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Author (up) Rustenberg, K.; Radianti, J.; Gjøsæter, T.
Title Exploring Demons for the Establishment of Team Situational Awareness Type Conference Article
Year 2023 Publication Proceedings of the 20th International ISCRAM Conference Abbreviated Journal Iscram 2023
Volume Issue Pages 636-648
Keywords Teams SA; Barriers of Team SA; Trust; Cynefin Framework; Information Sharing; Multi-Agency Collaboration; Standard Operating Procedures (SOPs)
Abstract Individual situational awareness (SA) is crucial for building team SA, which is necessary for achieving a shared understanding of a situation, making informed decisions, and taking appropriate actions. This article examines the communication barriers that emerge when transitioning from individual to team SA in emergency management scenarios. We observed two emergency exercises on “ongoing life-threatening violence” and dam failure causing hospital congestion. The study was complemented with interviews with participants of these exercises, aiming at identifying barriers called SA-demons in the team setting. We discovered barriers that hinder the establishment of team SA, including a vicious cycle of mistrust, a fragmented information trap, a false feeling of mastery trap, and a decaying memory trap. These barriers can stem from individual, organizational, or technological factors. To complement existing SA theories, we applied the Cynefin framework and found that standard operating procedures can be potential barriers when transitioning into chaotic or complex domains.
Address Department of Information Systems University of Agder
Corporate Author Thesis
Publisher University of Nebraska at Omaha Place of Publication Omaha, USA Editor Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
Language English Summary Language Original Title
Series Editor Hosssein Baharmand Series Title Abbreviated Series Title
Series Volume Series Issue Edition 1
Track Command and Control Studies Expedition Conference
Notes http://dx.doi.org/10.59297/KHTP8020 Approved no
Call Number ISCRAM @ idladmin @ Serial 2553
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