toggle visibility Search & Display Options

Select All    Deselect All
 |   | 
  Record Links
Author (up) Nuwan Waidyanatha; Tharaka Wilfred; Kasun Perera; Manoj Silva; Brenda Burell pdf  isbn
  Title Complexity and usability of voice-enabled alerting and situational reporting decoupled systems Type Conference Article
  Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012  
  Volume Issue Pages  
  Keywords Decision support systems; Disaster prevention; Disasters; Electronic data interchange; Information systems; Interoperability; Alerting; Disaster communications; Disaster management; Human interactions; Incomplete information; Interactive voice response; Situational reporting; Sri Lanka; Information management  
  Abstract Telephone calls are the predominant telecommunication mode in Sri Lanka. Leveraging voice-based applications for disaster communication would be acceptable and sustainable. The findings in this paper are from an experiment concerning interactive voice for connecting community-based emergency field operatives with their central coordination hub. Challenge was in interchanging the Freedom Fone (FF) Interactive Voice Response (IVR) generated, Sinhala and Tamil language, speech data with the text-based 'Sahana' disaster management system for analysis and decision support. Emergency Data Exchange Language (EDXL) interoperable content standard was adopted for mediation. Low quality voice data resulting in incomplete information was a barrier to automating transformations between text and speech. Replacing those processes with human procedure significantly degrades the reliability. Moreover, human interaction with decoupled software systems, to accomplish the sequence of tasks, points to instabilities. This paper discusses the complexities and usability shortcomings discovered through controlled-exercises in Sri Lanka. © 2012 ISCRAM.  
  Address LIRNEasia, Sri Lanka; Lanka Jathika Sarvodaya Shramadana Sangamaya, Sri Lanka; Kubatana Trust of Zimbabwe, Zimbabwe  
  Corporate Author Thesis  
  Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780864913326 Medium  
  Track Human Experiences in the Design of Crisis Response and Management Services and Systems Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 234  
Share this record to Facebook
Select All    Deselect All
 |   | 

Save Citations:
Export Records: