| Record |
Author  |
Laura Petersen; Laure Fallou; Paul Reilly; Elisa Serafinelli |
| Title |
Public expectations of social media use by critical infrastructure operators in crisis communication |
Type |
Conference Article |
| Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
| Volume |
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Issue |
|
Pages |
522-531 |
| Keywords |
Social media; traditional media; crisis communication; critical infrastructure operators; public expectations |
| Abstract |
Previous research into the role of social media in crisis communication has tended to focus on how sites such as Twitter are used by emergency managers rather than other key stakeholders, such as critical infrastructure (CI) operators. This paper adds to this emergent field by empirically investigating public expectations of informatio provided by CI operators during crisis situations. It does so by drawing on key themes that emerged from a review of the literature on public expectations of disaster related information shared via social media, and presenting the results of an online questionnaire-based study of disaster-vulnerable communities in France, Norway, Portugal and Sweden. Results indicate that members of the public expect CI operators to provide disaster related information via traditional and social media and to respond to their queries on social media. CI operators should avail of the opportunities provided by social media to provide real-time information to disaster affected communities. |
| Address |
European-Mediterranean Seismological Centre (EMSC); University of Sheffield |
| Corporate Author |
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Thesis |
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| Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
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Medium |
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| Track |
Social Media Studies |
Expedition |
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Conference |
14th International Conference on Information Systems for Crisis Response And Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
2040 |
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