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Author Sophie Gerstmann; Hans Betke; Stefan Sackmann pdf  isbn
openurl 
  Title Towards Automated Individual Communication for Coordination of Spontaneous Volunteers Type (up) Conference Article
  Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019  
  Volume Issue Pages  
  Keywords Spontaneous volunteers, chatbot, social media, system architecture  
  Abstract In recent years, spontaneous volunteers often turned out to be a critical factor to overcome disaster situations and

avoid further damages to life and assets. These Volunteers coordinate their activities using social media and

mobile devices but are not integrated in usual command and control structures of disaster responders. The lack of

professional disaster response knowledge leads to a waste of potential workforce or even dangerous situations for

the volunteers. In this paper, a novel approach for a centralized coordination of spontaneous volunteers through

disaster response professionals while using popular communication channels esp. messaging services (e.g.

Facebook Messenger, WhatsApp) is presented. The architecture of a volunteer coordination system focusing on

automated multi-channel communication is shown and the possibilities of a universal chatbot for individual

assignment and scheduling of volunteers are discussed. The paper also provides first insights in a demonstrator

system as a practical solution.
 
  Address Martin-Luther University Halle-Wittenberg, Germany  
  Corporate Author Thesis  
  Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium  
  Track T8- Social Media in Crises and Conflicts Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)  
  Notes Approved no  
  Call Number Serial 1965  
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