Elina Ramsell; Tobias Andersson Granberg; Sofie Pilemalm
Title Identifying functions for smartphone based applications in volunteer emergency response Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Voluntary emergency response, ICT, smartphone application, end users, co-production.
Abstract Emergency response organisations struggle with resource constraints and thereby faces challenges in providing

high-quality public services. Utilising voluntary first responders is one way to address these challenges. There

are different types of volunteers who can help at an emergency site, e.g. citizen volunteers or voluntary

professionals from other occupations. To successfully engage with and utilise these resources, adequate

information and communication technology (ICT) is necessary. In this meta-study, combining and further

exploring two previous studies, the aim is to identify, analyse and evaluate suitable functions for smartphone

applications that can be used to dispatch and support volunteers. The results show that the functions can be

divided into essential ones that are necessary for the response to work at all, and others that might contribute to a

more effective response. The study also shows that the same functions can be used for different volunteer

groups.
Address Linköping University, Sweden
Corporate Author Thesis
Publisher Iscram Place of Publication (up) Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T11- Community Engagement & Healthcare Systems Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1876
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