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Author (up) Hans C.A. Wienen; Faiza A. Bukhsh; Eelco Vriezekolk; Roel J. Wieringa pdf  isbn
  Title Applying Generic AcciMap to a DDOS Attack on a Western-European Telecom Operator Type Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages  
  Keywords Telecommunications, AcciMap, accident analysis, incident analysis  
  Abstract After a large incident on a telecommunications network, the operator typically executes an incident analysis to

prevent future incidents. Research suggests that these analyses are done ad hoc, without a structured approach. In

this paper, we conduct an investigation of a large incident according to the AcciMap method. We find that this

method can be applied to telecommunications networks with a few small changes; we find that such a structured

approach yields many more actionable recommendations than a more focused approach and we find that both the

onset of an incident and the resolution phase merit their own analysis. We also find that such an analysis costs a

lot of effort and we propose a more efficient approach to using this method. An unexpected outcome was that

AcciMap may also be very useful for analyzing crisis organizations.
  Address University of Twente, Netherlands, The;Agentschap Telecom, The Netherlands  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes Approved no  
  Call Number Serial 1925  
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