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Author
Hannah Van Wyk
;
Kate Starbird
Title
Analyzing Social Media Data to Understand How Disaster-Affected Individuals Adapt to Disaster-Related Telecommunications Disruptions
Type
Conference Article
Year
2020
Publication
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
Iscram 2020
Volume
Issue
Pages
704-717
Keywords
Telecommunications, Adaptations, Social Media, Cellular Phone Service, Wi-Fi Access.
Abstract
Information is a critical need during disasters such as hurricanes. Increasingly, people are relying upon cellular and internet-based technology to communicate that information--modalities that are acutely vulnerable to the disruptions to telecommunication infrastructure that are common during disasters. Focusing on Hurricane Maria (2017) and its long-term impacts on Puerto Rico, this research examines how people affected by severe and sustained disruptions to telecommunications services adapt to those disruptions. Leveraging social media trace data as a window into the real-time activities of people who were actively adapting, we use a primarily qualitative approach to identify and characterize how people changed their telecommunications practices and routines--and especially how they changed their locations--to access Wi-Fi and cellular service in the weeks and months after the hurricane. These findings have implications for researchers seeking to better understand human responses to disasters and responders seeking to identify strategies to support affected populations.
Address
University of Washington; University of Washington
Corporate Author
Thesis
Publisher
Virginia Tech
Place of Publication
Blacksburg, VA (USA)
Editor
Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
978-1-949373-27-64
ISBN
2411-3450
Medium
Track
Social Media for Disaster Response and Resilie
Expedition
Conference
17th International Conference on Information Systems for Crisis Response and Management
Notes
hcvw@uw.edu
Approved
no
Call Number
Serial
2265
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