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Author Monika Büscher; Preben Holst Mogensen; Margit Kristensen pdf  isbn
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  Title When and how (not) to trust IT? Supporting virtual emergency teamwork Type Conference Article
  Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008  
  Volume Issue Pages 167-176  
  Keywords Computer architecture; Design; Information systems; Formative evaluation; Innovative technology; Palpable computing; Participatory design; Pervasive computing technology; Situation awareness; Trust in technologies; Virtual team; Ubiquitous computing  
  Abstract In this paper we use the formative evaluation of a prototype 'assembly' of pervasive computing technologies to specify design implications for emergency virtual teamwork tools. The prototype assembly, called “Overview”, was implemented in collaboration with police, fire and medical emergency services as part of the real life event management during the Tall Ships' Races 2007 in Denmark. We describe how the emergency teams used the technologies for collaboration between distributed colleagues, to produce shared situation awareness, to manage efforts and resources and respond to minor emergencies. Trust in technology is a key need virtual teams identify in their endeavours to dovetail innovative technologies into emergency work. We show how practices of working up trust are supported by the PalCom open architecture (which was used to build Overview), and delineate design guidelines to enable the productive integration of pervasive computing.  
  Address University of Lancaster, United Kingdom; University of Aarhus, Denmark  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition (up)  
  ISSN 2411-3387 ISBN 9780615206974 Medium  
  Track Virtual Teams and Virtual Communities in Emergency Preparedness and Response Expedition Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 357  
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