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Author (up) Robert Power; Bella Robinson; Mark Cameron pdf  isbn
  Title Insights from a Decade of Twitter Monitoring for Emergency Management Type Conference Article
  Year 2023 Publication Proceedings of the ISCRAM Asia Pacific Conference 2022 Abbreviated Journal Proc. ISCRAM AP 2022  
  Volume Issue Pages 247-257  
  Keywords Crisis Coordination; Disaster Management; Situation Awareness; Social Media; System Architecture; Twitter  
  Abstract The Emergency Situation Awareness (ESA) tool began as a research study into automated web text mining to support emergency management use cases. It started in late 2009 by investigating how people respond on Twitter to specific emergency events and we quickly realized that every emergency situation is different and preemptively defining keywords to search for content on Twitter beforehand would likely miss important information. So, in late September 2011 we established location-based searches with the aim of collecting all the tweets published in Australia and New Zealand. This was the beginning of over a decade of collecting and processing tweets to help emergency response agencies and crisis coordination centres use social media content as a new channel of information to support their work practices and to engage with the community impacted by emergency events. This journey has seen numerous challenges overcome to continuously maintain a tweet stream for an operational system. This experience allows us to derive insights into the changing use of Twitter over this time. In this paper we present some of the lessons we’ve learned from maintaining a Twitter monitoring system for emergency management use cases and we provide some insights into the changing nature of Twitter usage by users over this period.  
  Address CSIRO Data61; CSIRO Data61; CSIRO Data61  
  Corporate Author Thesis  
  Publisher Massey Unversity Place of Publication Palmerston North, New Zealand Editor Thomas J. Huggins, V.L.  
  Language English Summary Language Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-0-473-66845-7 Medium  
  Track Social Media for Disaster Response Expedition Conference  
  Notes Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2498  
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