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Author
Mahshid Marbouti
;
Craig Anslow
;
Frank Maurer
Title
Evaluation results for a Social Media Analyst Responding Tool
Type
Conference Article
Year
2018
Publication
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
Iscram 2018
Volume
Issue
Pages
480-492
Keywords
Situation Awareness, Social Media, Emergency Management, User Study.
Abstract
We take a human-centered design approach to develop a fully functional prototype, SMART (“Social Media Analyst Responding Tool”), informed by emergency practitioners. The prototype incorporates machine learning techniques to identify relevant information during emergencies. In this paper, we report the result of a user study to gather qualitative feedback on SMART. The evaluation results offer recommendations into the design of Social Media analysis tools for emergencies. The evaluation findings show the interest of emergency practitioners into designing such solutions; it reflects their need to not only identify relevant information but also to further perceive the outcome of their actions in social media. We found out there is a notable emphasis on the sentiment from these practitioners and social media analysis tools need to do a better job of handling negative sentiment within the emergency concept.
Address
Corporate Author
Thesis
Publisher
Rochester Institute of Technology
Place of Publication
Rochester, NY (USA)
Editor
Kees Boersma; Brian Tomaszeski
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
978-0-692-12760-5
Medium
Track
Social Media Studies
Expedition
Conference
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
2125
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