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Author Rob Grace; Sanjana Gautam; Andrea Tapia
Title Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic Type (up) Conference Article
Year 2023 Publication Proceedings of the ISCRAM Asia Pacific Conference 2022 Abbreviated Journal Proc. ISCRAM AP 2022
Volume Issue Pages 173-180
Keywords Emergency Management; Business Continuity Planning; Critical Infrastructure; Resilience
Abstract Continuity of Operations (COOP) planning helps ensure that municipal agencies maintain essential functions when disasters threaten critical infrastructures. COOP planning is especially important for Public-Safety Answering Points (PSAPs), which must continue to answer 911 calls and dispatch first responders during crises. However, COOP planning guidelines often focus on threats to cyber-physical infrastructures rather than outbreaks of infectious disease that threaten the human work arrangements—social infrastructures—agencies rely on to perform essential functions. This study reports preliminary findings from interviews with U.S. PSAP officials who developed plans to decentralize 911 facilities, networks, and personnel to maintain essential functions during the COVID-19 pandemic. These findings suggest revisions to COOP planning guidelines that consider requirements for redundant, diverse, and interdependent cyber-physical-social infrastructures.
Address Texas Tech University; Pennsylvania State University; Pennsylvania State University
Corporate Author Thesis
Publisher Massey Unversity Place of Publication Palmerston North, New Zealand Editor Thomas J. Huggins, V.L.
Language English Summary Language Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-473-66845-7 Medium
Track Building Disaster Resilience Expedition Conference
Notes Approved no
Call Number ISCRAM @ idladmin @ Serial 2491
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