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Author  |
Steve Peterson; Keri Stephens; Hemant Purohit; Amanda Hughes |
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Title |
When Official Systems Overload: A Framework for Finding Social Media Calls for Help during Evacuations |
Type |
Conference Article |
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Year |
2019 |
Publication |
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2019 |
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Keywords |
Disasters, social media, hurricanes, data, framework, public safety |
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Abstract |
During large-scale disasters it is not uncommon for Public Safety Answering Points (e.g., 9-1-1) to encounter
service disruptions or become overloaded due to call volume. As observed in the two past United States hurricane
seasons, citizens are increasingly turning to social media whether as a consequence of their inability to reach
9-1-1, or as a preferential means of communications. Relying on past research that has examined social media
use in disasters, combined with the practical knowledge of the first-hand disaster response experiences, this paper
develops a knowledge-driven framework containing parameters useful in identifying patterns of shared
information on social media when citizens need help. This effort explores the feasibility of determining
differences, similarities, common themes, and time-specific discoveries of social media calls for help associated
with hurricane evacuations. At a future date, validation of this framework will be demonstrated using datasets
from multiple disasters. The results will lead to recommendations on how the framework can be modified to make
it applicable as a generic disaster-type characterization tool. |
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Address |
National Institutes of Health, United States of America;The University of Texas at Austin;George Mason University;Brigham Young University |
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Corporate Author |
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Thesis |
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Publisher |
Iscram |
Place of Publication |
Valencia, Spain |
Editor |
Franco, Z.; González, J.J.; Canós, J.H. |
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Language |
English |
Summary Language |
English |
Original Title |
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Abbreviated Series Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-84-09-10498-7 |
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Track |
T8- Social Media in Crises and Conflicts |
Expedition |
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Conference |
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019) |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1928 |
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