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Author
Shoshana Altschuller
;
Raquel Benbunan-Fich
Title
Potential antecedents to trust in ad hoc emergency response virtual teams
Type
Conference Article
Year
2008
Publication
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2008
Volume
Issue
Pages
254-264
Keywords
Information systems
;
Emergency response
;
Impression formation
;
Self-awareness
;
Self-disclosure
;
Social presence
;
Trust
;
Virtual team
;
Emergency services
Abstract
This research explores the potential determinants of trust in newly formed virtual teams to better inform the choice of communication media for virtual emergency response groups for which interpersonal trust is crucial. Results of a laboratory experiment indicate that the way that communicants view their teammates and themselves as part of that team is significantly correlated with the level of trust that they experience. Impression formation, public self-awareness, perceived social presence, and self-disclosure are all found to have significant correlations with trust among ad hoc teammates. It is therefore recommended that the design of emergency response communication systems include features to foster these feelings thereby promoting trust among teammates. Our results are applicable to ad hoc emergency teams who interact for a period of time to address relief and recovery efforts after a major disaster or emergency.
Address
Iona College, United States; Baruch College, CUNY, United States
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Washington, DC
Editor
F. Fiedrich, B. Van de Walle
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9780615206974
Medium
Track
Trust in Emergency Planning and Response
Expedition
Conference
5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
263
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