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Author
Robert Power
;
Bella Robinson
;
Mark Cameron
Title
Insights from a Decade of Twitter Monitoring for Emergency Management
Type
Conference Article
Year
2023
Publication
Proceedings of the ISCRAM Asia Pacific Conference 2022
Abbreviated Journal
Proc. ISCRAM AP 2022
Volume
Issue
Pages
247-257
Keywords
Crisis Coordination
;
Disaster Management
;
Situation Awareness
;
Social Media
;
System Architecture
;
Twitter
Abstract
The Emergency Situation Awareness (ESA) tool began as a research study into automated web text mining to support emergency management use cases. It started in late 2009 by investigating how people respond on Twitter to specific emergency events and we quickly realized that every emergency situation is different and preemptively defining keywords to search for content on Twitter beforehand would likely miss important information. So, in late September 2011 we established location-based searches with the aim of collecting all the tweets published in Australia and New Zealand. This was the beginning of over a decade of collecting and processing tweets to help emergency response agencies and crisis coordination centres use social media content as a new channel of information to support their work practices and to engage with the community impacted by emergency events. This journey has seen numerous challenges overcome to continuously maintain a tweet stream for an operational system. This experience allows us to derive insights into the changing use of Twitter over this time. In this paper we present some of the lessons we’ve learned from maintaining a Twitter monitoring system for emergency management use cases and we provide some insights into the changing nature of Twitter usage by users over this period.
Address
CSIRO Data61; CSIRO Data61; CSIRO Data61
Corporate Author
Thesis
Publisher
Massey Unversity
Place of Publication
Palmerston North, New Zealand
Editor
Thomas J. Huggins, V.L.
Language
English
Summary Language
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
978-0-473-66845-7
Medium
Track
Social Media for Disaster Response
Expedition
Conference
Notes
Approved
no
Call Number
ISCRAM @ idladmin @
Serial
2498
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